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Skills

VIP Client Engagement
Time management
Staff training and development
Conflict resolution and mediation
Revenue generation strategies
Teamwork and collaboration
Concierge service management
Customer relationship management (CRM)
Local Tourism Knowledge
Event Coordination

Work Experiences

Summaries

Accomplishments

Affiliations

HOTREC European Hospitality Industry Association
National Restaurant Association (NRA)
Professional Association of Innkeepers International (PAII)
Customer Experience Professionals Association (CXPA)
Meeting Planners International (MPI)
Association for Talent Development (ATD) focused on Hospitality Training
Certified Guest Service Professional (CGSP) via the American Hotel & Lodging Educational Institute
Professional Convention Management Association (PCMA)
Global Workplace Wellness Summit (GWWS) for Hospitality Professionals
Hospitality Sales and Marketing Association International (HSMAI)

Certifications

Event Management and Design Certification by Universal Class
Certified Revenue Management Executive (CRME) by Hospitality Sales and Marketing Association International (HSMAI)
Hospitality and Tourism Management Certificate by Florida Atlantic University
Certified Meeting Professional (CMP) by Events Industry Council (EIC)
Meetings and Events Management Certificate by MPI Academy
Advanced Hospitality and Tourism Marketing Certificate by [University Name]
Certified Destination Specialist Program by Destinations International
Revenue Management Certificate by Cornell University
International Tour Management Institute (ITMI) Tour Director Certification
Certified Professional in Catering and Events (CPCE) by the National Association for Catering and Events (NACE)