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Skills

  • Familiar with account coding
  • Credit compliance expertise
  • Customer complaint resolution systems
  • FHA loan process background
  • Team building
  • Communications
  • Client relations in loan processing
  • Staff management
  • Change management in financial institutions
  • Business development expertise

Work Experiences

  • Consistently met or exceeded quarterly performance goals, ranging from 36% to 5% in loan volume growth every year since 2017.
  • Conducted comprehensive audits of loan files.
  • Conducted financial analyses.
  • Achieved a 25% reduction in audit findings.
  • Achieved 36% higher loan closure rates.
  • Achieved a funding increase of $2.
  • Developed and implemented operational strategies that optimized lending protocols, resulting in a reduction of processing times by 82%.
  • Reviewed and edited loan agreements to improve efficiency and accuracy.
  • Achieved a 43% reduction in customer complaints.
  • Achieved a 30% improvement in customer satisfaction scores.

Summaries

  • Knowledgeable Loan Operations Manager with experience in childcare and development.
  • Loan Operations Manager is a poised and professional Loan Operations Manager who is capable of informing clients about banking products and services and recommending the best options to meet their needs.
  • Achieved a reduction of 21%.
  • Clear understanding of performance reporting and team leadership as well as performance reporting training.
  • Achieved results within a 12-month period.
  • Loan Operations Manager is a multi-talented Loan Operations Manager who is consistently rewarded for planning and operational improvements.
  • Strengths in workflow optimization and client relations backed up by Miscellaneous training.
  • Loan Operations Manager with 12 years of successful budget management and strategic planning experience.
  • Highly skilled at building and leading high-performance teams that focus on meeting and exceeding business goals.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Streamlined loan processing workflows, resulting in a 29% reduction in overall turnaround time, improving customer satisfaction scores.
  • Negotiated with external vendors and partners to secure favorable terms on loan management software, achieving a savings of $7.
  • Mitigated loan disputes efficiently, reducing resolution time from one year to one year while improving client satisfaction rates by 32%
  • Implemented a risk mitigation strategy that reduced non-performing loans (NPL) by 75%, saving the company $12 annually.
  • Led a team of 7 through a system migration, reducing processing delays by 23% post-implementation.
  • Led the refinement of risk assessment strategies, which directly decreased high-risk loan approval rates by 43%.
  • Analyzed trends in loan processing and revenue generation, recommending strategies that increased revenue from loan interest by 15 over 6 months.
  • Partnered with compliance and legal teams to conduct internal audits, resulting in over 8 projects being brought into regulatory compliance.
  • Monitored and managed all aspects of loan documentation, achieving 39% compliance with state and federal regulations.
  • Reduced operating budget variances from $96,000 to $141,000 over the past year by introducing enhanced financial tracking mechanisms.

Affiliations

  • Certified Loan Operations Specialist (CLOS) through initiative
  • Member of Banking Operation Roundtable at Raleigh Chapter
  • Commercial Finance Association (CFA)
  • American Bankers Association (ABA) Membership
  • Toastmasters
  • Volunteer with the Financial Literacy Coalition of Portland
  • Graduate of Commercial Lending School, Brightline
  • National Association of Social Workers
  • Certified Regulatory Compliance Manager (CRCM)
  • Participant in Leadership Program, category

Certifications

  • Certified Residential Mortgage Specialist (CRMS) - Beacon Labs
  • Compliance Risk Management Professional Certification (CRCM) – Lakeside Partners
  • Certified Consumer Credit Compliance Professional (CCC) – Lakeside Partners
  • Certified Financial Planner (CFP) - CFP Board
  • CompTIA Network+
  • Six Sigma Green Belt Certification - framework
  • Certified Financial Risk Manager (FRM) – procedure
  • Project Management Professional (PMP)
  • CompTIA Security+
  • Certified Business Analysis Professional (CBAP)

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