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Skills

  • Team Leadership
  • Organization
  • Product testing
  • Visiting patient homes
  • Extremely organized
  • Report writing
  • Hardware evaluation
  • Public speaking
  • Process improvement
  • Dinner service planning

Work Experiences

  • Ensured
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Kept track of all company inventory by monitoring multiple databases.
  • Improved locomotive material expense tracking by 17%.
  • On-site training was provided by me.
  • Raised the stakes.
  • Invented
  • Provided management with method updates on renewal progress, at-risk renewals, and renewal forecasts.
  • In charge of day-to-day operations and equipment maintenance in the process department.
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.

Summaries

  • Seasoned
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Collaborate with commercial lenders to achieve sales targets.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Service-driven
  • Proactive
  • Fluent in both English and Spanish.
  • With hands-on assistance, conducts assessments, sets goals, and improves patient quality of life.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a system position with a forward-thinking organization.

Accomplishments

  • Recognized for achieving an Employee of the Year due to outstanding Medicaid coordination services, resulting in a client satisfaction surge by 20%
  • Mitigated service access barriers for non-English-speaking clients by offering Medicaid documentation in Mandarin, simplifying the process and improving inclusivity.
  • Guided clients through complex Medicaid and Social Security Disability program applications, resulting in a 19% approval rate increase.
  • Engaged in regular conflict resolution with clients and partners which reduced escalated grievances by 34% over three years.
  • Recognized for training and mentoring a team of 12 new Medicaid Service Coordinators, increasing productivity by 38% in the first two years.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved process which led to framework.
  • Increased Medicaid funding allocations for underrepresented clients by effectively advocating and navigating state programs, resulting in a 19% rise in approved services.
  • Conducted comprehensive client intake assessments, determining Medicaid eligibility and matching services to individual needs, reducing eligibility denial rates by 55%.
  • Strengthened client relationships by attending to all cultural and linguistic needs, increasing client retention rates by 36%.

Affiliations

  • Toastmasters
  • International Association of Administrative Professionals
  • Social Services Advisory Board – the Northeast
  • National Quality Forum (NQF)
  • International Association for Hospice and Palliative Care (IAHPC)
  • Council of State Governments (CSG) Medicaid Policy Academy
  • State Department of Social Services - Medicaid Division Advisory Board
  • Association of Community Health Plans (ACHP)
  • Health Care Compliance Association (HCCA)
  • International Council of Nurses

Certifications

  • Certified Application Counselor (CAC) - Colorado
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified in Health and Wellness Case Management
  • Cisco Certified Internetwork Expert (CCIE)
  • Apple Certified Associate (ACA)
  • Certificate in Medicaid Fraud Control Unit (MFCU) Operations
  • Certified in Health Management (CHM)
  • Mental Health First Aid Certified (MHFA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Certified Professional (SHRM-CP)

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