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Skills

  • Supervision
  • Operational improvement
  • Goal setting
  • Materials preparation
  • Conflict resolution
  • Staff development
  • Process improvement
  • Knowledge of HIPAA regulations
  • Project organization
  • Crisis intervention strategies

Work Experiences

  • Ensured
  • On-site training was provided by me.
  • Measured yardage and looked for stray golf balls.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Followed up with customers by phone or email after each merchandise sale to answer any last-minute questions.
  • Exercised and practiced under the supervision of athletic trainers or professional coaches to develop skills, improve physical condition, and prepare for competitions.
  • Got better.
  • Reviewed production schedules, drawings, and materials to gain a better understanding of the job details prior to the start of the project.
  • Transported Microsoft Excel to three years customer locations.
  • Improved locomotive material expense tracking by 17%.

Summaries

  • Dependable and courteous self-starter and team player seeking to apply previous experience to a system position with a forward-thinking organization.
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Determined sales and marketing professional with 10 years of experience in initiative industry.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Collaborate with commercial lenders to achieve sales targets.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Motivated individual.
  • Professional with over 16 years of experience in project management and process improvement initiatives across the enterprise.
  • Resourceful
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.

Accomplishments

  • Expanded the external referral network by partnering with Miscellaneous organizations, increasing successful service placements by 82% over two years.
  • Created individualized service plans (ISP) for 7 clients per month, ensuring compliance with Medicaid regulations and achieving a 63% improvement in client satisfaction.
  • Guided clients through complex Medicaid and Social Security Disability program applications, resulting in a 19% approval rate increase.
  • Implemented a proactive alert system for service deadline management, reducing late Medicaid paperwork submissions by 61%, resulting in improved compliance.
  • Delivered training webinars to Medicaid service coordinators on updated regulatory compliance, reducing policy violations by 75%.
  • Collaborated with a multidisciplinary team to create method that streamlined the Medicaid service coordination process, reducing administrative work by 56%.
  • Increased Medicaid funding allocations for underrepresented clients by effectively advocating and navigating state programs, resulting in a 19% rise in approved services.
  • Conducted comprehensive client intake assessments, determining Medicaid eligibility and matching services to individual needs, reducing eligibility denial rates by 55%.
  • Resolved product issue through consumer testing.
  • Led a community outreach project that increased Medicaid enrollment in underserved populations by 50%.

Affiliations

  • National Resource Center on Aging and Disability (NRCAD)
  • National Council on Independent Living (NCIL)
  • Society for Social Work Leadership in Health Care (SSWLHC)
  • Developmental Disabilities Nurses Association (DDNA)
  • Association of People Supporting Employment First (APSE)
  • Health Care Compliance Association (HCCA)
  • Jaycees
  • Council of State Governments (CSG) Medicaid Policy Academy
  • National Association of Social Workers
  • State Developmental Disabilities Planning Council (DDPC) - Texas

Certifications

  • Case Management Administrator's Certificate (CMAC)
  • Medicaid Targeted Case Management Certification process
  • Project Management Professional (PMP)
  • CompTIA Security+
  • Medicaid and Medicare Billing Certified Professional (MMBCP)
  • Certificate in Medicaid Fraud Control Unit (MFCU) Operations
  • National Medicaid Education Program (NMEP) Certification
  • Certified Protection Officer (CPO)
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant (CPA)

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