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Skills

  • Key process development
  • Task prioritization
  • Confidential data management
  • AI-driven threat detection implementation
  • Disaster Recovery Planning
  • Client communication process improvement
  • Automation tooling
  • Contract Management
  • Annual plan review
  • Excellent interpersonal skills

Work Experiences

  • Answered 8 incoming calls on program and category products from residential and small business customers.
  • Was in charge of IT setup and service requests for local and remote users for hardware, QuickBooks, and Asana.
  • Interacted with customers and responded to their questions via email, phone, website live chat, and online forums.
  • Wrote protocols for handling equipment and materials in an appropriate, cost-effective, and safe manner.
  • Diligently followed up with customers on existing orders, updating them on their status and answering their questions.
  • Was in charge of maintaining the performance of program software applications and category automated performance test scripts.
  • Devised incisive workarounds and solutions for procedure issues.
  • Made a change.
  • New employees were trained on support processes, procedures, and knowledge base.
  • Had planned ahead.

Summaries

  • Developer with extensive experience in the design, development, and implementation of interactive websites.
  • When working with customers to identify and deploy solutions, I've earned a reputation as a sharp technology expert.
  • Looking for a training position in the IT department with a reputable company.
  • Excellent planning and problem-solving skills, as well as a clear and open communicator.
  • As a QA tester for a prestigious company, I'm looking for a fun and challenging job.
  • Subject matter expert on Power BI with exceptional skills and knowledge in data analysis.
  • Methodical member of the IT team with experience in networking, project management, and disaster recovery.
  • Dependable
  • With a strong education and training in design principles and programming languages, she is poised and dedicated.
  • Bilingual and highly collaborative.

Accomplishments

  • Process Improvement: Collaborated with category to ensure smooth work flow and efficient organization operations.
  • Devised an optimized client ticketing system, reducing response times by 52% and achieving Top Performer for operational efficiency improvements.
  • Designed and implemented application integrations with metric, reducing manual input errors by 50% and improving data flow efficiency.
  • Software Engineering Innovation Foundation Award for category.
  • Oversaw development of standard mobile app that surpassed $15 in sales.
  • Process Designed IT support strategy that clearly defined workflow between external clients, application teams, and infrastructure team.
  • Initiative Injected IT architectural governance strategy into full project lifecycle through well-defined engagement points for infrastructure team, guidance, facilitation, contribution, impact assessments, and alignment reviews.
  • Tracked project budgets continuously and resolved discrepancies before issues occurred, effectively saving over $12.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • ITIL Foundation Certification Holders Association
  • Project Management Institute (PMI) - IT Specialist Branch
  • Jaycees
  • Rotary International
  • SANS Institute - procedure Affiliate
  • International Council of Nurses
  • Association for Computing Machinery (ACM)
  • Linux Professional Institute (LPI) - CPA in Server Administration
  • American Society of Safety Professionals
  • Red Hat Certified Professionals Community - Microsoft Excel

Certifications

  • Certified in the Governance of Enterprise IT (CGEIT)
  • Certified Six Sigma Black Belt
  • Certification in Java
  • Oracle Certified Database Administrator
  • Global Information Assurance Certification (GIAC) in Cloud Security Automation
  • SHRM Certified Professional (SHRM-CP)
  • Certified Software Quality Engineer (CSQE)
  • Apple Certified Associate (ACA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Data Center Management Professional (CDCMP)

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