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Skills

  • Budgets
  • Document scanning
  • Insurance claims
  • Data Management
  • Team management
  • Project management
  • Data analysis
  • Medical office administration
  • Operational improvement
  • Interpersonal and written communication

Work Experiences

  • Achieved a billing approval rate of 44%.
  • Collected detailed patient information, including personal and financial information, to register new patients and update existing patient demographics.
  • Double-checked patient information by interviewing the patient, taking down their medical history, and confirming the reason for their visit.
  • Achieved results over a three years period.
  • Kept the equipment running by following the instructions and troubleshooting any issues that arose.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Triaged patients in person and over the phone to help optimize clinical resources.
  • Aided patient flow by notifying the provider of their arrival, keeping track of delays, and communicating with patients and clinical staff.
  • Assisted with phlebotomy work by drawing blood for tests and administering common immunization and treatment injections.
  • Entered the results of laboratory tests and scans into the EMR for provider review.

Summaries

  • Among his accomplishments is the creation of a method app for use in the system industry.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Professional Medical Support with 16 years of experience in a system environment.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Independent worker with extensive medical experience and a meticulous nature dedicated to providing the best possible care to patients.
  • Positive and upbeat personality with excellent communication abilities.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Implemented new front-office procedures that reduced patient check-in time by 53% while maintaining patient-centered service standards.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Worked closely with the team to improve patient follow-up processes, increasing completed follow-up appointments by 50% within 6 months.
  • Collaborated with team of 2 in the development of procedure.
  • Reduced appointment backlogs by 55% through effective patient triage and adaptive scheduling techniques.
  • Successfully completed certification in Scrum Master, broadening capabilities in both front-office and clinical responsibilities within the medical practice.
  • Coordinated across multiple departments to resolve medical coding errors, improving claim submission accuracy by 29% and decreasing denials from insurance providers.
  • Executed daily sterilization of medical instruments using autoclave, leading to zero safety compliance issues over one year of inspections.
  • Coordinated with external diagnostic labs to ensure proper collection and timely submission of test materials, reducing result turnaround time by 57%.
  • Collaborated with pharmacists to manage patient medication refills and prevent potential medication errors, directly contributing to increased patient treatment adherence.

Affiliations

  • International Association of Medical Assistants (IAMA)
  • Certified Phlebotomy Technician (CPT)
  • American Medical Billing Association (AMBA)
  • State Medical Assistants Association (Massachusetts, 2021)
  • American Medical Informatics Association
  • Certified Clinical Medical Assistant (CCMA)
  • American Marketing Association
  • National Association for Health Professionals (NAHP)
  • Certified Medical Administrative Assistant (CMAA)
  • Emergency Medical Technician (EMT) Volunteer Experience

Certifications

  • Google Certified Professional Cloud Architect
  • Salesforce
  • Certified Healthcare Financial Professional (CHFP) by Healthcare Financial Management Association (HFMA)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Phlebotomy Technician (CPT) by National Healthcareer Association (NHA)
  • Medical Scribe Certification by American Healthcare Documentation Professionals Group (AHDPG)
  • Certified Electronic Health Records Specialist (CEHRS) by National Healthcareer Association (NHA)
  • Certified Healthcare Access Manager (CHAM) by National Association of Healthcare Access Management (NAHAM)
  • Advanced Cardiovascular Life Support (ACLS) Certification by American Heart Association (AHA)
  • Project Management Professional (PMP)

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