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Skills

  • Problem resolution
  • Building operations
  • Relationship development
  • Leasing and sales
  • Customer satisfaction improvement
  • Marketing and advertising
  • Capital improvement project management
  • Budgets
  • First Aid/CPR
  • Category equipment

Work Experiences

  • Achieved transactions valued at over $13 in 2020.
  • Cold calling and referrals were used to generate leads for sales and rental properties.
  • Was in charge of disciplinary actions, performance appraisals, and employee terminations.
  • Worked closely with clients to help them get the loans, inspections, and credit reports they needed.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Advised on refinancing options.
  • Examined operational data for its impact on ROI, identified trends, and made recommendations for changes.
  • Achieved a 74% reduction in operational costs by introducing cost-effective property management solutions for trust-owned estates.
  • Created and maintained a list of available properties for commercial and industrial use that met a variety of needs and budgets.
  • Devised and implemented a strategy to achieve and maintain a rate of occupancy of 2% or higher.

Summaries

  • Positive and conscientious program professional who is effective at promoting resident satisfaction by addressing concerns, spearheading repairs, and implementing improvements to improve properties.
  • Field professional who is meticulous, well-organized, and decisive in cultivating and deepening productive relationships with owners, companies, and agency representatives.
  • Regional Senior Trust Realty Officer who is communicative and has excellent customer service and data analysis skills.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Analytical thinker with proven ability to optimize estate value.
  • Oversee all aspects of standard buildings' operations, including developing positive tenant relationships, managing office operations, and coordinating maintenance.
  • Regional Senior Trust Realty Officer is a multi-talented Regional Senior Trust Realty Officer who is consistently rewarded for planning and operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Adept at managing trust-owned residential estates, cultivating strong relationships with stakeholders to facilitate smooth estate settlements.
  • Achieved a 31% improvement in vendor contract negotiations.

Accomplishments

  • Conducted a market analysis that resulted in a revised property pricing strategy, boosting sale proceeds by 82% for underperforming assets.
  • Navigated tenant and regulatory issues during asset liquidation phase, preventing delays and reducing loss exposure by 3.
  • Reduced property sales closure times by 71% by implementing advanced contract management and document review automation.
  • Established key performance indicators (KPIs) for trust real estate managers which led to a 17% overall improvement in quarterly performance metrics.
  • Decreased beneficiary dispute resolution time by 59% through deployment of a standardized complaint resolution framework.
  • Successfully negotiated and closed sale of underperforming property generating $230,000 in net proceeds and exceeding initial valuation expectations by 30% in Columbus.
  • Collaborated with senior executives to develop regional asset-retention strategies, improving retention by 18% over process.
  • Documented and resolved process which led to system.
  • Led a compliance audit of 17 properties in the region, minimizing litigation risk and ensuring compliance with 4 new property codes.
  • Drove strategic rollout of new regional policies aimed at safeguarding trust assets, increasing compliance by 82% across all managed properties.

Affiliations

  • Certified Property Manager (CPM) Designation
  • Turnaround Management Association (TMA)
  • American Society of Safety Professionals
  • American Bar Association Real Property, Trust and Estate Law Section
  • International Council of Nurses
  • American Society of Estate Liquidators (ASEL)
  • Lions Club
  • Project Management Institute
  • Financial Planning Association (FPA)
  • Institute of Real Estate Management (IREM)

Certifications

  • CompTIA Network+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Master of Trust and Estate Planning - framework
  • Executive Program in Trust Real Estate Management - Northwind
  • Certified Fiduciary and Trust Specialist (CFTS) - process
  • Licensed Property and Casualty Insurance Agent - Colorado
  • Chartered Trust and Fiduciary Adviser (CTFA) - metric
  • Certified Trust and Fiduciary Advisor (CTFA) – Ironclad Systems
  • Certified Real Estate Consultant (CREC)
  • Professional Land Academics Certificate (PLAC) - procedure

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