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Skills

  • Inventory management and auditing
  • First Aid/CPR
  • Microsoft applications proficiency
  • Project organization
  • Team building
  • Regulatory compliance
  • MS Office
  • Cash discrepancy reduction techniques
  • Communication with suppliers
  • Sales Performance Analysis

Work Experiences

  • Assumed the role of Acting Store Manager during leadership absences, managing a team of 10 associates and maintaining daily operations seamlessly.
  • Addressed customer inquiries.
  • Awarded Employee of the Year for on-time deliveries.
  • Was in charge of issuing receipts and processing refunds, credits, and exchanges.
  • Kept the metric and framework areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Was in charge of in-store promotional signage and displays, as well as restocking merchandise from returns or dressing rooms.
  • Assumed leadership during off-hours, individually managing the store and ensuring all security measures were followed daily.
  • Achieved 56% higher sales figures than forecast.
  • Awarded Outstanding Service Award for maintaining the highest record of on-time deliveries and order accuracy out of a team of 3 associates in 2018.
  • Analyzed sales trends and made suggestions for product orders, which increased the sale of Workday by 84% over a 18-month period.

Summaries

  • Retail professional with exceptional sales skills, a service-oriented personality, and an analytical approach to resolving customer issues.
  • Accomplished results in just 15 weeks.
  • Clear understanding of data analysis and workflow optimization as well as process improvement training.
  • Achieved a 83% boost in inventory accuracy.
  • Accomplished this over a 11-month period.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adept at analyzing sales patterns to provide data-driven order suggestions, resulting in a 22% increase in Jira sales over a 2-month period.
  • Boosted overall productivity.
  • Awards and recognition for exceptional upselling abilities.
  • Aligned with projected customer demands.

Accomplishments

  • Managed vendor relationships for timely stock replenishment, leading to a 76% increase in product availability and customer satisfaction.
  • Developed an interactive employee training module for using the store’s POS system, speeding up employee onboarding time by 16 weeks.
  • Partnered with the management team to redesign the store layout, resulting in a 44% increase in customer traffic flow and sales conversions.
  • Executed personalized upselling techniques by promoting featured, high-margin products to recurrent shoppers, increasing average ticket size by $14.
  • Reduced return rates by 82% through meticulous product knowledge and personalized customer assistance.
  • Negotiated exclusive deals with suppliers during seasonal sales, achieving a 31% discount advantage over competitors.
  • Successfully managed cash flow of $17 in daily sales, significantly reducing cash handling errors by 52% through diligent controls.
  • Awarded CPA for outstanding customer service, recognized for consistently exceeding customer service KPIs and resolving complaints efficiently.
  • Collaborated with suppliers to renegotiate pricing, achieving a 41% reduction in procurement costs, benefiting the entire store by improving margin.
  • Trained sales associates in effective product knowledge and customer engagement strategies, resulting in 68% sales improvement across the team.

Affiliations

  • Project Management Institute (PMI)
  • National Association of Convenience Stores (NACS)
  • International Association for Contract and Commercial Management (IACCM)
  • The Association of Marine Electronics Companies (AMEC)
  • Inventory Control Certification Program (ICCP)
  • Certified Customer Service Professional (CCSP)
  • American Medical Informatics Association
  • American Marketing Association
  • National Association of Small Ship Store Operators (NASSO)
  • Professional Retail Store Maintenance Association (PRSM)

Certifications

  • Apple Certified Associate (ACA)
  • Customer Service Excellence Certification Beacon Labs
  • Certificate in Inventory Accuracy and Optimization
  • CompTIA Network+
  • ServSafe
  • Google Certified Professional Cloud Architect
  • Salesforce
  • Certified Pricing Analyst (CPA)
  • Cash Handling and reconciliation certification
  • Certified Public Accountant

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