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Skills

  • Budget management and forecasting
  • Standard equipment
  • Time management
  • Process improvement
  • Supply Chain Management
  • Food production management
  • MS Office
  • Team building
  • Customer service
  • Budgets

Work Experiences

  • Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business.
  • Contributed to a 8 consecutive year streak with zero safety incidents.
  • Prepared meals from scratch using authentic, well-known recipes to generate repeat business.
  • Achieved a 74% reduction in safety incidents.
  • Developed new recipes, outlined steps, and instructed staff on how to properly prepare them.
  • Conducted regular quality control checks.
  • Collaborated with procurement to source high-quality ingredients.
  • Assisted in planning special dining events.
  • Collaborated with the catering team.
  • Achieved a $6 cost reduction.

Summaries

  • Multitasking, safety management, and decision-making skills are all strengths.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Boosted attendance by 41%.
  • Hardworking Kitchen Supervisor dedicated to providing exceptional food to maximize guest satisfaction.
  • Adept in training and developing high-performing teams.
  • Expert at cutting costs while improving overall customer satisfaction and closely monitoring employees to ensure best-in-class service.
  • Maintains a clean and sanitary environment throughout the facility while managing inventory and preventing waste.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Collaborative Dining Hall Supervisor.
  • Adept at training new staff.

Accomplishments

  • Conducted regular quality control checks for meal presentation and portion control, directly contributing to a 58% increase in guest satisfaction scores.
  • Served as key liaison between dining hall management and culinary team, ensuring seamless coordination for events serving 6 to 10 guests.
  • Introduced an automated equipment monitoring system, reducing unexpected kitchen downtime by 57% and cutting emergency repair costs by $7.
  • Managed daily operations and team of 14 employees, ensuring timely delivery of over 15 meals per day while maintaining compliance with health and safety standards.
  • Introduced a labor cost monitoring system, decreasing overtime costs by 21% without compromising service quality.
  • Ensured strict compliance with health regulations, maintaining a sanitary rating of standard across multiple inspections in 2016.
  • Streamlined front-of-house and kitchen communications using HubSpot, reducing meal prep time by 74% minutes on average.
  • Created a performance improvement plan that decreased employee turnover by 31% and increased overall team productivity.
  • Introduced waste reduction practices, leading to an annual savings of $8 in food costs.
  • Interacted closely with front-line staff to ensure a smooth guest experience for 2 customers, driving a 49% improvement in overall dining hall ratings.

Affiliations

  • National Association of College & University Food Services (NACUFS)
  • Foodservice Educators Network International (FENI)
  • American Culinary Federation (ACF)
  • International Association of Culinary Consultants (IACC)
  • Association for Computing Machinery
  • Society for Human Resource Management (SHRM)
  • National Association for Catering and Events (NACE)
  • Certified Professional Food Manager (CPFM)
  • Society for Hospitality and Foodservice Management (SHFM)
  • National Conference of State Liquor Administrators (NCSLA)

Certifications

  • CompTIA Network+
  • Leadership in Energy and Environmental Design (LEED) - Catering Sustainability
  • Customer Service Leadership Certification by ICSA
  • Certified Food and Beverage Executive (CFBE) by AHLEI
  • First Aid and CPR/AED Certification
  • CompTIA Security+
  • Certified Hospitality Supervisor (CHS) by AHLEI
  • Certified Hospitality Department Trainer (CHDT) by AHLEI
  • Certified Foodservice Professional (CFSP) by NAFEM
  • Certified Chief Operations Officer (CCOO) by AHLEI

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