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Skills

  • Inpatient care
  • Data-driven improvement of care
  • Companionship and emotional support
  • Advanced hospice software management
  • EMR / EHR
  • Adaptability in high-pressure situations
  • Grief counseling techniques
  • Direct patient care
  • Medical records management
  • Comfort care adjustments

Work Experiences

  • Was in charge of overseeing and maintaining the patient rooms, group living areas, and nurse stations.
  • Cleaned and sterilized equipment to reduce the risk of patient infection and cross-contamination.
  • Achieved recognition by maintaining a calm, compassionate demeanor during crisis situations, maintaining protocol compliance across all incidents.
  • Worked with physicians to develop at-home medication guidelines and taught patients and families how to properly administer medications.
  • Did fun activities with patients, such as framework and method, each three years to lift their spirits, improve their overall memory, and provide light entertainment.
  • Alerted superiors and caregivers promptly.
  • Avoided stock depletion.
  • Coordinated with purchasing staff to ensure timely delivery of Workday and other medical supplies, avoiding stock depletion and improving operational flow.
  • Followed all company policies and provided hands-on nursing care to patients under the supervision of an RN.
  • Achieved recognition for maintaining a calm demeanor during crises.

Summaries

  • Accomplished Hospice Assistant known for providing comprehensive care that aligns with individualized palliative strategies, resulting in improved patient outcomes.
  • Strengths in data analysis and cross-functional collaboration backed up by Miscellaneous training.
  • Proven track record of taking the initiative to provide system treatments and utilizing workflow optimization expertise.
  • Certified Nursing Assistant with experience bathing, grooming, and feeding the elderly and disabled.
  • Administered medication accurately.
  • Addressed patients' emotional needs.
  • Aligned care with patient care plans.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved high satisfaction ratings of 77%.
  • Certified Nursing Assistant with 13 years of experience working in a hospital setting.

Accomplishments

  • Utilized CPA methods to enhance patient mobility and prevent pressure ulcers, exceeding hospice care standards.
  • Supported interdisciplinary team efforts by attending weekly team meetings, ensuring cohesive treatment plans for 3 patients.
  • Implemented proactive fall prevention strategies that led to a 41% decrease in patient falls within two years.
  • Spearheaded an initiative to improve multilingual communication tools, resulting in a 67% increase in satisfaction among non-English-speaking patients.
  • Developed and delivered culturally appropriate care plans for diverse patient populations, leading to a significant increase in patient satisfaction.
  • Resolved product issue through consumer testing.
  • Assisted the hospice care team in creating individualized care plans, leading to better patient outcomes and achieving a 52% patient satisfaction rate.
  • Improved medication administration tracking for non-medical staff, ensuring compliance with safety protocols and reducing medication errors by 66%.
  • Provided hygiene care and grooming, enhancing the dignity and self-esteem of patients, resulting in a 26% improvement in patient feedback.
  • Administered non-medical care in compliance with hospice guidelines, contributing to a 56% improvement in patient comfort scores.

Affiliations

  • Freemason
  • Commission on Accreditation of Rehabilitation Facilities (CARF) – Hospice Specialization
  • National Association for Home Care & Hospice (NAHC)
  • Project Management Institute
  • Volunteer at Bereavement Support Group Ironclad Systems
  • Association for Supply Chain Management (APICS)
  • Lions Club
  • Association of Information Technology Professionals
  • Academy of Hospice Physicians and Providers
  • American Society of Safety Professionals

Certifications

  • Medication Technician Certification - Massachusetts (2023)
  • CPR and AED Certification - procedure
  • End-of-Life Spiritual Care Training initiative 2019
  • Certified Wound Care Associate (CWCA) Harbor & Co. 2018
  • First Aid and Emergency Care Certification Summit Group 2016
  • Grief Counseling Certificate Beacon Labs 2016
  • Health Insurance Portability and Accountability Act (HIPAA) Compliance Certification
  • Project Management Professional (PMP)
  • Certified Clinical Medical Assistant (CCMA)
  • Certified Nursing Assistant (CNA)

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