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Skills

  • Adept at mortgage documentation and compliance reviews
  • Communications
  • Initiative equipment
  • Project organization
  • Experian Transact SM
  • Customer service
  • Financial portfolio analysis for customized mortgage solutions
  • Moody's KMV CreditEdge
  • Cross-functional team collaboration
  • FHA, VA, and USDA loan program specialization

Work Experiences

  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.
  • Developed new loan prospects by making weekly cold calls to 4 people.
  • Achieved near-perfect loan audit compliance.
  • Achieved 21% faster response times for client inquiries.
  • Accomplished results within one year.
  • Transported ServiceNow to 18 months customer locations.
  • Answered 10 calls per 6 months to help customers with their questions and concerns.
  • Advised leadership on competitive mortgage products.
  • Analyzed loan data trends.
  • Achieved record time for loan closures.

Summaries

  • Adept at using advanced credit analysis techniques.
  • Achieved 77% higher loan volume in 2022.
  • Conducted training on advanced loan structuring.
  • Collaborated with senior leadership and regulatory teams.
  • Dedicated Loan Officer with experience selling mortgage and home lending products.
  • Balanced regulatory compliance with client satisfaction.
  • Dedicated to learning, growing, and succeeding in Banking and Financial Services.
  • Achieved 84% higher customer satisfaction.
  • Collaborated with senior leadership and regulatory teams to develop innovative mortgage solutions, driving 79% faster approval process times while maintaining zero compliance penalties in 2019.
  • Achieved President's Club in 2018 for customer satisfaction.

Accomplishments

  • Negotiated competitive mortgage rates and terms, resulting in enhanced profitability for the company and an overall 25% increase in market share.
  • Led weekly sales meetings to identify upcoming challenges in the mortgage application pipeline, proactively addressing issues and driving a 40% improvement in closing times.
  • Managed the entire loan process from prequalification to closing for an average pipeline of 3 loans per month, delivering a 56% reduction in processing time.
  • Collaborated with team of 13 in the development of process.
  • Provided financial education workshops based on FHA and VA loan options, increasing community awareness and boosting the number of compliant approved loans by 45%.
  • Served as a primary point-of-contact for clients during the mortgage process, regularly exceeding a response time of 6 months, leading to improved client satisfaction by 79%.
  • Documented and resolved method which led to category.
  • Managed risk by adhering to all internal compliance regulations and federal mortgage guidelines, resulting in a 57% reduction in loan processing errors.
  • Advised clients on mortgage selection and refinancing options, resulting in 7 clients saving an average of metric per year on mortgage payments.
  • Conducted detailed financial analyses, identifying high-value loan opportunities which contributed to a 63% increase in overall loan volume year-over-year.

Affiliations

  • Chartered Financial Analyst (CFA) Institute - Incorporated principles of finance into mortgage advising practices
  • Residential Real Estate Council (RRC) - Attended training programs focusing on residential loan structuring
  • Client Experience Excellence Society - Engaged in workshops on improving client experiences for mortgage services
  • Financial Services Institute (FSI) - Focused on integrating financial services into mortgage consultation practices
  • Society of Women Engineers
  • American Society of Safety Professionals
  • National Association of Mortgage Brokers (NAMB) - Certified Residential Mortgage Specialist (CRMS)
  • International Council of Nurses
  • Society of Human Resource Management
  • Certified Mortgage Banker (CMB) - Completed coursework in procedure

Certifications

  • Fannie Mae and Freddie Mac Selling Guide Specialist – Harbor & Co.
  • Chartered Bank Auditor (CBA) – Cedar Works
  • CompTIA A+ Technician
  • Certified Closing Professional (CCP) - Harbor & Co.
  • Mortgage Ethics Compliance Certification – Meridian
  • Issue Resolution and Judgment Certification – Lakeside Partners
  • Certified Loan Processor (CLP) – Ironclad Systems
  • Certified Regulatory Compliance Manager (CRCM) - Ironclad Systems
  • SHRM Certified Professional (SHRM-CP)
  • Certified Residential Underwriter (CRU) - Vantage

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