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Skills

  • Staff management
  • Stockroom organization
  • Regulatory compliance
  • Problem resolution
  • Team building
  • Distribution and warehousing
  • Cost reduction
  • Data entry and inventory auditing
  • Cycle counting
  • Customer service

Work Experiences

  • Had an excellent attendance record and was always on time for work.
  • Looked for industry trends on social media and through online sources.
  • Answered 8 calls per 6 months to help customers with their questions and concerns.
  • Adjusted backroom operations during peak sales periods.
  • Oversaw the delivery of procedure project by standard team, which resulted in initiative.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Was in charge of day-to-day shipping and receiving for over 18 packages per day.
  • Collaborated with store leadership to develop backroom policies, resulting in a 22% improvement in inventory turnaround time.
  • Boosted overall backroom throughput.
  • Actively participated in workforce planning, ensuring that backroom staff levels matched demand for all high-priority promotions or seasons.

Summaries

  • Achieved a 47% reduction in shrinkage over 8 years.
  • Backroom Supervisor skilled in workflow management.
  • Backroom professional experienced in loss prevention strategies.
  • Adept in retail support.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Within Miscellaneous, senior Backroom Supervisor and outstanding performer in risk assessment and performance reporting.
  • Backroom operations expert.
  • Inventory audits and product staging are two areas where I excel.
  • Achieved 100% success in day-one operations.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.

Accomplishments

  • Supervised the on-time unloading of up to 17 shipments per day, ensuring all merchandise was promptly organized and properly stored.
  • Developed and presented a monthly dashboard outlining key backroom metrics, improving upper management's visibility of performance trends by 33%.
  • Resolved product issue through consumer testing.
  • Improved backroom space allocation by implementing vertical shelving units, resulting in 46% more effective use of limited storage space.
  • Led a specialized task force that resolved ongoing backroom organizational issues, reducing retrieval errors by 65% within 6 months.
  • Created and analyzed bi-weekly performance reports to identify areas of improvement, resulting in 63% enhanced team efficiency.
  • Trained and developed a team of 9 associates with a focus on inventory accuracy and safe lifting techniques, leading to a 55% reduction in product damage.
  • Enhanced communication between backroom and salesfloor teams regarding stock discrepancies, leading to a 42% improvement in inventory accuracy.
  • Introduced a system for organizing high-priority products, which boosted backroom space utilization by 45% and reduced retrieval times.
  • Monitored safety protocols during unloading and product storage, reducing workplace incidents and lost employee time by 75%.

Affiliations

  • Association of Information Technology Professionals
  • Professional Retail Store Maintenance Association (PRSM)
  • International Council of Nurses
  • Distribution Management Association (DMA)
  • American Marketing Association
  • Society for Human Resource Management (SHRM)
  • Occupational Safety and Health Administration (OSHA) Safety Program
  • Certified in Production and Inventory Management (CPIM)
  • Supply Chain Leadership Development Program (SCLDP)
  • Retail Supply Chain Federation (RSCF)

Certifications

  • Certified Public Accountant (CPA)
  • CompTIA Network+
  • First-Level Supervision Certification – Columbus
  • Certified Logistics, Transportation, and Distribution (CLTD) – Cedar Works
  • Certified Business Analysis Professional (CBAP)
  • Root Cause Analysis Certification – method
  • Project Management Professional (PMP)
  • Certified Distribution Manager - Brightline
  • Apple Certified Associate (ACA)
  • CPR and First Aid Certification – metric

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