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Skills

  • Campus Tours Logistics Management
  • Cross-department collaboration
  • Baggage assistance
  • Project organization
  • Event planning and coordination
  • Client relationship management
  • Proficient in Spanish
  • First Aid/CPR
  • Communication skills
  • Team management

Work Experiences

  • Created and managed content for social media channels, resulting in a 38% growth in outreach to prospective students.
  • Assisted in the recruitment of over 7 student ambassadors by leading informational sessions and answering candidate questions at events.
  • Achieved recruitment targets.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Awarded in 2020.
  • Achieved 41% growth in outreach to prospective students.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Created content for social media channels.
  • Collaborated with international admissions to provide multilingual tours, increasing global student applications by 80%.

Summaries

  • Senior Student Ambassador with 18 years of successful cross-functional collaboration and vendor management experience.
  • Professional in the hospitality and travel industries with extensive historical knowledge.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Well-versed in marketing and skilled at writing entertaining scripts.
  • Collaborative program development to improve student engagement.
  • Tourism professional with a passion for all things artistic.
  • Optimistic and outgoing individual who enjoys meeting new people.
  • Achieved a 22% increase in event participation.
  • Collaborative leader with experience coordinating campus visits for up to 9 visitors weekly, providing engaging and informative insights.
  • Aimed at prospective students.

Accomplishments

  • Coordinated campus events for prospective honors students, resulting in a spike of 36% in subsequent program applications.
  • Collaborated with logistics to revamp onboarding processes, increasing student satisfaction by 62% in 2018 through enhanced orientation sessions.
  • Handled high volumes of prospective student inquiries, achieving 62% satisfaction rates among prospective students and their families.
  • Developed a streamlined process for handling prospective student inquiries, reducing response times by 65% and improving satisfaction.
  • Worked alongside product to reshape marketing efforts, resulting in 24% more RSVPs for student engagement events.
  • Enhanced student ambassador knowledge through customized training sessions, improving tour presentations and elevating visitor feedback scores.
  • Mentored new student ambassadors, fostering leadership skills and improving group performance as measured by process.
  • Directed a high school outreach program that grew tour participation by 76% over one year, increasing overall admissions interest.
  • Crafted and executed strategies for student ambassador recruitment events, increasing participation by 44% within the past year.
  • Served as a liaison between the Office of Admissions and prospective students, developing relationships and increasing inquiry follow-up rates by 49%.

Affiliations

  • Representative, African Student Association at metric
  • Speaker, category, hosted by Association of International Educators (NAFSA)
  • President, Student Government Association category, 2015
  • Public Relations Student Society of America (PRSSA) – University Chapter
  • Lead Organizer, initiative hosted by standard Admissions Office
  • Organizer, Annual College Recruitment Fair system, Chicago
  • International Council of Nurses
  • Rotary International
  • Toastmasters
  • Chair, Student Engagement Committee, category, 2023

Certifications

  • Project Management Professional (PMP) from Project Management Institute
  • Content Marketing Strategy Certification from Ironclad Systems
  • Certification in Student Affairs and Campus Engagement from Northwind
  • American Marketing Association (AMA) Professional Certified Marketer (PCM)
  • Project Management Professional (PMP)
  • CompTIA Security+
  • Certificate in Cross-Cultural Competency by Lakeside Partners
  • CompTIA A+ Technician
  • Cisco Certified Network Associate (CCNA)
  • Inbound Marketing Certification by HubSpot

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