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Skills

  • Manual & automated testing
  • Continuous integration and delivery
  • Team management
  • Automation Framework Design
  • CI/CD pipeline integration
  • Documentation skills
  • MS Office
  • Time management and prioritization
  • Regression suite management
  • Data-Driven Testing Techniques

Work Experiences

  • Achieved Outstanding Service Award for improving test coverage using Salesforce, increasing test effectiveness by 57%.
  • Aligned testing with real user needs.
  • Created comprehensive bug reports.
  • Achieved 45% faster resolution rates.
  • Applied thorough root cause analysis.
  • Coordinated a usability testing initiative.
  • Achieved a 80% reduction in post-launch issues.
  • Worked effectively with method and procedure departments on software defects and standard issues, collaborating closely to develop innovative solutions.
  • Collaborated with system administrators.
  • Collaborated closely with QA engineers.

Summaries

  • Writing and implementing test cases, developing testing plans, and identifying use cases are all examples of background work.
  • Achieved a 17% reduction of defects.
  • Adaptable problem-solver specializing in test data management.
  • Achieved Outstanding Service Award of excellence.
  • Costs were consistently reduced while profits were increased.
  • Award-winning Technical Test Coordinator.
  • Achieved results through precise execution.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 67% decrease in manual testing efforts.
  • Achieved 69% system uptime.

Accomplishments

  • Orchestrated test data generation automation using Asana, improving throughput for test case execution by 78%.
  • Authored test automation frameworks for HubSpot, improving test coverage by 22% while reducing manual testing overhead.
  • Expanded CI pipeline integration with automated testing to ensure faster test cycles and reduce manual errors by 83%, increasing overall project efficiency.
  • Ensured system performance validation of ServiceNow by running stress tests, leading to a 27% reduction in downtime post-deployment.
  • Planned and executed disaster recovery testing for system, significantly reducing downtime during 2019 upgrade.
  • Redesigned regression test cases that identified critical bugs 26% faster, enabling quicker resolution and minimizing delays during product launch.
  • Optimized automated regression test suites, cutting manual testing efforts by 43% year-over-year.
  • Piloted implementation of framework, leading to a 37% overall testing process improvement and clearer client reporting.
  • Successfully converted 50% of manual test cases into automated tests using HubSpot, reducing functional defects downstream in the pipeline.
  • Pioneered knowledge-sharing sessions for Jira, cutting onboarding time for new team members by 29% and increasing overall team productivity.

Affiliations

  • Society for Software Quality
  • Performance Engineering Steering Committee
  • International Association of Administrative Professionals
  • Certified ScrumMaster (CSM) by Scrum Alliance
  • Project Management Institute
  • Testing and Quality Assurance Competency Group
  • Certified Agile Tester (CAT) by iSQI
  • American Marketing Association
  • Rotary International
  • Technical Test Leadership Certification from framework

Certifications

  • Certified ScrumMaster (CSM) by Scrum Alliance
  • ISTQB Certified Mobile Application Testing Specialist
  • Test Automation Engineer Certification by Northwind
  • CompTIA Network+
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Certified: Azure Fundamentals
  • Microsoft Certified: Azure DevOps Engineer Expert
  • Certified Software Automation Tester (CSAT) by Northwind
  • Certified Performance Testing Specialist by Northwind
  • Continuous Delivery & DevOps Foundation Certification by DevOps Institute

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