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Skills

  • Network infrastructure administration
  • Cloud-native platform migration
  • Cost optimization in cloud resources
  • Project organization
  • Continuous performance improvement
  • Switches and routers
  • Configuration management
  • Firewalls, VPNs and security products
  • First Aid/CPR
  • Organization

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved results in 2016.
  • Defined enterprise processes and best practices, as well as application-specific enterprise processes.
  • Transported Tableau to three years customer locations.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Managed and monitored all installed systems for the highest level of availability.
  • Achieved 66% reduction in audit findings.
  • Resolved issues with LAN, WAN, and voice system operational components.
  • Cut production support issues by 35%.

Summaries

  • Achieved a 43% reduction in error rates.
  • Accomplished engineer skilled in cloud-native platform migration.
  • Achieved zero customer impact.
  • Clear understanding of quality assurance and process improvement as well as strategic planning training.
  • Accomplished engineer skilled in cloud-native platform migration, overseeing seamless transitions with zero impact on customer experiences in high-stakes environments.
  • Delivered robust middleware frameworks.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Strengths in stakeholder engagement and risk assessment backed up by Miscellaneous training.
  • Contributed to 58% faster service delivery.

Accomplishments

  • Integrated API gateways in middleware architecture, supporting over 3 new microservices while reducing infrastructure costs by 39%.
  • Worked with internal stakeholders to introduce middleware performance dashboards, providing real-time insights that drove 29% faster issue resolution.
  • Optimized message queue configurations to reduce latency by 75%, leading to enhanced end-user experience for 14 global clients.
  • Handled the integration of Tableau into ESB, ensuring consistent delivery of messages across distributed applications without failover disruption.
  • Collaborated with product to improve middleware logging and monitoring, enabling faster identification of bottlenecks that improved system performance by 35%.
  • Designed middleware orchestration processes, lowering time to complete provisioning tasks by 21% and ensuring seamless service integration.
  • Trained 5 junior engineers in middleware best practices, enhancing team knowledge-sharing and reducing troubleshooting resolution times by 31%.
  • Enhanced middleware resilience by implementing multi-region replication strategies, achieving zero downtime during peak traffic events.
  • Managed middleware components in a hybrid cloud environment, reducing cross-datacenter latency by 42% due to improved load balancing mechanisms.
  • Resolved product issue through consumer testing.

Affiliations

  • Association for Computing Machinery
  • International Middleware Association (IMA)
  • Society of Human Resource Management
  • International Association of Software Architects (IASA)
  • Certified Kubernetes Administrator (CKA) Community
  • Certified Cloud Security Professional (CCSP) Network
  • Lions Club
  • Rotary International
  • Oracle Middleware User Group (OMUG)
  • Association of Information Technology Professionals

Certifications

  • Puppet Certified Professional
  • Microsoft Certified: Power Platform Solution Architect
  • Certified OpenShift Administrator
  • CompTIA A+ Technician
  • Certified Information Systems Auditor (CISA)
  • Certified Java EE Enterprise Architect (Oracle)
  • Cisco Certified Internetwork Expert (CCIE)
  • IBM Certified System Administrator - WebSphere Application Server
  • Cisco Certified Network Associate (CCNA)
  • HashiCorp Certified: Terraform Associate

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