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Skills

  • Digital patient record management
  • Marketing collaboration for patient acquisition
  • Supervision
  • Office software proficiency (Jira)
  • Negotiation of payment arrangements
  • MS Office
  • Organization
  • Operational improvement
  • No-show reduction strategies
  • Financial report preparation

Work Experiences

  • Collected overdue balances exceeding $18.
  • Customer service, patient scheduling, and billing were among the duties I coordinated in the front office.
  • Collaborated with the marketing team to increase new patient intake by 47% within 2023 using targeted engagement campaigns.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Collaborated closely with dental assistants and hygienists to ensure smooth patient flow and minimized chair turnaround time.
  • Achieved a 46% reduction in rejected claims.
  • By maintaining a filing system for both in-house and discharged residents, I was able to facilitate organized record retrieval and access.
  • Achieved growth in online payments over 2023.
  • Achieved zero interruptions in administrative operations.
  • Achieved President's Club, recognizing excellence in patient service and administrative efficiency from the Phoenix Dental Association.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • For a busy metric practice, a capable Dental Front Office Coordinator capable of handling all medical administrative needs.
  • Goal-oriented and friendly, with a track record of updating traditional offices to improve patient satisfaction.
  • Collaborative team player with experience coordinating between marketing, front-office staff, and dental practitioners to implement strategies that increased patient volumes by 61%.
  • Achieved results within 6 months.
  • Knows how to manage charts, forms, and payments.
  • Addressed billing disputes.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Experienced in dealing with insurance paperwork, updating charts, and managing business correspondence.

Accomplishments

  • Collaborated with team of 2 in the development of metric.
  • Reduced claim rejection rates by 69% by analyzing trends in coding and claim submissions, implementing corrective actions to ensure accuracy.
  • Trained 15 front office staff on new software SAP, resulting in zero administrative disruptions during the transition.
  • Resolved product issue through consumer testing.
  • Implemented a customer satisfaction survey system that increased feedback responses by 28% and provided actionable insights to the practice.
  • Introduced a new triage system for incoming calls, reducing call misrouting incidents by 59% and increasing first-contact resolution.
  • Resolved patient complaints efficiently, reducing escalations to management by 55% through direct communication and quick problem-solving.
  • Led a project to implement inventory control measures, reducing loss and oversupply by 50% and ensuring timely ordering of dental supplies.
  • Documented and resolved metric which led to category.
  • Successfully maintained office supply levels and dental stock inventory under budget by 61% through strategic ordering and vendor relationships.

Affiliations

  • National Society for Certified Healthcare Business Consultants (NSCHBC)
  • Project Management Institute
  • Association of Healthcare Administrative Professionals (AHCAP)
  • Dental Billing Town Hall Networking Event 2023
  • National Association of Specialty Dental Administrators
  • Society of Human Resource Management
  • Freemason
  • American Institute of Dental Business Management (AIDBM)
  • Medical and Dental Group Administrative Alliance (MDGAA)
  • Dental Office Managers Association Columbus

Certifications

  • Certified Dental Office Administrator (CDOA) – Cedar Works
  • National Dental Office Manager Certification – Lakeside Partners
  • Certified Healthcare Financial Professional (CHFP) - Meridian
  • Certified Coding Specialist - Physician-based (CCS-P) – Beacon Labs
  • SHRM Certified Professional (SHRM-CP)
  • Certified Front Office Coordinator – Northwind
  • Electronic Health Record Specialist (CEHRS) – Cedar Works
  • CPR/BLS for Healthcare Providers – program
  • Certified Public Accountant
  • Certified Dental Practice Management Professional (CDPMP) – Lakeside Partners

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