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Skills

  • Operational improvement
  • Budgets
  • Experienced in framework
  • Continuous Process Innovation
  • Medical insurance claims resolution
  • Crisis management in emergency admissions
  • Project organization
  • Collaboration with IT to update admissions forms
  • Problem resolution
  • Patient triage system management

Work Experiences

  • Coordinated patient admissions with 16 physicians.
  • Improved bill payment timeliness by developing flexible payment plans for patients.
  • Automated manual aspects of the admissions process.
  • Cultivated strong relationships with third-party specialists and labs, ensuring faster processing times for complex patient admissions.
  • Collaborated with insurance companies.
  • Developed a standardized process for verifying patient insurance details, reducing billing errors and claims rejections by 31%.
  • Achieved a 81% reduction in re-admissions.
  • Achieved a 80% improvement in patient follow-up rates.
  • Created and implemented a new patient tracking system using ServiceNow, leading to a 20% improvement in patient follow-up rates.
  • Boosted patient satisfaction by 52%.

Summaries

  • Proven experience in standard and category environments, as well as knowledge of provider requirements.
  • Goal-oriented and friendly, with a track record of updating traditional offices to improve patient satisfaction.
  • Trained in Tableau and possesses exceptional budget management abilities.
  • For a busy metric practice, a capable Hospital Admissions Coordinator capable of handling all medical administrative needs.
  • Built bridges between departments.
  • Opportunity to learn French was pursued in order to improve support for initiative populations.
  • Adaptable and proactive Hospital Admissions Coordinator.
  • Adaptable in managing diverse intake requirements.
  • Adept at developing patient-centered intake strategies.
  • Collaborated with insurance companies.

Accomplishments

  • Trained and mentored 5 of new staff members on admissions processes and Asana, reducing onboarding time by 76% and increasing department efficiency.
  • Awarded Employee of the Year for introducing an innovative conflict resolution strategy between staff and patients, resulting in improved patient feedback scores.
  • Consistently met or exceeded daily admission quotas by accurately processing 13 patient records using QuickBooks.
  • Optimized the patient pre-admission screening process, which contributed to a reduction of emergency room admissions by 72% over the past year.
  • Created and launched a patient financial responsibility guide, contributing to a 83% reduction in billing discrepancies.
  • Documented and resolved method which led to framework.
  • Resolved over 5 patient inquiries related to admission and billing, achieving a Outstanding Service Award for outstanding customer service.
  • Utilized Tableau to input and track demographic, insurance, and medical information for 8 patients per day while ensuring complete adherence to program.
  • Established a knowledge-sharing program with operations, leading to a 52% improvement in interdepartmental communication.
  • Created and maintained admission procedure manuals, ensuring all team members were up to date on protocols and achieving department consistency.

Affiliations

  • American Medical Informatics Association
  • Emergency Nurses Association (ENA)
  • Association of Clinical Documentation Improvement Specialists (ACDIS)
  • Healthcare Financial Management Association (HFMA)
  • American Marketing Association
  • Health Information Management Systems Society (HIMSS)
  • Association of Information Technology Professionals
  • International Association of Administrative Professionals
  • American College of Healthcare Executives (ACHE)
  • Association for Patient Experience (AfPE)

Certifications

  • Epic Systems Patient Access Certification
  • Certified Electronic Health Record Specialist (CEHRS)
  • Certified Healthcare Financial Professional (CHFP)
  • Certified Outpatient Coder (COC)
  • First Aid/CPR Certified
  • Certified Revenue Cycle Representative (CRCR)
  • Cultural Competency in Healthcare Certification (CCHC)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • Basic Life Support (BLS) for Healthcare Providers

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