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Skills

  • Credit card processing
  • Data entry
  • Bilingual or multilingual proficiency in Japanese
  • Membership application processing
  • Interdepartmental collaboration
  • Report preparation
  • Money handling abilities
  • Data entry accuracy
  • Conflict resolution and mediation
  • Customer feedback system implementation

Work Experiences

  • Double-checked order data on a one year basis to ensure that transactions and shipping dates were correct.
  • Spoke with customers about their concerns about products or services in order to resolve issues and increase sales.
  • Routed incoming calls to the most qualified personnel and departments within the company.
  • Kept up to date on product and service changes.
  • Increased the team's revenue by over $17 in sales.
  • Customer service training processes were implemented and developed by me.
  • Processed 14 invoices and mailed documentation to clients each two years.
  • Kept revenue streams alive by employing strong communication and negotiation skills and, as a last resort, offering refunds to keep customers happy.
  • Recommended, selected, and assisted in locating and obtaining out-of-stock product based on customer requests.
  • Contributed to $3 in annual store sales per three years.

Summaries

  • Worker with a strong understanding of category organization and program product issues.
  • Dedicated to exceeding expectations and leading the team to success.
  • Fluent in French. Personable and professional communicator.
  • Under duress, personable and professional.
  • Hardworking Member Service Attendant with 7 years of telecommuting experience meeting customer needs.
  • Successfully identified and resolved challenges while promoting company products and maintaining loyal, satisfied customers.
  • Member Service Attendant is a multi-talented Member Service Attendant who is consistently rewarded for planning and operational improvements.
  • Facilitate positive experiences by providing excellent customer service and quickly resolving complaints and issues.
  • With extensive experience in the initiative industry, I am a knowledgeable and dedicated customer service professional.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Led a team in resolving 6 customer service tickets per day, achieving a first-response resolution rate of 78%.
  • Contributed to cross-departmental collaborations, enabling quicker responses to member issues and reducing service downtime by 77% hours.
  • Used data analytics tools to track and report on member service trends, enhancing targeted service approaches and increasing satisfaction by 47%.
  • Designed and rolled out a member loyalty program, increasing enrollments by 38% over 2022.
  • Collaborated with cross-functional teams to implement a new membership platform, boosting member engagement by 59%.
  • Initiated process improvements in handling recurring member queries, driving down repeat member complaints by 51%.
  • Trained 13 new employees on service standards, resulting in a 40% increase in overall member satisfaction scores.
  • Collaborated with team of 4 in the development of system.
  • Conducted quality assurance checks across 15 service areas, leading to a 56% drop in service errors.
  • Implemented a new feedback system which improved response time to member inquiries by 69%.

Affiliations

  • Customer Contact Week (CCW) - Advisory Board Delegate
  • Certified Customer Service Professional (CCSP) certification
  • Association for Talent Development (ATD) - Team Training focus
  • Toastmasters
  • Lions Club
  • Association of Information Technology Professionals
  • Keynote Speaker at program Customer Care Associations Summit
  • National Association of Social Workers
  • Rotary International
  • Global Membership and Service Engagement Forum (GMSEF)

Certifications

  • Certified Public Communicator by Northwind
  • Certified Retail Customer Service Representative by metric
  • Active Listening and Conflict Resolution Certification by Brightline
  • Apple Certified Associate (ACA)
  • Customer Service Leadership Micro-Credential by metric
  • Certified Customer Service Professional (CCSP) by metric
  • CompTIA Network+
  • Certified Service Desk Manager (CSDM) by Service Desk Institute (SDI)
  • Cisco Certified Network Associate (CCNA)
  • Certified Professional in Customer Relationship Management (CPCRM)

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