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Skills

  • Blended learning program management
  • Budgets
  • Employee relations
  • Contract negotiation
  • Conflict resolution and mediation training
  • Employee satisfaction and feedback analysis
  • Process improvement
  • Pre-Employment Screening
  • First Aid/CPR
  • Highly proficient in performance management systems (SAP)

Work Experiences

  • Analyzed performance metrics.
  • Instructed employees on how to use HR software, with a focus on the metric, system, and method features.
  • Served as a staff advocate, encouraging and assisting metric in identifying and resolving conflicts.
  • Boosted engagement rates by 67%.
  • Assessed employee skill gaps.
  • Upgraded a legacy HRIS system to new technology to minimize business impact.
  • Achieved successful training transition in 2016.
  • Achieved certification for 8 employees.
  • Planned, monitored, and appraised employee work results by training managers to coach and discipline employees.
  • Collaborated with cross-functional teams to identify and address training needs, improving overall workforce competency.

Summaries

  • Strong financial acumen with a track record of developing and sticking to budgets.
  • Adept at incorporating employee feedback to tailor ongoing development programs that improved employee satisfaction scores by 31%.
  • Achieved 28% compliance across 4 employees.
  • Supporting recruitment efforts with a focus on attracting and retaining talented employees.
  • Analyzed workforce competency gaps and addressed them through targeted training interventions, leading to a 56% uptick in operational performance.
  • Dedicated to learning, growing, and succeeding in Human Resources.
  • Achieved Six Sigma certification for 7 employees.
  • Collaborated with external partners.
  • Human Resources Training Coordinator with 17 years of successful team leadership and client relations experience.
  • Conducted surveys and focus groups.

Accomplishments

  • Streamlined performance management processes using Tableau, improving employee appraisal accuracy by 7 points.
  • Increased employee participation in mandatory training sessions by 47% via effective internal communication strategies.
  • Led the development and deployment of an e-learning program using QuickBooks, reducing onboarding time by 15%.
  • Enhanced corporate learning strategies by incorporating real-time feedback loops, leading to a 58% increase in post-training engagement.
  • Developed remote onboarding programs, successfully training 16 employees and cutting onboarding time by 64%.
  • Created a learning curriculum focused on diversity and inclusion, increasing organizational awareness by 18% over several months.
  • Collaborated with department heads to create training programs, increasing employee skill proficiency by 43%, measured over 6 months.
  • Leveraged HubSpot to efficiently track training outcomes, reducing administrative workload by 85%.
  • Implemented a continuous development program that led to a 72% increase in employee satisfaction scores over 18 months.
  • Developed and executed an annual HR training plan that resulted in 69% improvement in overall employee engagement.

Affiliations

  • National Human Resources Association (NHRA)
  • Association for Computing Machinery
  • International Coach Federation (ICF)
  • International Association for Human Resources Information Management (IHRIM)
  • Corporate eLearning Consortium
  • Academy of Human Resource Development (AHRD)
  • Association of Information Technology Professionals
  • Mentorship & Leadership Development Alliance
  • Educational Testing Service (ETS)
  • Global Training & Development Alliance

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Certified Professional (SHRM-CP) - Vantage
  • Certificate in Human Resources Management - Vantage
  • Project Management Professional (PMP)
  • Six Sigma Black Belt for HR Professionals - Northwind
  • Certified eLearning Specialist - ServiceNow
  • Certificate in Online Learning and Development - Lakeside Partners
  • Certified Instructional Designer/Developer (CID/D) - Lakeside Partners
  • ServSafe
  • Google Certified Professional Cloud Architect

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