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Skills

  • Pricing tool development
  • Budgets
  • Data analysis
  • Food preparation
  • Problem resolution
  • Project management
  • Patient communication
  • Vendor negotiation
  • Operational improvement
  • Relationship development

Work Experiences

  • Double-checked the data's accuracy and integrity.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Reviewed surgical plans and patient charts thoroughly in order to prepare accurate patient paperwork.
  • Achieved reduction over 2019.
  • Positioned patients for successful laser treatment procedures and administered anesthetic drops.
  • Achieved method.
  • Achieved a 28% decrease in missed appointments.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Achieved a 59% satisfaction increase.
  • Oversaw the delivery of program project by category team, which resulted in program.

Summaries

  • Service-driven
  • Patient education on proper contact lens and eyeglass techniques and hygiene is one of her strong suits.
  • Skills in performance reporting and cross-functional collaboration are available.
  • Ambitious
  • Procedure and process are examples of abilities.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Surgical Coordinator with 8 years of successful stakeholder engagement and team leadership experience.
  • Customer service specialist with 12 years of initiative experience who is dedicated and detail-oriented.
  • Seasoned
  • Proactive

Accomplishments

  • Reduced administrative overhead during peak hours by implementing digital patient intake forms, decreasing check-in times for surgeries by 61%.
  • Acted as primary liaison between sales and surgical team, ensuring all pre-surgery labs and documentation were completed and available for 5 operating room cases.
  • Supervised medical inventory, ensuring available stock for 9 surgeries, and reduced wasted materials by 32% over one year.
  • Collaborated with team of 7 in the development of program.
  • Reduced surgery prep time and patient referral lead time by 66% by streamlining patient-provider collaboration using ServiceNow platform.
  • Led weekly surgery team briefings to prioritize resources for high-demand cases, improving operational readiness by 37%.
  • Successfully managed surgery schedule and resources for a team of 7 surgical staff, improving OR utilization rate by 35%.
  • Monitored and ensured accurate billing for 3 patients daily, contributing to an 46% increase in the successful processing of insurance claims.
  • Implemented a daily pre-surgery huddle involving 14 surgical professionals, reducing unexpected delays in the operating room by 82%.
  • Trained and mentored 5 newly hired surgical coordinators, reducing onboarding time by 33% while increasing team productivity by 40% %.

Affiliations

  • Institute of Healthcare Improvement (IHI)
  • National Association of Health Unit Coordinators (NAHUC)
  • Association of Information Technology Professionals
  • American Marketing Association
  • Healthcare Information and Management Systems Society (HIMSS)
  • Surgical Infection Society (SIS) - Associate Member
  • International Association of Administrative Professionals
  • International Board of Specialty Certification (IBSC) 2019
  • Association of Women Surgeons (AWS) - Affiliate
  • Project Management Institute

Certifications

  • Certified Outpatient Coder (COC)
  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician
  • Certified Healthcare Access Associate (CHAA)
  • Certified Medical Administrative Assistant (CMAA)
  • SHRM Certified Professional (SHRM-CP)
  • Insurance and Precertification Specialist Certificate
  • American Academy of Professional Coders (AAPC) Member
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Revenue Cycle Specialist (CRCS)

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