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Skills

  • Contract negotiation and partnership building
  • Operational improvement
  • Team management
  • Staff training and development
  • Communication strategy development
  • Policy and procedure improvements
  • Communications
  • Multitasking under tight deadlines
  • Project organization
  • CCTV

Work Experiences

  • Collaborated with cross-functional teams.
  • Followed regulatory guidelines, best practices, and program expectations.
  • Achieved Top Performer for outstanding programming.
  • Identified the needs of the recipients and established resources to help them achieve their strategic objectives.
  • Planned and scheduled regular and special event programs to meet established goals.
  • Used quality assurance to carry out the company's strategic the past year plan.
  • Conducted thorough audience needs assessments, guiding the creation of programming that attracted 18% new attendees.
  • Organized and led staff meetings in order to generate new ideas and provide program and milestone updates.
  • Made community service a requirement of the system program's curriculum.
  • Used audits and scorecards to assess the effectiveness of program tools.

Summaries

  • Communicative and team-oriented, with ServiceNow expertise.
  • With a track record of developing and implementing effective programming for clients, the Assistant Director of Programming is a creative thinker.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Active leader with excellent communication and collaboration skills.
  • Proficient in promoting process by leveraging client relations and project management knowledge.
  • Proven track record of motivating coordinated to achieve team, individual, and management goals.
  • Skilled at keeping track of expenses and inventory while staying within budgetary constraints.
  • Knowledge of Salesforce in depth, as well as data analysis and project management abilities.
  • Assistant Director of Programming with team leadership and client relations abilities.
  • Scrum Master certified

Accomplishments

  • Led a cross-departmental effort that won the organization an Excellence Award for outstanding community programming in 2022.
  • Led vendor selection for multiple events, negotiating terms that reduced contract costs by 55%, meeting all quality goals.
  • Enhanced internal workflows by automating key administrative tasks with Workday, cutting administrative hours by 80%.
  • Collaborated with finance and operations to optimize budget allocation, achieving a 10% reduction in waste and overhead costs.
  • Developed an automated reporting system for programs in Asana, increasing reporting efficiency by 70%.
  • Spearheaded the creation of promotional materials with the marketing team, driving attendance growth by 11 attendees.
  • Collaborated with multiple departments to reduce event costs by 41%, reallocating resources to expand program offerings.
  • Implemented cross-functional training that improved team efficiency by 82% and reduced delegation errors.
  • Facilitated a 3-day corporate training program attended by 10 employees, with a 78% improvement in post-assessment scores.
  • Introduced a new post-event analysis framework which identified key growth opportunities and increased next-year participation by 43%.

Affiliations

  • Alumni, method Leadership Accelerator, learned advanced techniques in multitasking and team supervision.
  • Advisory Board Participant, National Programming Professionals Group, providing insights on emerging industry trends.
  • Member, Association for Talent Development (ATD), actively participating in professional development workshops and leadership forums.
  • Mentorship Program, Junior Program Leaders Association (JPLA), mentoring young professionals aspiring to lead program development.
  • Certified Project Management Professional (PMP), Project Management Institute (PMI), credential obtained in 2018.
  • Volunteer Coordinator, standard, led a team of volunteers to implement 12 new community programs.
  • Active Member, Meeting Professionals International (MPI), contributing to discussions on event planning best practices.
  • Participant, Executive Leadership Program, program 2018, specialized in complex project oversight and implementation.
  • Certified in Lean Six Sigma, developed improved operational protocols that allowed for streamlined event rollout.
  • Accredited Program Planner (APP), International Association of Facilitators, improved program planning methodologies.

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Google Certified Professional Cloud Architect
  • Organizational Leadership Certification - system
  • Salesforce
  • Certified Management Consultant (CMC)
  • Certified Event Manager (CEM) - program
  • Cisco Certified Network Associate (CCNA)
  • Advanced Marketing Strategy Certificate - category
  • Certified ScrumMaster (CSM)
  • SAP Certified Application Associate

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