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Skills

  • Lifeguard Team Leadership
  • Customer satisfaction tracking
  • Business operations
  • Calm demeanor in high-stress situations
  • Emergency response coordination
  • Conflict resolution and complaint management
  • Chemical balance monitoring
  • Customer assistance
  • Supervision
  • Auditing safety equipment

Work Experiences

  • Collaborated with lifeguards and medical staff to update emergency protocols, shaving critical seconds off rescue response times by 44%.
  • Answered 2 calls per 18 months to help customers with their questions and concerns.
  • Averted potential hazards through timely intervention.
  • Achieved a customer satisfaction rate of 19%.
  • Collaborated with the management team to design and execute a Portland-wide safety training program resulting in a Innovation Award for workplace safety.
  • Identified the wants and needs of visitors and created games and attractions to make them more enjoyable.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Used a point-of-sale system to sell tickets, passes, food, and merchandise.
  • Authored a training manual for attendants and lifeguards, leading to streamlined onboarding for new hires that enhanced initial performance by 48%.
  • Arranged advanced rescue drills with emergency personnel.

Summaries

  • Achieved consistently high feedback ratings.
  • Accomplished Aquatic Attendant.
  • Attempt to obtain a new position with room for advancement while working with a growing team.
  • Technical, interpersonal, and communication abilities are all strong.
  • Adept at responding swiftly to critical emergency situations.
  • Balanced operational tasks and customer service.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Boosted facility engagement.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Reduced wait times for lifeguards rotating shifts by developing a streamlined scheduling system, leading to a 54% improvement in operational efficiency.
  • Designed and implemented a location-wide aquatic safety training program, earning Innovation Award for excellence in safety standards.
  • Assisted in operating water filtration and heating systems, contributing to optimal pool conditions throughout the year.
  • Managed poolside crowd control during peak hours, reducing guest complaints by 60%.
  • Presented public water safety briefings during busy family events, ensuring guests were well-informed about facility rules and emergency procedures.
  • Facilitated the expansion of aquatic services including swim lessons and toddler water play groups, resulting in a 51% revenue increase.
  • Worked with the maintenance team to introduce eco-friendly pool filtration solutions, reducing water waste by 48%.
  • Received Lean in CPR, AED, and First Aid and utilized this training to lead in-water and dry-land emergencies across 3 shifts.
  • Led aquatic fitness classes and trained new instructors, increasing class frequency and resulting in a 37% increase in class participants.
  • Streamlined concession operations through implementation of new vendor contracts, resulting in a 16% increase in snack stand revenue.

Affiliations

  • Certified Aquatics Facility Operator (AFO)
  • Freemason
  • American Marketing Association
  • Outdoor Recreation School Swimming Instructor
  • Project Management Institute
  • Lifeguard Certification by category Renewed 2021
  • Certified Waterpark Lifeguard Instructor 2019
  • Water Quality Association (WQA) Certified Water Technician
  • USA Swimming Registered Coach
  • National Recreation and Park Association (NRPA) Member

Certifications

  • Basic Lifeguard Certification (Ellis & Associates)
  • CompTIA Network+
  • Certified Aquatic Risk Management Specialist
  • Aquatic Exercise Association (AEA) Certified Instructor
  • Certified Aquatic Facility Operator (AFO)
  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP)
  • Team Leadership and Water Safety Management Certification
  • Google Certified Professional Cloud Architect
  • Certified Park and Recreation Professional (CPRP)

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