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Skills

  • Machine calibration
  • Project organization
  • Relationship development
  • Schematics and blueprints
  • Linux/Unix system administration
  • Customer service
  • Forklift operation
  • Collaboration with development teams
  • Critical issue escalation management
  • MS Office

Work Experiences

  • Assisted machine operators with the setup and operation of production equipment, which resulted in more efficient runs.
  • Conducted root cause analysis.
  • Cut issue detection time by 19%.
  • Achieved Top Performer for consistency of high-quality resolutions.
  • Achieved zero customer impact.
  • Collaborated with stakeholders to develop improved incident management processes, leading to faster resolution of priority incidents.
  • Contributed to faster diagnostics.
  • Deployed a load-balancing solution that improved server reliability and balanced traffic during peak hours, decreasing response failures by 32%.
  • Collaborated with cross-functional teams to ensure smooth deployment of Power BI, resulting in fewer than 15 post-release issues.
  • Preventive maintenance was performed to maintain optimal productivity and extend the life of equipment by 16 years.

Summaries

  • Achieved a 76% reduction in system escalations.
  • Achieved Innovation Award recognition for training excellence.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Advocated for continuous improvement.
  • Achieved weekly time savings of 15 hours.
  • Achieved significant operational efficiency improvements.
  • At all times, I'm focused on being productive and safe.
  • Adaptive Production Support Engineer focused on scalability.
  • Advanced expertise in optimizing system health monitoring and pre-production testing to ensure fewer than 5 post-release issues, while continuously driving collaboration across engineering and operations teams.
  • Reviewing work instructions and following guidelines is second nature to me.

Accomplishments

  • Automated routine maintenance tasks utilizing Tableau, saving 6 hours monthly in manual intervention.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Deployed major hardware upgrades, resulting in a 54% performance improvement for priority production systems.
  • Standardized a logging format for all production systems, resulting in faster issue identification and root cause analysis.
  • Defined and tracked key performance metrics, enabling better decision-making which contributed to a 63% reduction in service-level breaches.
  • Actively participated in disaster recovery simulations, ensuring all systems met recovery expectations within several months.
  • Maintained a 75% customer satisfaction score while handling 15 critical production support cases annually.
  • Collaborated with team of 15 in the development of method.
  • Resolved product issue through consumer testing.
  • Automated system health checks using ServiceNow, reducing manual intervention by 78% and improving incident discovery.

Affiliations

  • Society of Women Engineers
  • Python Software Foundation
  • Freemason
  • Association of Support Professionals (ASP)
  • SRE (Site Reliability Engineering) Meetup Group Chicago
  • National Information Technology and Systems Security Membership
  • Certified Information Systems Security Professional (CISSP) Local Chapter
  • Google Cloud Developer Community Groups Portland
  • The Open Group Architecture Framework (TOGAF) Guild
  • Jaycees

Certifications

  • Certified Public Accountant (CPA)
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce
  • Red Hat Certified System Administrator (RHCSA)
  • First Aid/CPR Certified
  • Certified Business Analysis Professional (CBAP)
  • ServiceNow Certified System Administrator
  • Certified JavaScript Developer
  • Amazon Web Services (AWS) Certified SysOps Administrator – Associate

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