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Skills

  • Accounts payable/receivable
  • Problem resolution
  • Kennel cleaning and sanitizing methods
  • Operational improvement
  • Excellent communication
  • Contract auditing
  • Customer needs assessment
  • CRM Systems
  • Project organization
  • Word processing

Work Experiences

  • Examined departmental documents to determine how they should be distributed and filed.
  • Answered an average of 5 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Analyzed guest reservation histories.
  • Sorted mail and other important data, ensuring that all messages were delivered quickly to their intended recipients during process absence.
  • Achieved collection in one year.
  • Achieved results over two years.
  • Advertised local entertainment and sporting events and provided information to patrons.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Adeptly managed high-traffic periods during peak occupancy, regularly processing 7 reservations under high-pressure conditions.

Summaries

  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Design and development of successful category embedded software applications in the past.
  • Experienced hospitality professional capable of balancing guest needs with business objectives.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Experienced front-desk professional capable of balancing guest needs with business objectives.
  • Among his accomplishments is the creation of a procedure app for use in the method industry.
  • Hotel Reservations Agent with 9 years of experience working in a guest service environment.
  • Strengths in cross-functional collaboration and client relations backed up by Miscellaneous training.
  • Mathematical prowess and the ability to manage all front-office operations.
  • Provides dynamic service to customers and visitors.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Handled intricate booking adjustments such as changes in customer travel dates or special requests, resulting in consistent customer satisfaction.
  • Increased sales 2% over 18 months.
  • Trained new hires on hotel reservation software, resulting in faster onboarding and an increase in productivity of 59% within several months.
  • Acted as the primary point of contact for VIP guests, ensuring their needs were met promptly, resulting in a 71% satisfaction rating.
  • Captured guest feedback on the reservation process, implementing improvements that directly contributed to a 73% increase in direct bookings.
  • Fluently communicated with international guests in Japanese, assisting them with smooth reservation processes and language-specific requests.
  • Developed a reporting template that enabled faster decision-making regarding room inventory and pricing adjustments, resulting in more effective demand management.
  • Conducted quality assurance checks on reservations made through third-party websites, ensuring all details aligned with hotel availability and pricing policies.
  • Documented and resolved metric which led to system.

Affiliations

  • International Association of Administrative Professionals
  • Society of Women Engineers
  • Membership in Guest Experience and Satisfaction Research Forum
  • Society of Human Resource Management
  • Hospitality Sales & Marketing Association International (HSMAI)
  • Revenue Optimization Conference (ROC) Attendee 2015
  • Hotel Technology Next Generation (HTNG) Member
  • American Medical Informatics Association
  • American Society of Safety Professionals
  • International Leadership Association (ILA) in Hospitality

Certifications

  • Group Sales and Catering Certification - procedure
  • Certified Business Analysis Professional (CBAP)
  • Revenue Management for The Hospitality Industry - procedure
  • Certified Hospitality Revenue Manager (CHRM) - American Hotel & Lodging Educational Institute
  • Revenue Management Professional Development Course - Vantage
  • Advanced Upselling Strategies for Hospitality - Meridian
  • Booking.com Specialist Certificate - Workday
  • Hospitality Industry Analytics Certification (HAC) - standard
  • First Aid/CPR Certified – Red Cross
  • Hospitality Customer Relationship Management Certification - system

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