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Skills

  • Advanced customer service techniques
  • Revenue cycle management
  • Digital patient record management
  • Call triage and phone system management
  • Patient Recall System Management
  • Data entry accuracy
  • Team management
  • Effective follow-up system management
  • Problem resolution
  • Operational improvement

Work Experiences

  • Collaborated with the marketing team to increase new patient intake by 47% within 2023 using targeted engagement campaigns.
  • Achieved growth in online payments over 2023.
  • Contributed to on-target revenue goals.
  • Coordinated complex treatment scheduling involving multiple specialties, reducing appointment conflicts by 50%.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Was in charge of patient scheduling, check-in, check-out, and billing payments.
  • Corresponded to quarterly improvements in service delivery.
  • Collaborated closely with dental assistants and hygienists to ensure smooth patient flow and minimized chair turnaround time.
  • By maintaining a filing system for both in-house and discharged residents, I was able to facilitate organized record retrieval and access.
  • Coordinated communication between dental professionals.

Summaries

  • Consistently drove improvements in workflow efficiency.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Experienced in dealing with insurance paperwork, updating charts, and managing business correspondence.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Maintain high-volume medical offices by coordinating files, appointments, and other patient needs efficiently.
  • Boosted new patient acquisition by 26%.
  • Collaborated with the marketing team.
  • Dedicated to streamlining organizational procedures in order to improve office environments.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Identified inefficiencies in dental software Adobe Creative Suite and worked with IT to enhance its features, reducing administrative task time by 84%.
  • Assumed leadership in resolving a scheduling conflict involving over 14 patients, minimizing disruptions and ensuring a smooth rescheduling process.
  • Reduced patient intake process by 13 minutes by revising and streamlining digital forms.
  • Reduced claim rejection rates by 69% by analyzing trends in coding and claim submissions, implementing corrective actions to ensure accuracy.
  • Resolved product issue through consumer testing.
  • Standardized appointment booking procedures across 6 locations, reducing scheduling errors and optimizing provider availability.
  • Generated daily, weekly, and monthly patient reports from QuickBooks, allowing improved forecasting and strategic decision-making by dental practitioners.
  • Streamlined patient billing processes and created an efficient payment schedule that increased collection rates by 59% and reduced overdue accounts.
  • Successfully maintained office supply levels and dental stock inventory under budget by 61% through strategic ordering and vendor relationships.
  • Managed complex treatment coordination for over 11 patients, reducing appointment conflicts by 69% and increasing operational efficiency.

Affiliations

  • American Society of Safety Professionals
  • Society of Women Engineers
  • American Medical Informatics Association
  • Certified Patient Account Manager (CPAM) by AAHAM
  • Jaycees
  • National Association of Specialty Dental Administrators
  • Association for Computing Machinery
  • Medical and Dental Group Administrative Alliance (MDGAA)
  • Rotary International
  • Association of Dental Service Organizations (ADSO)

Certifications

  • Certified Dental Coder (CDC) – Ironclad Systems
  • Certificate in Dental Software Management HubSpot – Beacon Labs
  • Certified Coding Specialist - Physician-based (CCS-P) – Beacon Labs
  • First Aid/CPR Certified
  • Project Management Professional (PMP)
  • Certified Dental Sleep Medicine Coordinator – Ironclad Systems
  • CompTIA A+ Technician
  • Undergraduate Certificate in Healthcare Administration – method
  • Certified Practice Manager (CPM) - Meridian
  • Apple Certified Associate (ACA)

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