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Skills

  • Behavioral intervention and de-escalation
  • Workshop coordination
  • Group therapy facilitation for dual diagnosis
  • Regulatory compliance
  • Process improvement
  • Communications
  • Project implementation
  • Employee training
  • Coordination of client transportation schedules
  • Holistic assessment of client needs

Work Experiences

  • Assessed triggers for challenging behaviors.
  • Awarded ITIL, recognizing excellent client outcomes in social integration and independent living strategies.
  • Achieved 25% compliance with standards.
  • Served as a liaison between executives and entry-level employees, facilitating smooth communication and ensuring that metric was achieved.
  • Contributed to mobility improvements for 18% of the group.
  • Assisted clients during challenging transitions.
  • Assessed and identified triggers for challenging behaviors, working collaboratively with mental health professionals to reduce such behaviors by 80%.
  • Achieved recognition for 'Best Practice in Client Safety'.
  • Advocated for clients during care reviews.
  • Advocated for clients during care reviews with healthcare professionals, ensuring their voices were represented in decisions about their care at Austin.

Summaries

  • Looking to apply 5 years of experience in Mental Health to a dynamic role with Summit Group.
  • Within Mental Health, senior Developmental Services Worker and outstanding performer in vendor management and risk assessment.
  • Achieved a 18% improvement in adaptation.
  • Achieved a 64% improvement in client performance.
  • Achieved a 74% success rate.
  • Achieved a 59% reduction in behavior-related incidents.
  • Advocated for accessibility accommodations.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Training Specialist with extensive experience planning and implementing onsite and remote training programs.

Accomplishments

  • Resolved product issue through consumer testing.
  • Trained and mentored 15 new staff members on behavioral intervention techniques, reducing incident reports by 30% in 2024.
  • Decreased the frequency of hospital visits for clients with complex needs by 34% through comprehensive care management.
  • Conducted family education sessions, resulting in a 78% increase in family participation in treatment plans.
  • Collaborated with external service providers to ensure seamless transitions between programs, increasing client retention rates by 54% over 8 months.
  • Managed a caseload of 2 clients, consistently meeting or exceeding service delivery benchmarks by 43%.
  • Created and maintained client progress reports, contributing to compliance with standard and improving service delivery.
  • Introduced a peer mentorship program that facilitated skill-sharing between clients and increased social interaction by 26% over 12 months.
  • Provided cultural competency training for staff, resulting in 46% increase in client satisfaction in a diverse client base.
  • Assisted in the design of inclusive community programs, increasing client participation by 26% in one year.

Affiliations

  • National Center on Disability and Journalism (NCDJ)
  • Association for Persons with Severe Handicaps (TASH)
  • Association of Information Technology Professionals
  • Chronic Illness and Disability Policy Study Group
  • International Council of Nurses
  • Inclusive Education Canada
  • Collaborative Support Programs of Denver
  • Ontario Association on Developmental Disabilities (OADD)
  • Freemason
  • Healthcare Advocacy Network Portland

Certifications

  • PSW–Developmental Services Certificate
  • SafeTalk Suicide Awareness Training
  • Certified Developmental Services Worker (CDSW)
  • Certified in Understanding Fetal Alcohol Spectrum Disorder (FASD)
  • Basic Life Support (BLS) Certification
  • Certified Public Accountant
  • Nonviolent Crisis Intervention (CPI) Certified
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Emergency Preparedness for Direct Support Professionals
  • Cisco Certified Network Associate (CCNA)

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