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Skills

  • Staff management
  • Mentoring and staff development
  • Operational improvement
  • Loan closing and funding expertise
  • Customer service
  • MS Office
  • Familiar with account coding
  • Regulatory compliance
  • Customer complaint resolution systems
  • Change management in financial institutions

Work Experiences

  • Collaborated with cross-functional teams.
  • Collaborated with cross-functional teams to streamline the transition to a new loan origination system, saving the organization $12 in operational costs.
  • Created customized loan packages.
  • Achieved loan volume growth of 36% to 14%.
  • Evaluated employee performance and devised strategies for improvement.
  • Conducted comprehensive audits of loan files to ensure proper adherence to Fannie Mae, Freddie Mac, and FHA regulations, resulting in a 26% reduction in audit findings.
  • Used strategic risk management techniques to safeguard company assets.
  • Consistently met or exceeded quarterly performance goals, ranging from 36% to 5% in loan volume growth every year since 2017.
  • Collaborated with the sales team.
  • Cut down application approval process by 18 days.

Summaries

  • Dedicated Loan Operations Manager with 4 years of administrative and operations management experience.
  • Loan Operations Manager is a multi-talented Loan Operations Manager who is consistently rewarded for planning and operational improvements.
  • Highly skilled at building and leading high-performance teams that focus on meeting and exceeding business goals.
  • Achieved results within a 12-month period.
  • Accomplished leader with a history of success.
  • Objective Miscellaneous leader who has led financial systems and programs to success.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved 78% reduction in lending-related errors.
  • Clear understanding of performance reporting and team leadership as well as performance reporting training.

Accomplishments

  • Designed and delivered targeted staff education, leading to consistent compliance with updated banking and lending laws.
  • Collaborated with cross-functional teams including IT and finance to enhance reporting capabilities, delivering more accurate financial forecasts.
  • Optimized borrower communication throughout the loan processing lifecycle, improving lead-to-loan conversion rates by 80%
  • Fostered relationships with external financial institutions to negotiate new loan structures, resulting in the acquisition of an additional $15 in funding.
  • Introduced multi-tiered loan approval workflow, ensuring all loans over $2 received enhanced risk assessments, improving portfolio quality.
  • Negotiated with external vendors and partners to secure favorable terms on loan management software, achieving a savings of $7.
  • Designed reports that tracked loan compliance metrics, presenting findings to stakeholders and improving compliance rates by 27%.
  • Automated loan origination processes using metric, resulting in labor cost savings of approximately $13 per month.
  • Led transition to metric, reducing manual data entry errors by 37% and cutting processing time by two years.
  • Analyzed trends in loan processing and revenue generation, recommending strategies that increased revenue from loan interest by 15 over 6 months.

Affiliations

  • Affiliate Member, National Credit Union Administration (NCUA)
  • Society of Human Resource Management
  • Rotary International
  • Lions Club
  • Commercial Finance Association (CFA)
  • Financial Executives International (FEI) Membership
  • Participant in Leadership Program, category
  • Risk Management Association (RMA) Membership
  • Society of Women Engineers
  • Member of Banking Operation Roundtable at Raleigh Chapter

Certifications

  • Mortgage Underwriting Certification – framework
  • Certified Public Accountant
  • Loan Officer Certification (NMLS) – Nationwide Multistate Licensing System & Registry
  • Certified Business Analysis Professional (CBAP)
  • CompTIA A+ Technician
  • Certified Loan Officer Assistant (CLOA) - Lakeside Partners
  • CompTIA Security+
  • Salesforce
  • Certified Anti-Money Laundering Specialist (CAMS) - ACAMS
  • Certified Financial Services Auditor (CFSA) – Institute of Internal Auditors

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