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Skills

  • Internal audit preparation
  • Presentation design
  • Customer service
  • Regulatory compliance
  • Communications
  • Business operations
  • Project organization
  • Compliance with metric standards
  • Contractor liaison management
  • Digital filing system implementation

Work Experiences

  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Was in charge of billing, collection, and reporting for an office that generated over $17 per year.
  • Collaborated with external contractors on special projects.
  • Authored monthly office performance reports.
  • Collaborated with external contractors on special projects, communicating project deadlines and requirements effectively to ensure timely completion.
  • Used regular correspondence and scheduled status updates to communicate corporate objectives across all divisions.
  • Assisted HR in new employee onboarding by preparing orientation materials and ensuring accurate completion of required documents.
  • Addressed power outages and IT system failures.
  • Achieved a 28% decrease in visitor processing time.
  • Improved the organization's payment collection, AP/AR, deposit, and recordkeeping systems.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and trustworthy.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Office Services Administrator.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Collaborative and responsive Office Services Administrator offering expert problem resolution, handling 16 daily inquiries with a rapid response time, improving overall employee satisfaction.
  • Achieved 18% invoice accuracy.
  • Achieved zero disruptions to daily operations.
  • Acquired service contracts valued at $18.
  • Accomplished in organizing company-wide training events for 13 participants, managing all logistics to ensure efficiency and maximum employee engagement.
  • Achieved a 32% reduction in visitor processing time.

Accomplishments

  • Coordinated internal office moves and space allocation, increasing workspace utilization by 79% and minimizing disruptions during transitions.
  • Designed staff customer service workflow improvements that raised employee satisfaction scores by 34% and reduced overall inquiry resolution time.
  • Strategically allocated office resources, reducing costs by $14 while maintaining high standards of service and supply availability.
  • Managed event planning for office functions, staying within a $13 budget and achieving a 44% satisfaction rate among attendees.
  • Developed and maintained compliance documentation for review by external auditors, passing audits with zero incidents for 16 consecutive years.
  • Created comprehensive office emergency response plans, ensuring workplace safety and reducing incident response time by 50%.
  • Successfully negotiated service provider contracts, resulting in a 68% reduction in costs with higher quality service benchmarks.
  • Implemented sustainability initiatives, reducing office waste by 19% and improving employee engagement with eco-friendly practices.
  • Monitored daily security and visitor management processes, reducing security breaches by 28% through stringent check-in system compliance.
  • Enhanced front desk operations, introducing a streamlined guest check-in process that reduced visitor queue times by 21% and improved overall experience.

Affiliations

  • Rotary International
  • Lions Club
  • International Association of Administrative Professionals
  • American Society of Administrative Professionals (ASAP)
  • Association for Administrative Professionals (AAP)
  • Certified Facility Management (CFM) designation through IFMA
  • International Association of Administrative Professionals (IAAP)
  • American Medical Informatics Association
  • National Office Services Management Association (NOSMA)
  • Association for Talent Development (ATD)

Certifications

  • Certified Public Accountant
  • Facilities Management Professional (FMP) by IFMA
  • Salesforce
  • Human Resources Essentials Certificate by Ironclad Systems
  • Certified Public Accountant (CPA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Event Planner Certification by method
  • Certified Office Ergonomics Specialist by category
  • CompTIA Security+
  • Administrative Technology Certification by IAAP

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