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Skills

  • MS Office
  • Organization
  • Communications
  • Problem resolution
  • Business operations
  • Environmental cleaning product usage
  • Cleaning tool maintenance
  • Operational improvement
  • Error reduction in cleaning processes
  • Customer service

Work Experiences

  • Kept an eye on the linen cart to make sure it was tidy and well-organized.
  • Coordinated with event managers to ensure adequate restroom supplies during large conventions, minimizing guest complaints.
  • Cleaned restrooms in accordance with metric standards.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Boosted team morale.
  • Adapted cleaning routines during procedure for increased visitor volume, maintaining high levels of cleanliness and service.
  • Assisted in organizing and executing a restroom remodeling project with compliance, achieving completion ahead of schedule.
  • Answered 6 calls per the past year to help customers with their questions and concerns.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Vacuumed, dusted, and maintained common areas such as hallways and elevator waiting areas.

Summaries

  • Clear understanding of process improvement and team leadership as well as performance reporting training.
  • Cleanliness and a job well done are important to me.
  • Achieved 36% positive feedback for cleanliness.
  • Children-friendly Restroom Attendant with a special focus on safety and cleanliness during family-centric events, resulting in 69% improvement in feedback.
  • Within Miscellaneous, senior Restroom Attendant and outstanding performer in process improvement and team leadership.
  • Consistently anticipates guest needs and strives to maintain high standards.
  • Individual with over 10 years of experience providing efficient housekeeping services to hotel guests throughout Boston.
  • Achieved 27% positive feedback on restroom cleanliness.
  • Awarded for excellent user satisfaction ratings, maintaining restrooms so efficiently that guest feedback improved by 24%.
  • Completed updates ahead of schedule.

Accomplishments

  • Used Tableau to log restroom inspection data, helping minimize discrepancies in cleanliness records by 85%.
  • Responded to guest complaints about restroom cleanliness with a 6 months resolution time, earning positive feedback from patrons and management.
  • Documented and resolved metric which led to category.
  • Collaborated closely with maintenance staff to ensure that plumbing, hand dryers, and other restroom fixtures were properly serviced at all times.
  • Collaborated with team of 18 in the development of program.
  • Achieved recognition for consistently high restroom cleanliness scores during regular procedure audits at Chicago.
  • Conducted regular restroom condition checks and reported repair needs to maintenance to prevent interruptions in guest service.
  • Tracked restroom cleanliness metrics via specialized software, optimizing cleaning-frequencies based on usage patterns.
  • Recognized by supervisors for achieving high levels of cleanliness in public restrooms, resulting in a 18 months-long streak of meeting inspection criteria with zero rejections.
  • Collaborated with janitorial teams to ensure daily restrooms checks were completed according to company SOPs, reducing customer complaints by 35% over one year.

Affiliations

  • Freemason
  • City Event and Sanitary Crew Portland
  • Toastmasters
  • Environmental Protection Agency (EPA) Safe Waste Disposal Workshops
  • Lions Club
  • Society of Women Engineers
  • Certified Restroom Hygiene Technician CPA
  • Local Events Coordination for Large-Scale Restroom Services Team
  • Jaycees
  • Restroom Maintenance and Supply Specialist Certification

Certifications

  • Certified Healthcare Environmental Services Technician - procedure - 2015
  • Microsoft Certified Systems Engineer (MCSE)
  • Salesforce
  • Entry-Level Facilities Management Certification - initiative - 2017
  • Public Restroom Maintenance Certification - Beacon Labs - 2016
  • Infection Control and Prevention Specialist Certification - process - 2018
  • Apple Certified Associate (ACA)
  • Certified Eco-Friendly Cleaning Operator - standard - 2018
  • CPR and First Aid Certified - Harbor & Co., 2024
  • CompTIA Security+

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