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Skills

  • Cross-functional collaboration
  • Automating repetitive tasks
  • Problem resolution
  • Production deadline management
  • Deployment rollback prevention
  • Relationship development
  • Worksite safety
  • Application performance diagnosis
  • Cross-team coordination
  • Process improvement

Work Experiences

  • Developed automated diagnostics.
  • Achieved a 70% improvement in response time for critical tickets.
  • Achieved zero customer impact.
  • Contributed to performance tuning of Power BI.
  • Achieved a 78% reduction in escalations.
  • Assisted machine operators with the setup and operation of production equipment, which resulted in more efficient runs.
  • Automated repetitive support tasks.
  • Collaborated with cross-functional teams.
  • Conducted in-depth app profiling and optimizations.
  • Built internal knowledge bases.

Summaries

  • Adept at managing planned and unplanned downtime.
  • Accomplished at automating labor-intensive tasks.
  • Within Miscellaneous, senior Production Support Engineer and outstanding performer in client relations and team leadership.
  • Hardworking and conscientious Miscellaneous veteran with program product assembly and client relations experience.
  • Achieved high-quality outcomes in team leadership settings.
  • Adept at monitoring production environments.
  • Adept in cross-functional collaboration.
  • Achieved a customer satisfaction rating of 33% over 2021 by resolving high-priority incidents swiftly and effectively. Developed documentation for Microsoft Excel, reducing team onboarding time by 18%.
  • Accomplished at automating labor-intensive tasks, saving 16 hours weekly, and improving overall system stability. Developed robust disaster recovery strategies and successfully executed them without compromising uptime.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.

Accomplishments

  • Collaborated with development teams to improve code reliability, resolving 2 recurring issues and reducing support calls by 42%.
  • Collaborated with cross-functional teams to refine alerting thresholds, reducing false positives by 64% over 2023.
  • Led change management procedures during the migration of Adobe Creative Suite, reducing production risks and ensuring zero disruptions.
  • Enhanced communication protocols between support engineers and development teams, reducing incident resolution time by 18%.
  • Actively participated in disaster recovery simulations, ensuring all systems met recovery expectations within several months.
  • Implemented proactive monitoring alerts that helped resolve issues before they cascaded, reducing downtime by 68%.
  • Built custom real-time monitoring solutions that decreased average incident response time by 55% minutes.
  • Participated in over 2 post-mortems sessions and recommended architecture optimizations that improved uptime by 75%.
  • Worked with the network and security teams to ensure optimal deployment policies, cutting issue escalations by 38%.
  • Automated routine maintenance tasks utilizing Tableau, saving 6 hours monthly in manual intervention.

Affiliations

  • Google Cloud Developer Community Groups Portland
  • Open Source Initiative (OSI) for Engineers
  • Toastmasters
  • Project Management Institute
  • International Association of Engineers (IAENG)
  • National Information Technology and Systems Security Membership
  • American Marketing Association
  • Association for Computing Machinery (ACM)
  • European Organisation for Technical Approaches (EOTA)
  • Freemason

Certifications

  • Microsoft Certified: Azure Administrator Associate
  • Certified PostgreSQL Database Administrator
  • Splunk Core Certified Power User
  • Amazon Web Services (AWS) Certified SysOps Administrator – Associate
  • Advanced Certified ScrumMaster (A-CSM)
  • ServSafe
  • Elastic Certified Engineer
  • Certified Jenkins Engineer
  • ITIL Foundation Certification
  • SAFe 5 DevOps Practitioner Certification

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