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Skills

  • Educational workshops and facilitation
  • Customer service
  • Quality of life guidelines
  • Goal setting
  • Emotional intelligence
  • Method equipment
  • Patient intake and assessment
  • MS Office
  • Disease management standards
  • Multidisciplinary team collaboration

Work Experiences

  • Used Tableau to document patient complaints by listening to patients and their families, recording details, and determining a resolution.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with multidisciplinary teams.
  • Collaborated with 2 case managers across various facilities to standardize best practices for improving advocacy outreach.
  • Achieved reduction over 6 months.
  • Had an excellent attendance record and was always on time for work.
  • Worked with management to develop action plans for patient complaints, resolving 8% of them.
  • Collaborated with 2 case managers.
  • Collaborated with legal teams.

Summaries

  • Addressed the needs of patients with complex health profiles.
  • Currently holding a Illinois driver's license.
  • Advocated for patients in legal disputes.
  • Deep knowledge in healthcare legislative research.
  • Clear understanding of quality assurance and budget management as well as strategic planning training.
  • Achieved a 72% increase in patient satisfaction.
  • Created individualized healthcare solutions.
  • Advocated for underrepresented patient groups.
  • As an experienced Healthcare Advocate, I have successfully managed advocacy initiatives, resolving over 12 patient concerns per month and reducing complaint escalation by 58%.
  • Collaborated with community health organizations.

Accomplishments

  • Developed individualized care plans for high-risk patients, leading to a 22% improvement in patient outcomes over several months.
  • Assisted a multidisciplinary team with the development of a pilot program for improving patient-centered care, with satisfaction up 56% following implementation.
  • Worked directly with caregivers to ensure coherent communication between all parties, improving timely access to care by 64%.
  • Led advocacy initiatives addressing healthcare disparities in underrepresented populations, impacting over 7 families in Austin.
  • Improved compliance with local healthcare regulations by creating an advocacy checklist that increased advocacy documentation accuracy by 74%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Monitored key performance indicators (KPIs) for workflow optimization care improvement, increasing care adherence metrics by 45% points.
  • Partnered with standard offices to educate families on accessibility to government health programs, lowering medical debt rates by 55%.
  • Researched and utilized the most current medical billing practices to resolve 3 billing disputes, leading to higher payment accuracy.
  • Led the development of an advocacy hotline, giving 8-hour support and realizing a 52% increase in patient support resolution rates.

Affiliations

  • Patient-Centered Outcomes Research Institute (PCORI)
  • National Association of Community Health Centers (NACHC)
  • Collaborative Institutional Training Initiative (CITI Program)
  • American Health Care Association (AHCA)
  • Association for Patient Experience (APEX)
  • American Academy of Addiction Psychiatry (AAAP)
  • Council on Accreditation for Peer Recovery Support Services (CAPRSS)
  • National Healthcareer Association (NHA)
  • American Board of Quality Assurance and Utilization Review Physicians (ABQAURP)
  • Freemason

Certifications

  • HIPAA Compliance Certification
  • Certificate in Mental Health Advocacy
  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • Certified Case Manager (CCM)
  • SHRM Certified Professional (SHRM-CP)
  • Project Management Professional (PMP)
  • Certified Patient Advocate (CPA)
  • Accredited Case Manager (ACM)
  • Certified Disability Management Specialist (CDMS)

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