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Skills

  • Hardware replacement
  • Marketing
  • Oracle
  • Operational planning
  • Test case development
  • PC DOS
  • Heavy lifting
  • Information Systems Integrity
  • Testing and results analysis
  • Disaster Recovery Auditing

Work Experiences

  • Implemented preventive maintenance practices and followed equipment guidelines to reduce downtime.
  • Responded quickly to internal service calls about malfunctioning equipment and completed repairs efficiently, resulting in a 12% increase in overall employee satisfaction.
  • Finished metric repair projects on time and on budget, resulting in an increase of 14% in new client referrals.
  • Performed facility inspections and maintenance to ensure that the facility was kept clean and well-maintained.
  • Kept the restrooms running smoothly by fixing leaking faucets, clogged toilets, and other issues.
  • Was in charge of assembling, maintaining, and repairing system hardware.
  • Did minor wall repairs, such as installing drywall and repairing and applying wallpaper, to keep the walls in good shape.
  • Used measuring tools like gauges and tape measures to identify conforming parts during production.
  • Performed routine upgrades to keep systems up to date.
  • Evaluated operating conditions and made adjustments to improve performance and extend the life of the equipment.

Summaries

  • Graphic Design Specialist with a broad skill set, including collateral design, web design, and project management, who is focused on meeting deadlines.
  • Conversational Portuguese skills combined with advanced project management and HubSpot skills.
  • Dedicated to ensuring optimal equipment functionality through the management of routine and complex requirements.
  • Bringing 11 years of experience in the industry.
  • Extensive experience with Oracle High Availability environments, implementation, and management as a network administrator.
  • Multitasks and works well in high-volume, fast-paced environments.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dedicated and punctual, with strategic planning and client relations abilities.
  • Passionate about cross-functional collaboration and eager to contribute to the field's knowledge base.
  • Microsoft Excel is second nature to me, and project management is second nature to me.

Accomplishments

  • Program Acted as first point of contact for all major technical issues, including power outages, system failures and disaster recovery. Oversaw infrastructure of three offices and acted as support for help-desk technicians and IT Department.
  • Supported
  • Generated
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented
  • Conducted
  • Upgraded
  • Category Managed complex BI/DW deployment programs, facilitating acquisition of business requirements. Prepared design specifications, developed reporting and analytics, tested and managed user adoption.
  • Operational Management: Identified, recommended and prioritized new Web features and applications in conjunction with business leaders and department managers. Developed, coded, installed, tested, debugged and documented Web applications using appropriate editors.
  • Streamlined

Affiliations

  • American Medical Informatics Association
  • American Marketing Association
  • IT Help Desk Professionals Association Member
  • Certified Electronics Technicians Association International (CETAI)
  • Lions Club
  • Rotary International
  • Society of Manufacturing Engineers - Electronics Division
  • Service and Support Professionals Association (SSPA) Member
  • Meridian IT Service Leadership Team
  • Society of Women Engineers

Certifications

  • Certified Fiber Optic Technician (CFOT)
  • Certified Warranty & Claims Professional (CWCP)
  • Certified Protection Officer (CPO)
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Project+
  • ServSafe
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Software Quality Engineer (CSQE)
  • Project Management Professional certification

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