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Skills

  • Device Installation
  • Operational improvement
  • Relationship development
  • Proficiency in SAP repair software
  • Customer satisfaction prioritization
  • Advanced circuit board repairs
  • Team management
  • MS Office
  • Data transfer and backup procedures
  • Budgeting and cost-saving innovations

Work Experiences

  • Transported Workday to one year customer locations.
  • Achieved this for three consecutive quarters.
  • Read blueprints and schematics to properly place equipment.
  • Saved $11 by putting in place cost-cutting measures that addressed long-standing issues.
  • Consistently maintained a customer satisfaction rate of 71% or higher.
  • Collaborated with standard customers to determine their needs and deliver system service.
  • Consistently maintained a 64% RMA (Return Materials Authorization) rate by delivering high-quality, first-time-right repairs.
  • Achieved a 37% reduction in device failures.
  • Collaborated with marketing to troubleshoot technical issues.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Achieved a first-pass resolution rate of 37%.
  • Achieved downtime reductions of up to 41% for enterprise clients.
  • Telecommunications technician with 5 years of experience in voice, data, and other systems installation.
  • Decreased mobile device malfunctions by 53%.
  • With little supervision, he is skilled at building relationships with customers and resolving problems.
  • Expert in setting up and troubleshooting equipment.
  • Within Miscellaneous, senior Phone Technician and outstanding performer in quality assurance and budget management.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a satisfaction rate above 46% %.
  • Advanced knowledge in iOS and Android operating systems.

Accomplishments

  • Collaborated with product to implement new testing procedures, which reduced equipment failure rates by 52%.
  • Effectively handled high-volume repair requests, ensuring 26% on-time completion within peak service periods.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Tested and assessed new repair tools, offering evaluations that improved tool usage efficiency by 85%.
  • Provided tech support in Japanese for multi-national clients, increasing communication efficiency and lowering service downtimes.
  • Enhanced record-keeping practices which improved information retrieval time by 62%, supporting seamless warranty assessments.
  • Shadowed senior technicians to gain advanced troubleshooting skills in procedure, resulting in quicker diagnosis and repair times.
  • Collaborated with team of 3 in the development of initiative.
  • Optimized scheduling and resource allocation for high-priority repair projects, increasing throughput by 70%.
  • Led a cross-functional team in resolving recurring repair issues, reducing rework rates by 76% within 18 months.

Affiliations

  • Information Technology and Electronics Association Austin
  • International Brotherhood of Electrical Workers (IBEW) - Communication Technician Chapter
  • Occupational Safety and Health Administration (OSHA) 30-hour Certification
  • Wi-Fi Alliance Member 2019
  • Android Certified Technician Program PMP
  • Society of Broadcast Engineers (SBE)
  • American Marketing Association
  • Rotary International
  • Association of Information Technology Professionals (AITP)
  • American Society of Safety Professionals

Certifications

  • Certified Telecommunications Specialist (CTS)
  • First Aid/CPR Certified
  • Mobile Device Management Certification
  • Certified Mobile Repair Specialist (CMRS)
  • Project Management Professional (PMP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Salesforce
  • Samsung Mobile Certified Technician
  • CompTIA A+ Certification
  • SHRM Senior Certified Professional (SHRM-SCP)

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