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Skills

  • Operations management
  • Complaint resolution
  • Adobe Creative Suite
  • Conflict resolution
  • Business Development
  • Product Strategy
  • Data Management
  • Business Planning
  • Contract negotiation
  • Sales and marketing

Work Experiences

  • Designed and coordinated processes that could be applied to a variety of projects for design efficiency and consistency.
  • Pinpointed productivity bottlenecks and devised creative solutions while remaining resource-conservative.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across standard calendars and programs.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Double-checked the data's accuracy and integrity.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Promoted products and advocated for them in the field.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Saved $15 per 6 months by negotiating rates and delivery times with vendors.
  • Entered data into the Microsoft Excel system, including payments, account information, and call logs.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • End-to-end product leader with a track record of getting products from concept to launch with efficiency and speed.
  • In the Miscellaneous industry, diligent Director of Product Management is successful at establishing client relationships and directing cross-functional teams.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Standard are well-understood.
  • Forward-thinking manager with 7 years of manufacturing project management experience.
  • Motivated Director of Product Management with experience managing large-scale projects, including budgeting and administration.
  • Director of Product Management with 5 years of successful process improvement and cross-functional collaboration experience.
  • Knowledgable in a variety of design and testing methodologies.

Accomplishments

  • Led cross-functional teams, including engineering, marketing, and support, to deliver Microsoft Excel on time, generating $7 in revenue within 6 months.
  • Orchestrated a customer advisory board to gather feedback on product prototypes, directly influencing product development and leading to a 31% higher Net Promoter Score (NPS).
  • Secured stakeholder buy-in for a high-risk product pivot, resulting in a $18 increase in revenue within two years.
  • Developed a product vision for QuickBooks that was aligned with organizational goals, contributing to a 29% growth in sales.
  • Centralized all product team documentation using Power BI, increasing cross-departmental visibility and reducing redundant tasks.
  • Enabled product adoption across multiple sectors by creating industry-specific versions, growing revenue by $15.
  • Resolved product issue through consumer testing.
  • Engaged with C-level executives to influence the product strategy for ServiceNow, streamlining decision-making processes and securing $11 for further development.
  • Increased sales 11% over three years.
  • Led the international product expansion to the Midwest, capturing 78% of the target market in the first several months.

Affiliations

  • International Software Product Management Association (ISPMA)
  • International Council of Nurses
  • Lean Product and Process Development (LPPD) Consortium
  • Institute of Customer Experience – Advanced Training for User-Centric Design
  • Silicon Valley Product Managers Association (SVPMA)
  • Software as a Service (SaaS) Product Management Group on LinkedIn
  • Product-Led Growth Collective
  • Association of Information Technology Professionals
  • American Marketing Association
  • Toastmasters International (for leadership and communication skills)

Certifications

  • First Aid/CPR Certified
  • Certified Public Accountant
  • Certified Information Security Manager (CISM) by ISACA
  • Professional Scrum Product Owner (PSPO) by process
  • Product Management Certificate from Kellogg School of Management
  • Google Project Management: Professional Certificate
  • CompTIA Security+
  • SAFe 5.0 Product Owner/Product Manager (POPM) Certification
  • CompTIA Network+
  • Certified Product Marketing Manager (CPMM) from AIPMM

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