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Skills

  • Computer literate
  • Travel agency experience
  • Extremely organized
  • Team Leadership
  • Fluent in Spanish
  • Stakeholder management
  • Staff development
  • Conflict resolution
  • Public interaction
  • Strong verbal communication

Work Experiences

  • Immediately notified housekeeping and the maintenance department about guest room issues, such as procedure and process, in order to expedite resolution.
  • Awarded President's Club in 2018.
  • Accurately processed end-of-day closings and confirmed receipt of over $4 in daily revenue, ensuring all accounting was impeccably handled.
  • Adhered to protocols.
  • Updated room charges and rates on a nightly basis.
  • Used initiative software to enter customer information and updated it whenever patrons changed rooms.
  • Conducted successful overnight audit.
  • Double-checked financial data for accuracy by comparing payment cards to identification.
  • Was in charge of a fast-paced front desk operation at a busy process facility with up to 11 nightly visitors.
  • Conducted full audits of nightly receipts, ensuring all monetary transactions were processed and accounted for correctly by the shift end.

Summaries

  • The accommodating hotel concierge is proactive in assisting guests in selecting the best dining and entertainment options available in Seattle.
  • Front Desk Night Auditor with 4 years of successful vendor management and risk assessment experience.
  • Front desk agent who is well-organized and has excellent interpersonal and computer skills.
  • Proven track record in the hotel industry, with expertise in a variety of areas.
  • With prompt service and diplomatic communication, well-versed in mitigating customer dissatisfaction.
  • Night Auditor with extensive experience managing a variety of business and guest-services functions.
  • In a fast-paced environment, performs well and remains calm.
  • Looking to apply my experience and knowledge to a new position that will allow me to advance my career.
  • Front desk agent with extensive experience handling reservations, phone calls, and customer inquiries.
  • Front Desk Night Auditor is a polite and upbeat person with excellent telephone etiquette.

Accomplishments

  • Created a streamlined financial reporting process that delivered nightly reports to management program ahead of schedule, supporting more efficient decision-making.
  • Researched
  • Improved
  • Solved
  • Developed Microsoft Excel customer loyalty program, which became a model for hotels nationwide.
  • Documented
  • Resolved product issue through consumer testing.
  • Increased
  • Managed
  • Developed a new cleaning approach for guest bathrooms, which ensured better overall cleanliness and decreased time spent in each room by more than 4%.

Affiliations

  • Revenue Management Society – Participated in workshops aimed at bridging the gap between room reservations management and corporate account billing.
  • Night Manager Networking Group - Collaborator in initiatives to improve guest feedback collection during night shifts.
  • Certified Hotel Administrator (CHA) - Certification in progress, focusing on high-level hotel management principles.
  • American Hotel & Lodging Association (AHLA) - Active Membership to stay informed on industry standards and best practices.
  • Night Auditor Professionals Network - Regular contributor to best practices discussions and innovation in front desk auditing.
  • Front Office Managers Association - Active participant in leadership training and resolving escalated guest issues.
  • Project Management Institute
  • Hotel Financial Management and Auditing Association - Attending conferences on best practices for nightly revenue reconciliations and long-term financial planning.
  • Hospitality Financial and Technology Professionals (HFTP) - Participate in forums and seminars focused on financial management in the hospitality industry.
  • High-Occupancy Crisis Resolution Network - Affiliated professional group for managing logistical challenges during peak occupancy periods.

Certifications

  • Certified hotel administrator
  • Multitasking Skills in Hospitality Environments Certificate - Vantage
  • Google Certified Professional Cloud Architect
  • AED and CPR
  • Certified Hospitality Accountant Executive (CHAE) - framework
  • Digital Payment Systems Security Training - method
  • Microsoft Certified Systems Engineer (MCSE)
  • Top Secret Security Clearance
  • CPR and AED
  • First aid and AED

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