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Skills

  • Budget management for patient services
  • Customer service
  • Multilingual communication skills (Mandarin)
  • Data analysis and performance tracking
  • Insurance claim follow-up and appeals management
  • On-the-job mentoring and coaching
  • Multitasking in High-Stress Environments
  • First Aid/CPR
  • Framework equipment
  • Organization

Work Experiences

  • Coordinated 3 patient transfers per week.
  • Boosted form completion rates by 19%.
  • Coordinated 14 patient transfers per week across multiple departments, improving overall operational flow by 48%.
  • Coordinated patient placements.
  • Coordinated the admissions of new clinical trials patients, from screening to onboarding, ensuring compliance with Six Sigma.
  • Developed a standardized process for verifying patient insurance details, reducing billing errors and claims rejections by 31%.
  • Collaborated with insurance companies to ensure quick verification of benefits, decreasing delays for uninsured patients by 48%.
  • Conducted meticulous review and follow-up.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Collaborated with the billing department.

Summaries

  • Hospital Admissions Coordinator is a well-organized Hospital Admissions Coordinator who is well-versed in healthcare processes and administrative requirements.
  • Built bridges between departments to optimize workload distribution during high-volume periods, enhancing patient intake speed by 40% and increasing efficiency in multi-department transfers by 29%. Maintains focus in dynamic environments.
  • Trained in Tableau and possesses exceptional budget management abilities.
  • Adaptable in managing diverse intake requirements.
  • Knows how to manage charts, forms, and payments.
  • Hospital Admissions Coordinator is a multi-talented Hospital Admissions Coordinator who is consistently rewarded for planning and operational improvements.
  • Proven experience in standard and category environments, as well as knowledge of provider requirements.
  • With over 14 years of experience in the method industry, I am committed to organization and collaboration.
  • Achieved recognition for outstanding service.
  • Adept at managing patient intake.

Accomplishments

  • Participated in category, resulting in a 50% decrease in patient readmission rates over the past year.
  • Awarded Employee of the Year for introducing an innovative conflict resolution strategy between staff and patients, resulting in improved patient feedback scores.
  • Utilized Tableau to input and track demographic, insurance, and medical information for 8 patients per day while ensuring complete adherence to program.
  • Worked with leadership to redesign admission policies, resulting in streamlined operations and a Innovation Award in process improvement.
  • Reviewed and updated patient confidentiality protocols in compliance with procedure, leading to a 61% decrease in patient complaints related to privacy.
  • Developed patient intake checklists, which improved initial data collection accuracy by 62% and minimized follow-up corrections.
  • Resolved over 5 patient inquiries related to admission and billing, achieving a Outstanding Service Award for outstanding customer service.
  • Prepared detailed weekly reports on admission trends for leadership, providing insights that resulted in the reallocation of resources to high-demand departments.
  • Developed a training module in ServiceNow, enabling faster skill acquisition for new admissions employees by reducing their training time by 78% days.
  • Collaborated with case managers to ensure seamless patient discharges, achieving a 43% increase in on-time discharges.

Affiliations

  • American Medical Informatics Association
  • Freemason
  • American Marketing Association
  • Toastmasters
  • Case Management Society of America (CMSA)
  • American College of Healthcare Executives (ACHE)
  • Lions Club
  • Project Management Institute (PMI)
  • National Association of Social Workers
  • Rotary International

Certifications

  • Medical Billing and Coding Technician Certification
  • Certified Electronic Health Record Specialist (CEHRS)
  • Certified Healthcare Financial Professional (CHFP)
  • Certified Public Accountant (CPA)
  • EHR Go Certification by framework – Electronic Health Records Mastery
  • Multilingual Medical Communication Certification (Japanese)
  • Lean Six Sigma Green Belt Certification in Healthcare
  • Certified Patient Account Technician (CPAT)
  • American Hospital Association (AHA) Revenue Cycle Certification
  • Healthcare Data Analytics Certification

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