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Skills

  • Regional accounts
  • Preparing contracts
  • Event planning
  • Team Leadership
  • Weekly Payroll
  • Issue resolution
  • Product distribution
  • Client relationship management
  • Cross-selling and upselling
  • Client relations

Work Experiences

  • Kept track of all accounts' budgeting, forecasting, expenditures, and performance.
  • Successfully managed 11 accounts at the same time to increase the company's revenue by 7%.
  • Addressed customer issues right away to ensure a quick resolution.
  • Trained a team of 18 initiative, resulting in increased profits and a 3% return on investment.
  • Coached and trained a team of 9 salespeople who were responsible for servicing category accounts.
  • Was in charge of 11 accounts, which included reviewing and resolving discrepancies as well as collaborating with account holders.
  • By identifying needs, developing solutions, and delivering client-centered products, I was able to expand my customer base.
  • Created standard promotions that resulted in system.
  • Created 10 new business transactions by incorporating team leadership and budget management into value propositions.
  • Provided excellent customer service by carefully reviewing feedback and responding to account holders' needs and requests.

Summaries

  • In terms of maintaining accounts, servicing customers, and accounting for funds, I am extremely organized and proactive.
  • Extensive sales experience, including territory management and closing.
  • Within Retail, senior Route Sales Representative and outstanding performer in strategic planning and performance reporting.
  • Ability to process and track sales orders using CRM.
  • In a self-motivated and results-driven manner, able to set up agreements, manage a global customer base, and prospect for new leads.
  • Computer savvy with excellent communication skills.
  • Team leader and business manager with strong attention to detail and a persuasive communication style.
  • Determined sales leader in the process market who takes a data-driven and hardworking approach to pursuing and servicing accounts.
  • With an enthusiastic personality, determined and experienced in budget management and risk assessment.
  • To boost long-term growth, be proficient in product monetization and mobilization strategies.

Accomplishments

  • Increased territory sales by 51% in 2019 through consistent follow-up with clients and personalized offers based on historical purchase data.
  • Implemented a rotation strategy for aging inventory items, accelerating sales and reducing product shrinkage by 83%.
  • Effectively managed a fleet of delivery vehicles, ensuring less than 28% downtime and contributing to consistent on-time product delivery.
  • Led the implementation of real-time inventory tracking across 17 routes, reducing shortages by 39% and increasing on-time deliveries.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Proactively guided customers through product selections, leading to a 48% boost in product reordering consistency.
  • Revitalized faltering customer relationships by improving communication and introducing customer loyalty incentives, leading to a 57% rise in repeat business.
  • Introduced process improvements in delivery logistics, reducing delivery routes error rate by 53% within two years.
  • Played a key role in organizing and executing promotional events across multiple regions, leading to an uptick in regional sales by 79% over 18 months.
  • Enhanced order accuracy rate on assigned routes to over 16% by double-checking deliveries before departure.

Affiliations

  • Institute for Supply Management (ISM)
  • National Federation of Independent Business (NFIB)
  • Certified Customer Service Professional (CCSP) - Customer Service Institute of America
  • Small Business & Entrepreneurship Council (SBE Council)
  • Association for Computing Machinery
  • Lions Club
  • North American Sales Professional Association (NASPA)
  • American Marketing Association
  • Warehouse Education and Research Council (WERC)
  • American Sales Association (ASA)

Certifications

  • Certified Inventory Optimization Professional (IOP)
  • CompTIA A+ Technician
  • Commercial Driver's License (CDL) program
  • Six Sigma Green Belt Certification for Process Optimization
  • Association for Project Management (APM)
  • Digital Route Mapping and Optimization Tool Proficiency Certificate from program
  • Certified Business Analysis Professional (CBAP)
  • Cold Chain Logistics Certification by Ironclad Systems
  • Sales and Marketing Fundamentals Certification by LinkedIn Learning
  • Logistics Management Leadership Certificate Program by Institute of Transportation Management

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