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Skills

  • Data collection
  • Document review
  • API and software integration
  • Company policy adherence
  • Cybersecurity policy design
  • Safety-oriented
  • Cost-saving through virtualized environments
  • Project management
  • Firewall configuration & management
  • Network administration

Work Experiences

  • Was in charge of supervising and monitoring the delivery of contractual services in accordance with SLA agreements.
  • Used a database to conduct research, collect data, analyze it, and present it.
  • Provide remote Dame Ware / Windows assistance to end users and IT teams, as well as face-to-face support.
  • Maintained my cool and patience by employing deescalation techniques and providing positive customer support in the face of difficult customer situations.
  • Devised incisive workarounds and solutions for procedure issues.
  • Built and maintained positive customer relationships, which resulted in increased account services and growth.
  • Answered 8 incoming calls on program and category products from residential and small business customers.
  • Was in charge of the interface.
  • Contributed to internal technical tools by using my program scripting skills.
  • Used Adobe Creative Suite, Salesforce, and HubSpot to implement system security and data assurance software.

Summaries

  • Looking for a job where I can help with test reporting and defect resolution.
  • Ambitious
  • Methodical member of the IT team with experience in networking, project management, and disaster recovery.
  • Bilingual and highly collaborative.
  • Data collection, analysis, and reporting skills are excellent.
  • Information Technology Specialist who is technologically savvy and has demonstrated customer service, time management, and multitasking abilities.
  • Dependable
  • Strong experience assisting users in the standard demographic from the first line to the level of Subject Matter Expert.
  • Computer systems analyst with a broad range of experience in banking, healthcare, insurance, and government.
  • Effective, team-oriented professional with 5 years of software development experience in the hospitality and travel industries.

Accomplishments

  • Increased security compliance by deploying multi-factor authentication (MFA) for 10 users, improving account protection by 36%.
  • Led efforts to secure companywide virtual instances by enforcing best practices, leading to a 37% reduction in unauthorized access attempts.
  • Developed and rolled out enterprise-level database performance tuning strategies, which reduced query response time by 68% across 14 systems.
  • Initiative Injected IT architectural governance strategy into full project lifecycle through well-defined engagement points for infrastructure team, guidance, facilitation, contribution, impact assessments, and alignment reviews.
  • Program Requirements: Wrote program requirements which succeeded in system.
  • Framework Created and drove infrastructure migration strategy to begin transformation of SSIT from a legacy client-server workshop to a modern business-aligned operation built upon enterprise architecture best practices.
  • Developed robust disaster recovery strategies, reducing potential downtime by 6 hours during DR tests and enhancing system redundancy.
  • System Integration: Aligned office departments and increased inter-department communication and data sharing.
  • Tracked project budgets continuously and resolved discrepancies before issues occurred, effectively saving over $12.
  • Analysis and Development: Resolved core issues through the redesign of the broker data model, data house-holding processes and daily round-trip database synchronization. Set new standards for virtually 100% code coverage, while piloting Oracle Designer.

Affiliations

  • Oracle User Group - Asana Specialization
  • International Association of Administrative Professionals
  • Cloud Native Computing Foundation (CNCF)
  • American Medical Informatics Association
  • Red Hat Certified Professionals Community - Microsoft Excel
  • Cisco Networking Academy Alumni
  • Association of Information Technology Professionals
  • Association for Computing Machinery
  • Technology Councils of North America (TecNa)
  • Certified Ethical Hacker (CEH) Alumni Association

Certifications

  • Amazon Web Services Certified Solutions Architect – Associate
  • Certified in the Governance of Enterprise IT (CGEIT)
  • Google Certified Professional Cloud Architect
  • Apple Certified Associate (ACA)
  • CCDP Design
  • Amazon Web Services Certified Developer
  • CompTIA Project+
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Cisco Certified Network Associate (CCNA)
  • VMware

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