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Skills

  • Salesforce for client care management
  • Community integration
  • Regulatory compliance
  • Relationship development
  • Supervision
  • Operational improvement
  • MS Office
  • Patient care
  • Client transition planning across care environments
  • Customer service

Work Experiences

  • Did basic housework such as mopping, dishwashing, vacuuming, garbage disposal, and dusting.
  • Ensured each patient's safety and well-being in accordance with the care plan.
  • Acted as a key liaison between healthcare professionals and families, ensuring transparent, solution-focused discussions in response to client needs and concerns.
  • Achieved client satisfaction ratings of 18%.
  • Conducted home and community visits to evaluate the effectiveness of habilitation services, generating reports and making data-driven recommendations for program improvements.
  • Encouraged patients to engage in safe physical activity to improve their mood and overall health.
  • Gave patients category and metric medications while keeping an eye out for negative side effects.
  • Addressed functional needs of aging clients.
  • Based plans on client abilities and progress.
  • Achieved positive outcomes.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 24% improvement in client compliance.
  • Providing clerical support, project management, scheduling, time management, assignment prioritization, and customer service knowledge.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 33% improvement in client independence.
  • Within Miscellaneous, senior Habilitation Provider and outstanding performer in quality assurance and process improvement.
  • Dedicated home health care provider with over 18 years of experience visiting patients in their homes and performing a variety of nursing tasks.
  • Working with community healthcare organizations to provide support to practitioners and patients as a Health Aide.
  • Aligned IEPs with clients' developmental needs.
  • Adept at utilizing data-driven approaches.

Accomplishments

  • Increased community integration and participation for individuals with developmental disabilities through weekly habilitation outings and social skills workshops.
  • Introduced a behavioral tracking system that improved the accuracy of progress monitoring for 7 clients by 26%, streamlining updates for case managers.
  • Volunteered to support special events and programs that increased community awareness of the needs and achievements of individuals with developmental disabilities.
  • Initiated a client feedback program that boosted satisfaction ratings by 47% by implementing client-requested habilitation strategies.
  • Implemented cost-effective habilitation strategies that reduced overall operational costs by 78% while maintaining optimal care for 11 clients.
  • Resolved product issue through consumer testing.
  • Organized and participated in interdisciplinary meetings to ensure seamless coordination of habilitation and other therapeutic services for 5 clients.
  • Designed individualized reinforcement plans for 9 clients, leading to a 26% improvement in targeted behaviors within two years.
  • Coordinated case reviews with healthcare professionals, educators, and social workers to improve the habilitation outcomes of 7 clients.
  • Assisted 6 clients with developing skills for job placement, leading to 46% successfully securing competitive employment positions.

Affiliations

  • Lions Club
  • Community Support Skill Standards (CSSS) – Certified Support Provider
  • National Council on Independent Living (NCIL)
  • American Medical Informatics Association
  • American Therapeutic Recreation Association (ATRA)
  • Special Kids Network
  • Project Management Institute
  • Jaycees
  • Behavior Analyst Certification Board (BACB)
  • Association for Computing Machinery

Certifications

  • Crisis Prevention Institute (CPI) Certification
  • Certified Public Accountant
  • Certified Dementia Practitioner (CDP) 2023
  • Google Certified Professional Cloud Architect
  • PART (Professional Assault Response Training) Certification
  • Certified Autism Specialist (CAS)
  • CompTIA Security+
  • Healthcare Fire and Safety Certification
  • Direct Support Professional (DSP) Certification
  • National Safety Council First Aid Certification

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