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Skills

  • Business operations
  • Microsoft Excel for Inventory Analysis
  • Logistics and supply chain coordination
  • RFI Scanners
  • Problem resolution
  • First Aid/CPR
  • Conflict resolution and problem-solving
  • Customer service skills
  • Cost-saving through bulk purchasing and discount negotiations
  • Team management

Work Experiences

  • Worked with others to brainstorm new category possibilities.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Collaborated with the procurement department.
  • Management recognized me for providing outstanding customer service.
  • Answered 10 phone calls per the past year to assist customers.
  • Achieved superb stock rotation management by maintaining best-before-date tracking, which minimized loss from expired Microsoft Excel inventory.
  • Completed by the end of standard.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Achieved a 60% decrease in return incidents.
  • Collaborated with the procurement department to integrate eco-friendly parts into the inventory, reducing waste by 29% and gaining recognition from Northwind.

Summaries

  • Process and category have a proven track record.
  • Looking forward to taking on a new challenge with a successful team.
  • Accomplished Certified Parts Specialist leveraging quality assurance and vendor management to maintain a parts inventory valued at $9, ensuring operational readiness for critical service and repair jobs.
  • Knowledge of Salesforce in depth, as well as vendor management and cross-functional collaboration abilities.
  • Strategic thinker with expertise in process improvement.
  • Achieved 80% enhancement in demand forecasting.
  • Achieved faster repair turnaround times by up to 38%.
  • Stakeholder engagement Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Skilled Certified Parts Specialist with 17 years of experience and a desire to make a positive impact on Cedar Works by paying close attention to metric requirements.
  • With hands-on experience, eager to learn new skills and advance knowledge.

Accomplishments

  • Revamped the part return process, achieving a 80% reduction in returned inventory and saving $8 in restocking costs annually.
  • Consistently exceeded KPIs by achieving a first-call resolution rate of 18% through in-depth product and parts knowledge.
  • Trained and mentored junior parts specialists, resulting in a 60% improvement in team productivity and service level adherence.
  • Oversaw product returns and warranty claims, leading to a 15% reduction in return process time, enhancing the overall customer experience.
  • Identified slow-moving items and implemented a targeted sales promotion, resulting in a 45% increase in those specific parts sales.
  • Achieved zero lost time incidents in the warehouse for 14 consecutive months by implementing safety protocols and efficient workspace arrangements.
  • Reduced time to process parts orders by 20% by introducing automation into the order fulfillment process with method.
  • Took initiative to reorganize storage systems based on part frequency, resulting in a 78% decrease in time to locate frequently requested parts.
  • Maintained a consistent fill rate of 21% for all orders, ensuring timely delivery of critical components for service operations.
  • Assisted in the customization and deployment of a new ERP module that led to a 39% improvement in inventory visibility and management.

Affiliations

  • Registered participant in the Parts Performance Innovations Conference, focusing on project management, since 2018.
  • Affiliation with the Institute of Supply Chain Management (ISM) to enhance parts procurement skills.
  • Affiliated with the Parts, Service, and Logistics Professionals Association (PSLPA) since earning Scrum Master in 2016.
  • Attended industry seminars hosted by the Auto Care Association (ACA) to stay up-to-date with parts inventory trends.
  • Participated in the Parts Congress, hosted by standard in Phoenix for ongoing industry networking and education.
  • Active member of the National Institute for Automotive Service Excellence (ASE) since earning certification in ITIL.
  • Active member of the Automotive Service Association (ASA), focusing on improving parts ordering efficiency.
  • Affiliated with the Automotive Aftermarket Suppliers Association (AASA) since 2022.
  • Received the Employee of the Year from the Association of Diesel Specialists (ADS) for exceptional parts service and support.
  • Enrolled in the Automotive Parts Retailers’ Education Council’s (APREC) advanced training program on cutting-edge parts technologies.

Certifications

  • Certified Inbound Logistics Specialist - Cedar Works
  • Manufacturing Flow Management Professional (SCOR-P) - Ironclad Systems
  • Certified Procurement Professional (CPP) - Cedar Works
  • Certified Public Accountant (CPA)
  • Certified Automotive Parts Specialist (CAPS) - Summit Group
  • Apple Certified Associate (ACA)
  • Certified Integrated Resource Management Professional (CIRM) - Beacon Labs
  • Certified Service Advisor (CSA) - Harbor & Co.
  • Certified Distribution Manager (CDM) - Beacon Labs
  • First Aid/CPR

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