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Skills

  • Project lifecycle management
  • CCTV
  • Risk mitigation
  • Quantitative skills
  • First Aid/CPR
  • Cost reduction strategies
  • Audit Compliance
  • Trend analysis
  • Team management
  • Problem resolution

Work Experiences

  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Achieved 41% less downtime.
  • Achieved zero violations.
  • Automated routine administrative tasks using HubSpot.
  • Analyzed weekly KPIs to measure performance and guide strategy, leading to a 57% increase in operational throughput.
  • Audited operational workflows.
  • Achieved improvements in one year.
  • Assisted in President's Club-winning operational improvements by harmonizing processes across 18 offices across Raleigh.
  • Streamlined operations and cut costs to save $14+ while removing the need for outside vendors.
  • Used Jira to compile data gathered from various sources.

Summaries

  • Achieved a 29% reduction in delays.
  • Proficient in promoting process by leveraging stakeholder engagement and risk assessment knowledge.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Looking forward to taking on a new challenge with a successful team.
  • Accomplished this within two years.
  • Negotiation and multitasking skills are exceptional.
  • Multilingual and fluent in Portuguese and French, with a strong grasp of cultural differences.
  • Capable of adapting and remaining flexible while juggling multiple tasks.
  • Central Operations Specialist is a hardworking and dependable Central Operations Specialist who excels at performance reporting and workflow optimization.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.

Accomplishments

  • Achieved a 69% increase in workflow automation by integrating Jira, saving 3 labor hours monthly.
  • Led a project to integrate Jira in company-wide workflows, boosting productivity by 74% over 15 months.
  • Developed metrics dashboards in ServiceNow to track KPIs, enabling real-time insights and improving decision efficiency by 77%.
  • Demonstrated expertise in SAP to automate and optimize tracking of operational KPIs, leading to a 76% increase in measurable outcomes.
  • Created supply chain risk management strategies that minimized vendor-related risks, ensuring a 46% improvement in on-time delivery rates.
  • Led an initiative to transition manual reporting methods into automated Excel processes, cutting delivery time by 3 days.
  • Improved customer satisfaction scores by optimizing end-to-end operations, resulting in a 29% improvement.
  • Proposed and implemented workflow changes that reduced redundancies and improved team efficiency by 26% within 4 months.
  • Analyzed and adjusted forecasting models, reducing supply chain risk by 37%, thereby preventing stock delays in 2016.
  • Participated in high-level compliance audits, resulting in zero regulatory violations and full certification maintenance in 2019.

Affiliations

  • Member, Association for Supply Chain Management (ASCM) – 2018 to Present
  • Certified in Production and Inventory Management (CPIM) – ASCM 2015
  • Certified Operations Professional, system – 2015
  • Certified Fleet Manager (CFM), NAFA Fleet Management Association – 2017
  • Member, International Association of Contract and Commercial Managers (IACCM)
  • Affiliate, American Production and Inventory Control Society (APICS) – 2023
  • Certified Lean Six Sigma Green Belt, process – Obtained 2020
  • Member, Council of Supply Chain Management Professionals (CSCMP) – 2015 to Present
  • Member, Global Supply Chain Executives Council – 2021 to Present
  • Member, Operations Management Association – 2020 to Present

Certifications

  • Microsoft Office Specialist (MOS)
  • Inventory and Warehouse Management - Summit Group - 2024
  • Project Management Professional (PMP)
  • Certified Associate in Project Management (CAPM) – Summit Group
  • CompTIA A+ Technician
  • Google Data Analytics Professional Certificate (2021)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • First Aid/CPR
  • Certified Professional in Business Process Management - Brightline
  • Risk Management Professional (RMP) – 2023

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