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Skills

  • First Aid/CPR
  • Inventory and supply management
  • Public speaking for educational outreach
  • Budgets
  • Quarantine protocol management
  • Conflict resolution within teams
  • Endangered species conservation initiatives
  • Breeding program coordination
  • Interdepartmental communication
  • Business operations

Work Experiences

  • Achieved recognition for exemplary track record in keeping care, receiving Outstanding Service Award from Harbor & Co. In 2016.
  • Achieved recognition for exemplary track record in care.
  • Conducted daily behavioral analysis on over 3 mammals, highlighting indicators for early health intervention, saving the zoo $8 annually.
  • Recorded data using Microsoft Excel after observing animal details such as size, condition, behavior, and eating habits.
  • Collaborated with the veterinary team to provide post-surgical care and administer medications directly, resulting in a 59% decrease in recovery time.
  • Achieved a 80% reduction in disease-related incidents.
  • Administered health assessments and treatments for injuries.
  • Kept boarding areas clean and organized to promote animal welfare.
  • Achieved results in the past year.
  • Applied conflict resolution skills during exchanges of territory between dominant mammals, ensuring a peaceful transition with 39% success.

Summaries

  • A track record of developing strong client relationships and pet bonds.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adhered to strict safety protocols.
  • Adept at maintaining compliance with all animal care regulations, securing multiple successful zoo audits and consistently exceeding standards in mammal husbandry.
  • Adept at reviewing federal mammal husbandry regulations.
  • Develops and maintains loyal client relationships while establishing and maintaining long-term trust with animals in care.
  • Adept at tailoring enrichment programs to specific species, significantly boosting mammal engagement and natural behaviors, with measurable success observed over several months.
  • Adept at maintaining compliance with animal care regulations.
  • Achieved a 84% reduction in disease-related incidents.
  • Within Miscellaneous, senior Mammal Keeper and outstanding performer in budget management and cross-functional collaboration.

Accomplishments

  • Developed educational programming and signage for mammal exhibits, viewed by over 2 guests annually, raising awareness of conservation needs.
  • Conducted behavioral analysis to identify key indicators of stress in mammals, implementing changes to reduce stress-related behaviors by 72%.
  • Coordinated logistics for the safe transport of 11 animals across category, ensuring compliance with all regulations and minimizing stress-induced behaviors.
  • Collaborated with cross-functional conservation teams to improve species-specific care protocols, contributing to a 50% reduction in species mortality rates.
  • Utilized behavioral tracking software to predict and mitigate aggressive encounters between mammals, decreasing harmful physical interactions by 29%.
  • Led conservation efforts for endangered species, playing a critical role in the reintroduction of rare mammals into natural habitats with a 58% survival rate.
  • Redesigned enclosures to more accurately mimic mammals' natural habitats, contributing to improved animal welfare and increased visitor satisfaction by 58% %.
  • Designed and executed species-specific enrichment programs, resulting in observable behavioral improvements and stress reduction in mammals.
  • Collaborated with team of 15 in the development of program.
  • Worked closely with external veterinarians to develop individualized care plans for critically endangered mammals, improving survival rates by 43% among the population.

Affiliations

  • Zoological Society of London (ZSL)
  • Marine Mammal Society (MMS)
  • Association for the Study of Animal Behavior (ASAB)
  • Lions Club
  • Animal Behavior Management Alliance (ABMA)
  • Society of Human Resource Management
  • National Association of Social Workers
  • Mountain Gorilla Veterinary Project (MGVP)
  • Society of Women Engineers
  • International Rhino Foundation (IRF)

Certifications

  • Captive Animal Management Certification - The American Society of Animal Science (ASAS)
  • Project Management Professional (PMP)
  • Certified Business Analysis Professional (CBAP)
  • Wildlife Crime Control Certification - Arizona
  • Certification in Wildlife Rehabilitation - International Wildlife Rehabilitation Council (IWRC)
  • Animal Keeper Safety Certification - Occupational Safety and Health Administration (OSHA)
  • Certified Zookeeper (CZP) - International Zoo Educators Association (IZEA)
  • Zoonotic Diseases Management Certification - International Wildlife Information Network (IWIN)
  • ServSafe
  • Animal Enclosure & Exhibit Design Certification - World Association of Zoos and Aquariums (WAZA)

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