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Skills

  • Ability to investigate leads
  • First Aid/CPR
  • Background Checks
  • Supervision
  • Conflict resolution skills
  • Relationship development
  • FDCPA knowledge
  • Communications
  • Cash flow optimization
  • Recovery operation support

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Was on the job for up to 4 hours at a time.
  • Negotiated with customers to help them set up payment plans that met both parties' needs.
  • Achieved 54% recovery.
  • Answered the phone in both routine and emergency situations.
  • Avoided crimes by reporting any unusual, unauthorized, or illegal activity on the premises right away.
  • Made sure that all of the equipment and facilities were in good working order so that launch and recovery operations could run smoothly.
  • Kept an eye on alarm systems to see if there were any unauthorized entries into restricted areas.
  • Was in charge of monitoring the security camera system 24 hours a day, 7 days a week to ensure the safety of people and property.
  • Saved $8 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Compiling information for investigations and documenting evidence is something she excels at.
  • Motivated Recovery Agent with experience managing large-scale projects, including budgeting and administration.
  • Within Law Enforcement and Security, senior Recovery Agent and outstanding performer in budget management and quality assurance.
  • Costs were consistently reduced while profits were increased.
  • Working in a call center environment for over 18 years.
  • As a Recovery Agent in Raleigh or the surrounding area, I'm a communicative Recovery Agent looking to expand my skills and take on new responsibilities.
  • Negotiable Recovery Agent with exceptional communication and listening skills.
  • Trained in the routine and complex maintenance and repair requirements of initiative and method equipment.
  • Maintain equipment and associated gear in a well-organized manner.
  • Offers 18 years of experience as a police officer.

Accomplishments

  • Exhibited results-oriented communication techniques that resulted in recovering 59% more from hard-to-reach clients over two years.
  • Awarded by management with 4 official commendations for personal achievement and contributions to the team.
  • Guided
  • Documented
  • Analyzed delinquency trends in Law Enforcement and Security and developed proactive strategies that improved recovery rates by 49% over 18 months.
  • Ensured
  • Increased
  • Initiated
  • Contributed to a 53% increase in resolved accounts through a focus on customer relationship management (CRM) improvements.
  • Achieved monthly recovery targets consistently by maintaining high-quality customer experience throughout the recovery process.

Affiliations

  • Credit Management Association (CMA)
  • Toastmasters
  • Association of Information Technology Professionals
  • International Association of Administrative Professionals
  • Credit Research Foundation (CRF)
  • National Association of Social Workers
  • American Association of Commercial Finance Professionals
  • Turnaround Management Association (TMA)
  • Consumer Data Industry Association (CDIA)
  • Compliance Professionals Forum (CPF)

Certifications

  • Diploma in Debt Collection Management Vantage
  • Cisco Certified Network Associate (CCNA)
  • Certified Asset Recovery Specialist (CARS)
  • Certified Recovery Credit Officer Harbor & Co.
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Advanced Recovery and Restructuring Certificate 2016
  • Certified Collection Agent 2015
  • Certified Fraud Examiner (CFE)
  • Financial Risk Manager (FRM)
  • Certification in Recoveries and Restructuring Practices Atlanta

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