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Skills

  • Conducting intakes
  • Electronic Medical Record (EMR) compliance
  • Tube feedings and medications familiarity
  • Attention to detail in patient records
  • Emotional intelligence in patient handling
  • Data entry
  • EMR / EHR
  • Conflict Resolution with Families
  • Dignity-focused end-of-life caregiving
  • Direct patient care

Work Experiences

  • Assisted with bathing, dressing, and feeding.
  • Used mobility devices and framework equipment to transfer patients from chairs to beds, following all safety procedures to avoid injuries.
  • Promoted good oral and personal hygiene by assisting procedure patients with shaving, bathing, and tooth brushing.
  • Contributed to a 83% reduction in patient falls.
  • Followed all company policies and provided hands-on nursing care to patients under the supervision of an RN.
  • Adjusted palliative treatment protocols.
  • Achieved team-wide certification within several months.
  • Collaborated with nurses and chaplains during weekly briefings to ensure holistic care including spiritual needs, contributing to higher satisfaction scores.
  • Addressed psychological needs during hospice care.
  • Achieved a reduction in paperwork errors across 2020.

Summaries

  • Achieved zero errors across 15 hospice patients.
  • Excellent time management, prioritization, and relationship-building abilities.
  • Assisting with technical nursing treatments, supporting diagnostic procedures, and accurately charting patient records are all skills that she possesses.
  • Bilingual multi-tasker committed to assisting team goals in order to provide high-quality care.
  • Aided a 62% improvement in family satisfaction.
  • Active worker dedicated to assisting Hospice Assistant in providing excellent patient care.
  • Costs were consistently reduced while profits were increased.
  • Accomplished Hospice Assistant.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Addressed patients' emotional needs.

Accomplishments

  • Streamlined communication between care teams and families, decreasing response times for patient condition updates by 74%.
  • Reduced paper document errors by 62% by transitioning to electronic health records while improving compliance with patient data privacy regulations.
  • Assisted the hospice care team in creating individualized care plans, leading to better patient outcomes and achieving a 52% patient satisfaction rate.
  • Developed training materials for new staff members, resulting in a reduction of onboarding time by 81% and increased staff competency.
  • Successfully implemented Adobe Creative Suite to organize patient documentation, leading to faster patient information retrieval by 83%.
  • Managed scheduling and care coordination for 13 hospice aides, ensuring smooth coverage across a 24-hour care environment.
  • Reduced family complaints related to hospice services by 68% through improved communication and conflict resolution.
  • Maintained compliance with hospice and Medicare regulations, ensuring that 14 annual audits received zero compliance penalties.
  • Utilized CPA methods to enhance patient mobility and prevent pressure ulcers, exceeding hospice care standards.
  • Promoted emotional health by organizing recreational activities tailored to hospice patients, improving morale and engagement with families.

Affiliations

  • Center to Advance Palliative Care (CAPC)
  • American Nurses Association (ANA) – Hospice and Palliative SIG
  • Association for Computing Machinery
  • Federation of State Boards for Nursing Aides – Hospice Care Specialization
  • Sigma Phi Omega Honor Society (For Gerontology students)
  • Palliative Care Leadership Center (PCLC)
  • International End of Life Doula Association (INELDA)
  • Association for Supply Chain Management (APICS)
  • American Marketing Association
  • American Psychological Association (APA) – Death, Dying, and Bereavement Interest Group

Certifications

  • Certified Geriatric Nursing Assistant (GNA)
  • Certified Care Manager (NACCM)
  • Certified Wound Care Associate (CWCA) Harbor & Co. 2018
  • End-of-Life Spiritual Care Training initiative 2019
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Alzheimer's Disease and Dementia Care Certification - Cedar Works, 2019
  • Certified Activity Director (National Certification Council for Activity Professionals)
  • First Aid/CPR Certified
  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP)

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