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Skills

  • Multiple surgeon schedule management
  • Medical billing issue resolution
  • Appointment confirmation management
  • Clinic workflow improvement
  • Emergency surgery orchestration
  • Process improvement
  • Conflict Resolution in Medical Settings
  • Team management
  • Organization
  • Continuous care coordination

Work Experiences

  • Created patient education materials on surgical procedures.
  • Achieved operational cost savings of $8.
  • Collaborated closely with surgeons, anesthetists, and nursing staff to ensure proper coordination for over 15 weekly surgeries.
  • Coordinated with nursing staff.
  • Coordinated with outpatient care facilities to ensure patients’ timely availability for surgeries, reducing transportation-related delays by 53%.
  • Aligned surgical staff scheduling with onboarding.
  • Successfully scheduled patient appointments and placed reminder calls to provide an exceptional customer experience.
  • Achieved 8 savings per quarter.
  • Collaborated with the finance department.
  • Audited and corrected surgery scheduling data, resulting in an 23% improvement in compliance with HIPAA and patient confidentiality regulations.

Summaries

  • Maintain high-volume medical offices by coordinating files, appointments, and other patient needs efficiently.
  • Adept at training and mentoring administrative staff.
  • For a busy program practice, a capable Surgery Scheduling Coordinator capable of handling all medical administrative needs.
  • Communicated effectively with patients, providers, and insurers.
  • With over 2 years of experience in the method industry, I am committed to organization and collaboration.
  • Aligned surgery schedules with hospital protocol.
  • Adept at coordinating surgical procedures for up to 8 surgeons.
  • Within Miscellaneous, senior Surgery Scheduling Coordinator and outstanding performer in stakeholder engagement and strategic planning.
  • Power BI advanced abilities
  • Surgery Scheduling Coordinator is a well-organized Surgery Scheduling Coordinator who is well-versed in healthcare processes and administrative requirements.

Accomplishments

  • Collaborated with team of 7 in the development of metric.
  • Streamlined pre-surgical consultations, reducing cancellation rates by 68% and improving patient preparedness through customized educational materials.
  • Achieved a 36% increase in patient retention by improving follow-up scheduling protocols for post-operative care.
  • Reviewed and streamlined insurance pre-approval processes, reducing rejected claims by 53%.
  • Revamped patient orientation process, reducing confusion and late arrivals by 82%.
  • Supervised and mentored a team of 5 scheduling coordinators, leading to a 38% increase in team productivity.
  • Coordinated 9% of outpatient surgeries with method leading to a 29% improvement in patient satisfaction due to reduced wait times.
  • Successfully managed concurrent schedules across multiple healthcare providers, reducing cross-facility operating room delays by 46%.
  • Implemented staff schedule optimization in a large-scale surgery center, increasing staff compliance by 75%.
  • Executed a cross-functional workflow improvement project, reducing prep-to-surgery transition time by 18 months.

Affiliations

  • Association of Perioperative Registered Nurses (AORN)
  • Toastmasters
  • National Healthcare Executive Administrative Professionals (NHEAP)
  • National Society of Certified Health Coaches (NSCHC)
  • Institute for Healthcare Improvement (IHI)
  • Certified Medical Administrative Specialist (CMAS)
  • Healthcare Information and Management Systems Society (HIMSS)
  • Society for Healthcare Strategy & Market Development (SHSMD)
  • Association for Surgical Technologists (AST)
  • Healthcare Financial Management Association (HFMA)

Certifications

  • Healthcare Billing and Coding Certificate, Cedar Works
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Certified Professional (SHRM-CP)
  • Basic Life Support (BLS) Certification – American Heart Association
  • Medical Terminology Certification - Brightline
  • ICD-10-CM/PCS Coding Certificate, American Health Information Management Association (AHIMA)
  • Cisco Certified Network Associate (CCNA)
  • Certified Coding Specialist (CCS), American Health Information Management Association (AHIMA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google Certified Professional Cloud Architect

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