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Skills

  • Organization
  • Incident Response Management
  • Cross-departmental communication
  • Supervision
  • Operational improvement
  • Air traffic control communication
  • Adverse weather rerouting
  • Aviation safety auditing
  • Safety oversight
  • First Aid/CPR

Work Experiences

  • Achieved successful PMP audit in 2017.
  • Achieved a 48% training success rate.
  • Assisted in optimizing crew scheduling, leading to 15 in operational savings annually by better aligning crew hours with FAA requirements.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Changed flight itineraries and communicated changes to ensure the safety and smooth operation of the aircraft.
  • Accommodated crew rest requirements per FAA rules.
  • Finished metric of project, which resulted in initiative.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Aligned crew hours with FAA requirements.
  • Achieved 70% recovery in disrupted schedules.

Summaries

  • Achieved 15% improvement in on-time departures.
  • Motivating leader who has built and managed category teams in the past.
  • Achieved a 22% training success rate.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Quality assurance in procedure settings and project management in budget management settings.
  • Achieved savings through meticulous flight path adjustments.
  • Achieved a 27% reduction in delays.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Achieved fuel efficiency through strategic planning.

Accomplishments

  • Contributed to the successful handling of 15 inflight emergencies by assisting in rapid, safe rerouting decisions in collaboration with air traffic control.
  • Spearheaded the creation of comprehensive flight briefings, reducing briefing errors by 48% and cutting pre-flight preparation time by 10 minutes.
  • Led a data accuracy initiative, reducing documentation errors on flight dispatch records by 48% within 3 months, improving internal compliance.
  • Managed dispatch operations for record-breaking passenger numbers during initiative, ensuring punctuality and full operational compliance with zero safety incidents.
  • Facilitated the movement of high-priority military cargo for government contracts, ensuring precise adherence to both civilian and military regulations.
  • Collaborated with global dispatch teams to harmonize international flight routes, reducing time spent on cross-border operational planning by 3 hours.
  • Successfully integrated new flight scheduling software, reducing manual workload by 32% and streamlining planning processes for 17 dispatchers.
  • Assisted in the creation of daily flight logs and operational reports, including detailed fuel usage and route deviations, leading to improved decision-making.
  • Optimized commercial aircraft routings during peak traffic hours, reducing air traffic conflicts and improving overall flight punctuality by 38%.
  • Led a team of 18 dispatchers in meeting stringent turnaround times while maintaining compliance with safety standards, recognized by Employee of the Year in 2017.

Affiliations

  • Active Contributor, Regional Airline Association (RAA), Special Operations Group, 2017-Present
  • Active Member, International Federation of Air Line Pilots' Associations (IFALPA), 2023-Present
  • Contributor, Aviation Safety Network’s Operational Risk Conference, 2021
  • Affiliate, American Association of Airport Executives (AAAE), 2015-2022
  • Affiliate, Society of Flight Safety Engineers (SFSE), 2015-Present
  • Volunteer, Airlines for America (A4A), Environmental Sustainability Initiative, 2017
  • Acknowledged Member, Aviation Week Network Dispatcher Community, 2024-Present
  • Member, National Weather Service Aviation Operations Committee, 2017
  • Participant, Airline Dispatchers Federation (ADF) Safety Workshops, Seattle, 2017
  • Affiliate, European Aviation Safety Agency (EASA), Certification Subcommittee, 2020-2015

Certifications

  • Advanced Aviation Meteorology Certification Ironclad Systems
  • Certified Public Accountant (CPA)
  • NATA Professional Line Service Training (PLST)
  • Certified Aviation Risk Management Professional (CARMP)
  • FAA Flight Scheduling and Coordination Certification
  • FAA Safety Team (FAASTeam) Training
  • US Department of Transportation (DOT) Hazardous Materials Training
  • Advanced Crew Resource Management (CRM) Certification
  • Certified Flight Dispatcher (CFD)
  • IATA Dangerous Goods Regulations (DGR) Training

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