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Skills

  • Team Performance and Productivity Enhancement
  • Change Management
  • Help Desk Optimization
  • Budget forecasting and optimization
  • Service level agreement (SLA) management
  • Cross-functional team leadership
  • Compliance with IT Certification Standards (e.g., Lean)
  • Developing and Managing IT Roadmaps
  • Procurement Strategy for IT Resources
  • Operational efficiency improvement

Work Experiences

  • Enhanced operational insights.
  • Coordinated IT support for 4-person events.
  • Ensured 100% compliance with PMP standards.
  • Addressed system vulnerabilities.
  • Collaborated with cross-functional teams to ensure seamless integration of new Workday solutions, reducing downtime by 18 hours per week.
  • Deployed advanced firewalls.
  • Decreased phishing-related incidents by 55%.
  • Collaborated with cross-functional teams.
  • Designed an internal knowledge-sharing platform to encourage IT best practices across 16 teams.
  • Encouraged IT best practices across 8 teams.

Summaries

  • Assistant IT Manager excelling in cross-functional coordination.
  • Achieved $11 annual savings through renegotiated vendor contracts.
  • An experienced Assistant Manager IT with a focus on cloud-based infrastructure and remote-work technology. Oversaw the full migration of 7 legacy systems to the cloud, securing 24% operational flexibility, while ensuring full compliance with regulatory standards.
  • Assistant Manager IT with leadership skills.
  • Achieved cost reductions saving $5 annually.
  • Deployed automated IT systems.
  • Accomplished Assistant Manager IT experienced in driving cloud migration and system integrations. Expertise in reducing support response time and overall downtime by implementing automated IT processes that improve performance by 53% and reduce hours per week.
  • Assistant Manager IT with a history of successfully leading cross-functional teams and implementing cybersecurity protocols, reducing data breaches by 83%. Expert in cloud deployments and cost reductions, saving $3 annually with streamlined vendor relationships.
  • Accomplished Assistant Manager IT specializing in disaster recovery planning.
  • Accomplished IT leader driving successful cloud migration projects.

Accomplishments

  • Planned and oversaw the migration of on-premises servers to a cloud-based platform, successfully increasing scalability and saving the company $7 annually.
  • Ensured compliance with industry-specific regulatory standards across all IT operations, resulting in 13 successful audit completions.
  • Negotiated IT service and hardware contracts with providers, securing savings of $8 in hardware and software procurements.
  • Initiated and led an office-wide upgrade of Tableau, reducing system costs and downtime by 40%.
  • Implemented network performance monitoring tools that improved troubleshooting speed by 72% while reducing system downtime.
  • Oversaw the complete restructuring and virtualization of IT infrastructure, reducing power consumption by 18% and freeing up 4 physical servers.
  • Led a project team supporting the rollout of a company-wide ERP solution, which improved data integrity and reduced operational complexities.
  • Coordinated with stakeholders to streamline IT workflows and reduce system interruptions, lowering expected downtime by 14 hours.
  • Created budget forecasts and managed financial expenditure for IT initiatives, leading to a 23% adherence to budget goals in 2023.
  • Established a specialized help-desk triage protocol, which resolved support tickets 73% faster and improved departmental response time.

Affiliations

  • Attended Annual IT Leadership Summit hosted by Harbor & Co., 2018
  • Current Member, Association of Information Technology Professionals (AITP), system
  • Contributor, Technology Innovation Panel for Cedar Works, standard
  • Member, Information Technology Industry Council (ITIC), program
  • Member, Institute of Electrical and Electronics Engineers (IEEE), Computer Society
  • Participant, SANS Institute Alumni for Security Awareness, metric, 2018
  • Volunteer Lead, Local Cloud Migration Meetups, category, method
  • Special Member, Cybersecurity & Infrastructure Security Agency (CISA) Best Practices Forum, 2020
  • Committee Member, IT Task Force for Brightline’s Digital Transformation Strategy, 2017
  • Certified in Business Continuity Management, Disaster Recovery Institute International (DRII), 2024

Certifications

  • Microsoft 365 Certified: Enterprise Administrator Expert
  • COBIT Certification
  • ISO/IEC 27001 Lead Implementer
  • Amazon Web Services (AWS) Certified SysOps Administrator
  • Certified in the Governance of Enterprise IT (CGEIT)
  • Certified Disaster Recovery Engineer (CDRE)
  • Certified Penetration Tester (CPT)
  • Certified ScrumMaster (CSM)
  • Lean Six Sigma Green Belt Certification
  • Microsoft Certified Solutions Expert (MCSE)

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