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Skills

  • Team management
  • Cross-functional teamwork
  • First Aid/CPR
  • Operational improvement
  • Business Administration
  • Team building
  • Documentation and control
  • Conflict resolution
  • Relationship development
  • MS Office

Work Experiences

  • Collaborated with managerial staff to create staffing schedules.
  • Achieved a 65% reduction in checkout times.
  • Completed 9 employees' bi-weekly payroll.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Evaluated employee performance and implemented incentives and team-building events to boost morale.
  • Addressed escalated customer issues.
  • Achieved 22% fewer escalated complaints.
  • Collaborated with the IT team on a new POS system.
  • Boosted team efficiency by 85% %.
  • Was in charge of the supervisor's schedule and appointments, as well as streamlining the scheduling process.

Summaries

  • Adhered to best financial practices.
  • Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and trustworthy.
  • To meet project objectives, prioritize projects and multitask effectively.
  • ServiceNow expert with database management experience.
  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Ensures operational and service excellence by working effectively with cross-functional teams.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • With 10 years of Miscellaneous experience, I am a well-organized Administrative professional with excellent multitasking abilities.
  • Thorough and dependable Office Worker with excellent administrative skills and a strong Miscellaneous background.

Accomplishments

  • Supervised a team of 15 cashiers, providing real-time support during peak sales hours to streamline transactions and reduce customer wait times.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Played a key role in planning and executing seasonal promotions, leading to a sales boost of $9 during 2021.
  • Mentored team members in upselling techniques, contributing to 16% growth in average basket size over the past year.
  • Managed daily cash flow operations, ensuring discrepancies were less than $12 during the Austin store's busiest times.
  • Consistently exceeded sales targets by 49%, contributing to a revenue increase of $5 in 2017.
  • Liaised with cash logistics vendors to streamline outdated procedures, resulting in a 40% faster clearing process for bank deposits.
  • Documented and resolved method which led to framework.
  • Implemented staff training initiatives to improve knowledge of cash handling systems, resulting in a 36% reduction of operational mistakes.
  • Resolved product issue through consumer testing.

Affiliations

  • Association for Workflow Optimization in Retail Environments
  • Retail Risk and Compliance Group
  • Institute of Workplace Technology Management
  • Customer Service Professionals of America
  • American Society of Safety Professionals
  • Rotary International
  • Association for Talent Development (ATD) Retail Division
  • National Retail Federation (NRF)
  • Institute of Store Management
  • American Society for Quality - Customer Service Division

Certifications

  • Point of Sale (POS) Troubleshooting Certification
  • CompTIA Security+
  • Certified First Aid and CPR – initiative
  • CompTIA Network+
  • Certified HR and Labor Compliance for Retail Supervisors
  • Cisco Certified Network Associate (CCNA)
  • CompTIA A+ Technician
  • Handling Digital Payment Systems Certification
  • Google Certified Professional Cloud Architect
  • Certified Retail Associate Trainer – Ironclad Systems

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