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Skills

  • Supervision
  • Employee retention strategies
  • Recipes and menu planning
  • Relationship development
  • Food plating and presentation
  • Regulatory compliance
  • Adaptability to change
  • Budgets
  • New Hire Onboarding
  • Active listening techniques

Work Experiences

  • Was in charge of food costs and inventory management.
  • Developed new recipes, outlined steps, and instructed staff on how to properly prepare them.
  • Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business.
  • Championed diversity and inclusion within the Front of House division, integrating inclusive practices into training sessions, leading to a more cohesive team.
  • Coached new hires on Microsoft Excel POS system.
  • Was in charge of the grill, stove, and oven, as well as cleaning all of the equipment after each shift.
  • Completed training within three years.
  • Collaborated with management to strategize training sessions.
  • Achieved Employee of the Year for exemplary training practices, leading to a 31% improvement in team productivity and guest service quality.
  • Achieved 53% quicker conflict resolution.

Summaries

  • Encourages employees to go above and beyond for customers in high-volume settings while maintaining high quality and cost control.
  • Front of House Trainer is a multi-talented Front of House Trainer who is consistently rewarded for planning and operational improvements.
  • Actively reduced guest escalations.
  • Strengths in risk assessment and performance reporting backed up by Miscellaneous training.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a $18 jump in daily revenue.
  • Multitasking, safety management, and decision-making skills are all strengths.
  • Achieved a 100% compliance rate for alcohol serving guidelines.
  • Adept at identifying staff development needs.
  • Applied a practical approach to service and sales training.

Accomplishments

  • Built a server referral program that increased recruitment efficiency and filled open positions several months faster than previous cycles.
  • Executed leadership training for entry-level staff that prepped 12 individuals for promotion within 6 months.
  • Collaborated with operations management to adjust scheduling and reduce overtime by 34%, while maintaining staffing flexibility.
  • Created new performance evaluation forms that allowed for transparent feedback and actionable development plans, improving individual growth by 83%.
  • Spearheaded a POS system optimization project that resulted in a reduction of transaction errors by 24%.
  • Implemented upselling strategies for waitstaff, resulting in an average ticket increase of 63% per guest.
  • Partnered with the management team to design specialized customer service training modules, which improved guest retention by 26%.
  • Successfully guided team through high-volume service periods by optimizing task delegation, improving service speed by 64% during peak hours.
  • Led monthly meetings with front-of-house teams to review metrics, which ultimately reduced customer complaints by 54%.
  • Reduced waste and inventory discrepancies by integrating real-time feedback from the front-of-house team with kitchen operations.

Affiliations

  • Restaurant Operations Leadership Certification
  • Food and Beverage Association of Austin
  • International Association of Administrative Professionals
  • Lions Club
  • International Association of Hospitality Industry Trainers (IAHIT)
  • POS Systems Certification and User Group Association
  • Hospitality Sales and Marketing Association International (HSMAI)
  • Frontline Leadership Skills Development Workshops
  • Society for Hospitality and Food Service Management (SHFM)
  • Leaders in Hospitality Summit Delegate

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Time Management for Hospitality Professionals Certification
  • Train-the-Trainer Certification for the Hospitality Industry by Northwind
  • Certified Business Analysis Professional (CBAP)
  • Customer Experience Management (CEM) Certification
  • Service Excellence in Hospitality by process
  • Customer Feedback and Integration Training Certification
  • Certified Guest Service Professional (CGSP) by AHLEI
  • Microsoft Certified Systems Engineer (MCSE)

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