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Skills

  • Client Satisfaction Improvement Strategies
  • Specimen testing
  • Process improvement
  • Initiative equipment
  • Relationship development
  • Organization
  • Providing community referrals
  • Behavioral health assessments
  • Team Leadership
  • Project organization

Work Experiences

  • Collaborated with multidisciplinary teams.
  • Looked for industry trends on social media and through online sources.
  • Led clients through effective therapeutic exercises combining Cognitive Behavior Therapy and Dialectical Behavior Therapy.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated with external partners to organize community outreach events in Portland, increasing attendance rates by 16% and securing additional program funding.
  • Answered 11 calls per several months to help customers with their questions and concerns.
  • Transported ServiceNow to several months customer locations.
  • Collaborated with legal advocates.
  • Achieved a 33% reduction in relapse rates.
  • Built partnerships with community organizations.

Summaries

  • Collaborated effectively with healthcare providers.
  • Desire to join the method group in a new role.
  • Compassionate AODA Counselor with over 6 years of experience delivering individual and group counseling, helping clients achieve a 85% improvement in long-term sobriety.
  • Adept at conducting psycho-social assessments, evaluating over 6 clients to create plans that align with AODA standards and improve client longevity in recovery.
  • Competent AODA Counselor.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved notable improvements in client satisfaction by 36%.
  • Accomplished AODA Counselor.
  • Achieved a 61% reduction in familial conflict.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Worked with local agencies to expand client access to mental health services, increasing successful referrals by 29%.
  • Designed and implemented addiction education workshops, fostering post-rehabilitation engagement by 75%.
  • Utilized ServiceNow for tracking client progress and generating end-of-year reports, improving documentation accuracy by 33%.
  • Authored and presented case reports to clinical supervisors, contributing to a program evaluation that increased operational efficiency by 63%.
  • Engaged in interdepartmental collaboration to create dual-diagnosis treatment plans, improving treatment efficacy by 36%.
  • Organized family support group initiative, increasing family engagement by 32% over one year.
  • Collaborated with social workers and healthcare professionals to ensure coordinated care, achieving a 22% increase in client satisfaction.
  • Provided critical relapse intervention and crisis support for an active case list of 10 clients, improving client stability by 49%.
  • Led a team of 6 AODA counselors to deliver tailored treatment plans, reducing client relapse rates by 73% over 18 months.
  • Resolved product issue through consumer testing.

Affiliations

  • Association for Computing Machinery
  • Substance Abuse and Mental Health Services Administration (SAMHSA) Collaborations
  • International Substance Abuse and Addiction Coalition (ISAAC)
  • Association of Behavioral Health and Wellness (ABHW)
  • Association for Supply Chain Management (APICS)
  • Certified Substance Abuse and Addiction Counselor (CSAAC) License
  • Society of Women Engineers
  • Association of Information Technology Professionals
  • Certified Recovery Coach (CRC) Program
  • International Association for Trauma-focused Therapies

Certifications

  • CompTIA Security+
  • CompTIA A+ Technician
  • Certified Crisis Counselor - process
  • First Responder for Crisis Situations Certification - procedure
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Business Analysis Professional (CBAP)
  • Certified Mental Health First Aid - initiative
  • Family Systems Therapy Certification - framework
  • Ethical Considerations in Addiction Counseling Certification - category
  • ServSafe

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