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Skills

  • Interpersonal communication skills
  • Crisis intervention and management
  • Communications
  • Clinical quality program standards
  • MS Office
  • Customer service
  • First Aid/CPR
  • Health and safety protocol adherence
  • Compliance tracking and reporting
  • Emotional intelligence and empathy for client care

Work Experiences

  • Improved my medication knowledge and medical terminology skills through consistent research and continuing education.
  • Helped with general housekeeping tasks like cooking, meal preparation, and grocery shopping.
  • Achieved results in 2022.
  • Conducted internal training sessions on safety.
  • Accomplished this within two years.
  • Assessed and reassigned patients within the software, effectively keeping clinical care plans compliant with shifting government policies.
  • Achieved a reduction of 10 per month.
  • Coordinated daily schedules for a team of 15 home health aides.
  • Assessed and reassigned patients within the software.
  • Kept track of patient care, condition, progress, and problems to report, and I talked to my supervisor or case manager about my findings.

Summaries

  • Adept at fostering strong relationships with standard, driving a 15% increase in client referrals and contributing to business growth.
  • Quickly resolving issues, juggling competing priorities, remaining flexible, and striving to meet or exceed organizational objectives.
  • Emotional, physical, and social support strategies are well-versed.
  • Accomplished in building strong partnerships with local agencies.
  • Dedicated home health care provider with over 11 years of experience visiting patients in their homes and performing a variety of nursing tasks.
  • Committed healthcare professional with 9 years of successful home healthcare experience.
  • Healthcare professional and home companion with a proven track record of providing comprehensive administrative support to clients in business environments.
  • Accomplished in reducing medication errors.
  • Dedicated to educating patients on how to live a healthy lifestyle.
  • Detail-oriented when it comes to keeping personal areas clean and organized in order to support daily living safety.

Accomplishments

  • Created feedback loops between clients, aides, and coordinators, which reduced response times to client concerns by 80%.
  • Assessed and reassigned home care cases for 6 patients, keeping case loads compliant with shifting home health regulations in 2020.
  • Leveraged patient care software to track service delivery metrics, resulting in 71% compliance with state reporting requirements.
  • Implemented electronic medical record balancing, reducing manual input errors by 15% and streamlining operations for field and office staff.
  • Initiated process for biweekly health status reporting for process, enabling quick adjustments to care plans and improving client care satisfaction scores by 35%.
  • Proactively managed absenteeism rates for home care aides, reducing last-minute schedule changes by 77%.
  • Resolved product issue through consumer testing.
  • Led a team of 16 health aides and managed conflict resolution processes, consistently meeting and exceeding service delivery KPIs by 16% month-over-month.
  • Orchestrated multiple care schedules during peak service times, achieving 21% on-time care delivery for high-risk patients.
  • Supported client admissions and discharge processes, ensuring timely transitions into/out of care and enhancing care coordination with healthcare providers.

Affiliations

  • National Care Advisors Association
  • Caregiver Action Network (CAN)
  • Certified Case Manager (CCM) Network
  • National Association for Home Care & Hospice (NAHC)
  • Board of Administration of QuickBooks in 2018
  • Project Management Institute
  • American Marketing Association
  • Society of Women Engineers
  • Toastmasters
  • Society of Human Resource Management (SHRM) – Healthcare Division

Certifications

  • Salesforce
  • Certified Public Accountant
  • Caregiver Mentor Program Certification – Harbor & Co.
  • Certified Manager of Patient Services (CMPS)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Telehealth Certification for Home Health Coordinators – Beacon Labs
  • Google Certified Professional Cloud Architect
  • Certified Electronic Health Records Specialist (CEHRS) from NHA
  • Basic Life Support (BLS) Certification from the American Heart Association

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