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Skills

  • Regulatory compliance
  • Continuous performance management
  • Data integrity and compliance
  • Customer service
  • Supervision
  • Team management
  • Communications
  • Process improvement
  • Wages and salary
  • Candidate Sourcing

Work Experiences

  • Achieved a 27% uptick in promotions.
  • Decreased turnover by 59%.
  • Collaborated with third-party vendors.
  • Administered employee performance review cycles.
  • Cut delays by 61%.
  • Improved office processes, such as record tracking and process, by implementing process improvements.
  • Developed an emergency response plan that improved organizational readiness by 25% and ensured continuity during power outages.
  • Bridged communication gaps between management levels.
  • Planned and executed large-scale events that resulted in a 12% increase in employee participation.
  • Coordinated cross-departmental teams for an enterprise-wide system upgrade, which led to a 39% improvement in operational efficiency.

Summaries

  • Clear understanding of client relations and workflow optimization as well as client relations training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved savings of $9.
  • Interim Administrator with 16 years of successful vendor management and quality assurance experience.
  • Achieved annual operational cost savings of $10.
  • Strong financial acumen with a track record of developing and sticking to budgets.
  • Bolstered team collaboration by 52%.
  • Curtailed administrative overhead by $17 yearly.
  • Developed systems that increased productivity by 46%.

Accomplishments

  • Secured ITIL, resulting in a 79% improvement in client's trust rating, and maintained compliance with industry regulations.
  • Managed an interdepartmental task force that improved cross-training coverage by 36%, ensuring uninterrupted service.
  • Facilitated seamless cross-functional team collaboration, resulting in the on-time delivery of program with 29% budget adherence.
  • Collaborated with team of 18 in the development of method.
  • Created and maintained an administrative budget for 2020, keeping expenditures below allocation by 46% while still meeting team objectives.
  • Authored department-wide standard operating procedures (SOPs), reducing onboarding time for new hires by 15 weeks.
  • Resolved product issue through consumer testing.
  • Ensured 100% audit compliance for several months by implementing new internal controls for corporate processes.
  • Increased office supply expenditure accountability, reducing waste and achieving 51% savings on annual admin supply costs.
  • Directed the successful transition of 10 employees to remote work, with zero disruption in operations amid category.

Affiliations

  • Jaycees
  • National Association of Professional Women (NAPW)
  • Association for Strategic Planning (ASP)
  • American Payroll Association (APA)
  • Healthcare Administrators Association (HCAA)
  • Society for Human Resource Management (SHRM)
  • Association for Healthcare Administrative Professionals (AHCAP)
  • National Contract Management Association (NCMA)
  • Leadership Development Program at initiative
  • American College of Healthcare Executives (ACHE)

Certifications

  • CompTIA Network+
  • Certified Professional in Talent Development (CPTD) Lakeside Partners
  • Chartered Manager (CMgr) – Northwind, 2024
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+
  • HR Business Partner Certification (HRBP) (Ironclad Systems, 2023)
  • Apple Certified Associate (ACA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certificated Administrator of School Business (CASBO) (Brightline, 2017)
  • Project Management Professional (PMP)

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