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Skills

  • Regulatory compliance
  • Scheduling
  • First Aid/CPR
  • Sorting and labeling
  • Customer service
  • Bookkeeping
  • Process improvement
  • MS Office
  • Conflict resolution
  • Relationship development

Work Experiences

  • Assisted the HR department with scheduling interviews.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Assisted in decision-making for front desk efficiency improvements.
  • Categorized visits by department.
  • Collaborated with the IT department.
  • Achieved this within the first one year of employment.
  • Coordinated office events, from guest check-in to seating arrangements, for gatherings with more than 7 attendees.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Assisted the HR department by scheduling interviews, ensuring a smooth candidate experience for over 7 monthly applicants.
  • Client payments for Microsoft Excel were collected, and account balances were updated.

Summaries

  • Expert and knowledgeable in security, service, and clerical requirements.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Motivated Front Desk Receptionist Intern with a diverse, 12-year background who can contribute to all aspects of administrative activities.
  • To facilitate office communication, she is adept at scheduling appointments, organizing mail, and collecting messages.
  • Known for taking initiative, making process improvements, and following procedures in accordance with company and client goals.
  • Professional at assisting customers with both simple and complex needs.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Achieved a 98% customer satisfaction rate.
  • When entering framework data and assisting colleagues with cross-functional collaboration and budget management, be meticulous and precise.
  • Task prioritization, organization, and workflow optimization are all skills she possesses.

Accomplishments

  • Assisted in proofreading and drafting correspondence for metric, ensuring professionalism and accuracy in all external communications.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supported event planning for internal office meetings, ensuring venue setup, materials distribution, and attendee coordination for up to 12 participants.
  • Utilized ServiceNow to manage inventory levels of front desk supplies, ensuring sufficient stock and avoiding service interruptions.
  • Maintained the receptionist area, ensuring compliance with workplace safety and security protocols during both day and evening shifts.
  • Played a key role in the scheduling of corporate travel plans for executive team members and organized lodging for up to 11 employees during offsite events.
  • Contributed to the successful planning and logistics of system, coordinating with vendors, managing registration, and assisting with guest flow.
  • Provided top-tier customer service to incoming visitors and clients, resolving issues and answering inquiries, maintaining a 43% satisfaction rate.
  • Successfully implemented a digital visitor log system, reducing paper use by 34% and improving record retention in case of an audit.
  • Assisted in the coordination of interdepartmental meetings by scheduling rooms, ordering refreshments, and preparing presentation materials for a smooth start.

Affiliations

  • Society for Human Resource Management (SHRM) - Entry-Level Membership
  • International Association of Administrative Professionals (IAAP)
  • Administrative Internship Affiliation Program with Brightline
  • American Marketing Association
  • Jaycees
  • Association for Computing Machinery
  • Society of Women Engineers
  • Rotary International
  • Technology in Reception: Emerging Trends and Practices Webinars
  • Administrative Professionals Day Volunteer Coordinator 2020

Certifications

  • Certified Administrative Professional (CAP) by the International Association of Administrative Professionals (IAAP)
  • Certified Front Desk Representative (CFDR), by the American Hotel & Lodging Educational Institute (AHLEI)
  • Hospitality Reception & Front Office Skills Certificate by initiative
  • Conflict Resolution & Customer Mediation Certificate by Brightline
  • Certified Public Accountant
  • Certified Public Accountant (CPA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Visitor Experience Specialist (CVE-S) by Vantage
  • Business English for Non-Native Speakers Certification by Harbor & Co.
  • Effective Vendor Management Training by Northwind

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