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Skills

  • Invoice generation
  • Computer maintenance
  • Hardware Configuration
  • Inventory management
  • Application installations
  • Capacity planning
  • Disaster Recovery Planning
  • Service desk support
  • Administrative support
  • Process improvement

Work Experiences

  • Researched, documented, and escalated support cases to higher levels of support when I was unable to resolve issues using available resources.
  • Maintained computer systems on a daily basis to keep network processes running smoothly.
  • Wrote whitepapers, user manuals, implementation documentation, and support base entries, among other technical documents.
  • Collaborated with logistics to upgrade network infrastructure.
  • Achieved end-to-end system optimization.
  • Automated recurring technical tasks using HubSpot.
  • Used Power BI, Adobe Creative Suite, and Workday to implement system security and data assurance software.
  • Achieved a 41% reduction in manual errors.
  • Used initiative and method techniques to perform routine server and system maintenance, ensuring that networks remained fully operational during peak periods.
  • Collaborated with the DevOps team.

Summaries

  • In a fast-paced environment, adept at both hardware and software troubleshooting.
  • Technical Operations Specialist is a hardworking and dependable Technical Operations Specialist who excels at cross-functional collaboration and data analysis.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Strong technical skills and experience in project management.
  • Technical Operations Specialist with budget management and team leadership abilities.
  • Looking forward to taking on a new challenge with a successful team.
  • Standard, procedure, and method are all available.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Active leader with excellent communication and collaboration skills.

Accomplishments

  • Led technical troubleshooting sessions that minimized key system outages by 33% over category.
  • Directed end-to-end vendor management, reducing annual support costs by $9 through strategic contract negotiations.
  • Managed the delivery of high-priority technical projects on time and within a budget, saving an estimated $13 in project costs.
  • Spearheaded operational strategy sessions, significantly improving incident predictability by developing Jira-based models.
  • Developed custom reporting tools that reduced the timeframe for incident reporting by 69% within 10 months.
  • Analyzed disaster recovery trends, re-engineering processes and diminishing downtime risk by 77%. Resulted in executive recognition.
  • Coordinated the rollout of system updates to 6 employees globally, reducing incident volumes by 74% after implementation.
  • Optimized the performance of mission-critical hardware, resulting in a cost-saving of $2 for hardware refresh cycles.
  • Designed an incident management dashboard that increased incident visibility and reduced mean time to resolution (MTTR) by 84% minutes.
  • Collaborated with the security team to identify and mitigate system vulnerabilities, lowering the security threat level by 51%.

Affiliations

  • Member, Technology Association of program 2024
  • Member, Institute of Electrical and Electronics Engineers (IEEE) 2020
  • Certificate Holder, Microsoft Azure Fundamentals 2017
  • Associate Member, Cloud Native Computing Foundation (CNCF) 2016
  • Active Member, Network and Systems Professionals Association (NaSPA) 2017
  • Certified Professional, Oracle Autonomous Database Cloud 2016
  • Certified Database Administrator, Microsoft SQL Server 2015
  • Participant, VMware Virtualization and Cloud Training Program 2021
  • Attendee, CI/CD Workshop on Automation and Operational Workflow Portland 2023
  • Panelist, Technical Operations Roundtable Discussion, Chicago 2024

Certifications

  • Cisco Certified Network Associate (CCNA)
  • SAP Certified Application Associate
  • CompTIA Network+ Certification
  • Microsoft Certified: DevOps Engineer Expert
  • ServiceNow Certified Implementation Specialist
  • Six Sigma Black Belt Certification
  • Project Management Professional (PMP)
  • First Aid/CPR
  • Certified Public Accountant (CPA)
  • Microsoft Certified: Azure Administrator Associate

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