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Skills

  • Developing daily living skills
  • Crisis intervention management
  • Client-centered approaches
  • Online training experience
  • Budgets
  • Family outreach and engagement
  • Coordinating healthcare appointments
  • Behavioral intervention and de-escalation
  • Customer service
  • Training material development

Work Experiences

  • Assessed and identified triggers for challenging behaviors, working collaboratively with mental health professionals to reduce such behaviors by 80%.
  • Contributed to a 38% reduction in behavioral challenges.
  • Consistently assisted companies in achieving category by advising executives on best practices for employee growth and productivity goals.
  • Assisted non-verbal clients with alternative communication tools.
  • Examined the company's training methods and made changes to address issues, improve efficiency, and achieve training objectives, resulting in framework.
  • Advocated for clients during care reviews with healthcare professionals, ensuring their voices were represented in decisions about their care at Austin.
  • Achieved measurable improvements in client mood.
  • Administered medications to clients per CPA standard guidelines, ensuring 57% compliance with medication schedules.
  • Advocated for clients during care reviews.
  • Awarded ITIL.

Summaries

  • With effective training programs, we aim to maximize employee performance, team productivity, and quality assurance.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Working with managers to hone in on specific requirements is second nature to me.
  • Looking to apply 5 years of experience in Mental Health to a dynamic role with Summit Group.
  • Training Specialist with extensive experience planning and implementing onsite and remote training programs.
  • Strengths in team leadership and budget management backed up by Mental Health training.
  • Proven leader capable of making difficult decisions and guiding businesses to long-term success.
  • Recognized on a regular basis for outstanding performance and contributions to the Mental Health industry's success.
  • Boosted family involvement by 53%.
  • With a charismatic style and insightful approach, I am an authoritative and clear communicator.

Accomplishments

  • Collaborated with interdisciplinary teams to ensure comprehensive care, improving outcomes for 12% of clients.
  • Trained and mentored 15 new staff members on behavioral intervention techniques, reducing incident reports by 30% in 2024.
  • Documented and resolved metric which led to system.
  • Developed transitional plans for clients moving from assisted living to independent environments, reducing dependency on support staff by 85% in 5 months.
  • Restructured daily client schedules to emphasize individualized goals, leading to 28% improvement in client engagement and progress.
  • Utilized adaptive learning technologies to enhance cognitive skills of clients with intellectual disabilities, showing measurable improvement in performance reporting within 15 months.
  • Facilitated vocational training programs that resulted in 84% of clients securing meaningful employment at Summit Group.
  • Decreased the frequency of hospital visits for clients with complex needs by 34% through comprehensive care management.
  • Managed a caseload of 2 clients, consistently meeting or exceeding service delivery benchmarks by 43%.
  • Led recreational therapy sessions, which improved social and motor skills for 37% of clients in QuickBooks.

Affiliations

  • International Association for Child and Adolescent Psychiatry and Allied Professions (IACAPAP)
  • Association of Professional Behavior Analysts (APBA)
  • People First National Self-Advocacy Organization
  • Special Needs Alliance (SNA)
  • Toastmasters
  • American Association on Intellectual and Developmental Disabilities (AAIDD)
  • Rotary International
  • Team Advocacy Americas
  • Association of Information Technology Professionals
  • Inclusive Education Canada

Certifications

  • Fundamentals of Caregiving Certification
  • Certified Disability Management Professional (CDMP)
  • Nonviolent Crisis Intervention (CPI) Certified
  • Cognitive Behavioral Therapy (CBT) Techniques for Developmental Disabilities
  • Conflict Resolution Specialist Certification
  • Certified Direct Support Professional (DSP)
  • SHRM Certified Professional (SHRM-CP)
  • Registered Behavior Technician (RBT)
  • Salesforce
  • Professional Crisis Management (PCM) Certification

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