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Skills

  • Case management
  • Patient care
  • Team building
  • Assistive Technology Integration
  • Behavioral data tracking and analysis
  • Salesforce for client care management
  • Active listening and motivational interviewing
  • Organization
  • Developmental milestone achievement tracking
  • Project organization

Work Experiences

  • Achieved a 28% improvement in classroom behavior.
  • Addressed functional needs of aging clients.
  • Achieved Outstanding Service Award for outstanding client support.
  • Collaborated with interdisciplinary teams.
  • Collaborated with Summit Group.
  • Did basic housework such as mopping, dishwashing, vacuuming, garbage disposal, and dusting.
  • Achieved positive outcomes.
  • Achieved Innovation Award for excellence in client safety.
  • Adjusted intervention plans to improve client outcomes.
  • Improved my medication knowledge and medical terminology skills through consistent research and continuing education.

Summaries

  • Able to consistently maintain compliance with health regulations by inputting and managing sensitive client data in Power BI, ensuring the highest standards of accuracy.
  • Adjusted habilitation strategies.
  • Aligned IEPs with clients' developmental needs.
  • Adept at utilizing data-driven approaches.
  • Achieved high client satisfaction.
  • Clear understanding of cross-functional collaboration and data analysis as well as quality assurance training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Within Miscellaneous, senior Habilitation Provider and outstanding performer in quality assurance and process improvement.
  • Quickly resolving issues, juggling competing priorities, remaining flexible, and striving to meet or exceed organizational objectives.
  • Achieved a 30% rise in goal achievement.

Accomplishments

  • Organized and participated in interdisciplinary meetings to ensure seamless coordination of habilitation and other therapeutic services for 5 clients.
  • Collaborated with multidisciplinary teams to create client-centered service plans, achieving 6% success rate in improving daily living skills among participants.
  • Resolved product issue through consumer testing.
  • Reduced response times to client needs by 64% through the introduction of a dynamic shift scheduling system that maximized team availability.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved system which led to process.
  • Achieved a 16% reduction in incidents of behavioral escalation by implementing individualized de-escalation and behavior management techniques.
  • Reduced client regression rates by 52% through the application of behaviorally informed habilitation interventions.
  • Helped 10 clients secure part-time or full-time jobs through customized habilitation and vocational training programs.
  • Implemented cost-effective habilitation strategies that reduced overall operational costs by 78% while maintaining optimal care for 11 clients.

Affiliations

  • American Society of Safety Professionals
  • Rehabilitation Engineering and Assistive Technology Society of North America (RESNA)
  • Association for Supply Chain Management (APICS)
  • Rotary International
  • International Council for Behavior Analyst Certification (ICBAC)
  • International Association of Rehabilitation Professionals (IARP)
  • Brain Injury Association of America (BIAA)
  • National Autism Association (NAA)
  • International Society for Augmentative and Alternative Communication (ISAAC)
  • National Alliance for Direct Support Professionals (NADSP)

Certifications

  • Basic Life Support (BLS) Certification - 2019
  • Certified Therapeutic Recreation Specialist (CTRS)
  • Certified Public Accountant (CPA)
  • Disability Services Management Certification Harbor & Co.
  • Nonviolent Crisis Intervention (NCI) Certification
  • Certified Brain Injury Specialist (CBIS) 2018
  • CompTIA Network+
  • Habilitation Quality Management Certification
  • Transition to Adulthood Services (TAS) Certification
  • Salesforce

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