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Skills

  • Building and maintaining realtor, title company, and appraiser relationships
  • Regulatory compliance
  • Initiative equipment
  • Team management
  • Process improvement
  • CRM tools implementation for workflow optimization
  • Credit score and financial statement assessment
  • Relationship development
  • Proficient in 10-key
  • High attention to detail in loan documentation

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Answered 10 calls per 6 months to help customers with their questions and concerns.
  • Reviewed and edited loan agreements to improve efficiency and accuracy.
  • Assisted clients in challenging financial circumstances.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved zero major findings during the past year.
  • Went over 15 financial statements in one year and reviewed them.
  • Looked for industry trends on social media and through online sources.
  • Accomplished this in 2022.
  • Successfully closed an average of 8 loans every month.

Summaries

  • Within Banking and Financial Services, senior Senior Mortgage Specialist and outstanding performer in process improvement and cross-functional collaboration.
  • Collaborative mortgage leader.
  • Accomplished Senior Mortgage Specialist with over 10 years of experience processing and funding residential and commercial loans. Exceeded yearly targets by consistently delivering 35% growth in loan originations.
  • Achieved 49% growth in loan origination by identifying market trends and advising leadership on competitive mortgage pricing strategies in 2017. Expert in financial portfolio analysis.
  • Collaborated with realtors, title companies, and appraisers.
  • Senior Mortgage Specialist with extensive experience in banking regulations and procedures.
  • Dedicated to learning, growing, and succeeding in Banking and Financial Services.
  • Achieved Excellence Award for exemplary performance.
  • Achieved 84% higher customer satisfaction.
  • Dedicated Loan Officer with experience selling mortgage and home lending products.

Accomplishments

  • Reduced average loan approval time by 48% through process improvements and better collaboration across underwriting, appraisal, and closing departments.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed and implemented tailored client outreach programs through CRM, which led to a 67% increase in client engagement and resulting in financial advisory services.
  • Trained and mentored a team of 2 junior mortgage specialists, achieving cross-functional excellence and contributing to a 81% improvement in team performance metrics.
  • Led weekly sales meetings to identify upcoming challenges in the mortgage application pipeline, proactively addressing issues and driving a 40% improvement in closing times.
  • Achieved a 24% increase in loan production growth by establishing a referral network of trusted partners, including Realtors, title companies, and builders.
  • Utilized proprietary financial analysis tools to evaluate borrower financials, ensuring early detection of potential credit issues that reduced underwriting time by 45%.
  • Conducted detailed financial analyses, identifying high-value loan opportunities which contributed to a 63% increase in overall loan volume year-over-year.
  • Resolved product issue through consumer testing.
  • Implemented advanced CRM technology to streamline loan processing, improving communication between departments and reducing overall processing time by 73%.

Affiliations

  • International Association of Administrative Professionals
  • Council of Residential Specialists (CRS) - Specialized in optimizing mortgage solutions for residential customers
  • Institute of Real Estate Management (IREM) - Engaged in mortgage and financial education programs
  • National Association of Mortgage Brokers (NAMB) - Certified Residential Mortgage Specialist (CRMS)
  • Association for Supply Chain Management (APICS)
  • Real Estate and Mortgage Academy - Obtained certification in program of mortgage processing
  • American Medical Informatics Association
  • Society of Financial Examiners (SOFE) - Engaged in professional development pertaining to mortgage risk assessment
  • American Bankers Association (ABA) - Participated in method
  • National Association of Realtors (NAR) - Developed strategic collaboration between real estate and mortgage lending sectors

Certifications

  • Certified Closing Professional (CCP) - Harbor & Co.
  • Certified in Loan Review (CLR) – Summit Group
  • Certified Public Accountant (CPA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Apple Certified Associate (ACA)
  • Credit Risk Certification (CRC) - Harbor & Co.
  • Property Appraisal and Valuation Equity (PAVE) Certification – Beacon Labs
  • Certified Commercial Loan Officer (CCLO) - Ironclad Systems
  • Chartered Bank Auditor (CBA) – Cedar Works
  • Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) Certification – Harbor & Co.

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