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Skills

  • Hydraulic system troubleshooting
  • Professional telephone etiquette
  • Microsoft Excel proficiency
  • Flight operations knowledge
  • Time management and prioritization
  • Cross-functional team collaboration
  • Relationship development
  • Problem resolution
  • Team management
  • FDCPA knowledge

Work Experiences

  • Accomplished record-breaking results in Austin.
  • Achieved a 75% settlement rate.
  • Was in charge of patrolling a commercial property and its parking garage.
  • Collaborated with procedure customers to determine their needs and deliver method service.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Set up and adjusted visual aids to assist pilots in landing safely.
  • Used X-ray machines, metal detectors, and Garrett wands to inspect all luggage.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Answered the phone in both routine and emergency situations.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Over 11% of deficiency collections were successfully resolved in 2024.
  • Customer-focused Sales Representative with 16 years of experience solving problems for clients.
  • Persistent Collection Agent dedicated to providing excellent customer service and preventing impending loss through collection campaign negotiation and enforcement.
  • With a strong command of applicable laws, codes, and regulations, adept at researching, analyzing, and investigating.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Design and development of successful framework embedded software applications in the past.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Motivated Recovery Agent with experience managing large-scale projects, including budgeting and administration.
  • Top-producing salesperson and industry expert in Law Enforcement and Security.

Accomplishments

  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Identified
  • Guided
  • Proposed
  • Prepared
  • Collaborated with team of 5 in the development of metric.
  • Integrated
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Developed
  • Advised

Affiliations

  • American Association of Commercial Finance Professionals
  • Society of Human Resource Management
  • Project Management Institute
  • American Medical Informatics Association
  • Rotary International
  • National Association of Professional Debt Arbitrators (NAPDA)
  • National Consumer Reporting Association (NCRA)
  • Certified Credit and Collection Compliance Professional (CCCP) – Certification Organization
  • Institute of Financial Operations & Leadership (IFOL) – Certification
  • Association of Finance and Insurance Professionals (AFIP)

Certifications

  • Google Certified Professional Cloud Architect
  • CompTIA Security+
  • Certified Public Accountant
  • Mortgage Default Servicing Certification Chicago
  • Certified Credit and Risk Analyst (CCRA) - 2015
  • Certified Debt Negotiator Meridian
  • Financial Risk Manager (FRM)
  • Certified International Credit Professional (CICP)
  • Certified Anti-Money Laundering Specialist (CAMS)
  • Certification in Recoveries and Restructuring Practices Atlanta

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