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Skills

  • Customized sales training programs
  • Customer acquisition techniques
  • Operations management
  • Customer satisfaction enhancement through training
  • Business Administration
  • Influencing organizational sales culture
  • Regulatory compliance
  • Initiative equipment
  • Project organization
  • Business Development

Work Experiences

  • Began category service consultations with customers by asking open-ended questions in order to learn about their needs and preferences.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Created and designed process and procedure training aids to improve and simplify training processes.
  • Adapted training techniques.
  • Reduced customer service complaints by 5% by devising new methods of resolution.
  • Used Workday to create initiative and program reports to track quality assurance.
  • Manufacturing service agreements and quality standards were negotiated by me.
  • Evaluated and analyzed the performance of the sales team to identify areas of weakness and strengths.
  • Handled payroll duties every 11 weeks, resolving any discrepancies and scheduling conflicts.
  • Used forecasting to figure out what changes needed to be made in the supply chain.

Summaries

  • Individual with experience leading company initiatives, forming vendor partnerships, and managing employee relations.
  • Professional with over 5 years of experience as a manager for a $13 several months revenue-generating company.
  • Achieved a 80% cut in unnecessary delays.
  • In the Miscellaneous industry, diligent Head Sales Trainer is successful at establishing client relationships and directing cross-functional teams.
  • Head Sales Trainer is a multi-talented Head Sales Trainer who is consistently rewarded for planning and operational improvements.
  • Professional in Tableau and HubSpot with a strong focus on results.
  • Within Miscellaneous, senior Head Sales Trainer and outstanding performer in stakeholder engagement and workflow optimization.
  • Clear understanding of process improvement and quality assurance as well as data analysis training.
  • Achieved a 20% lift in productivity.
  • Weekly availability of 12 hours, including evenings and weekends

Accomplishments

  • Elevated enterprise client retention by 32% over 2 months by refining the sales pitch and introducing follow-up process training.
  • Developed and presented a comprehensive curriculum for 14-week virtual sales workshops, leading to a 82% sales growth in remote regions.
  • Designed and delivered customized sales training programs to over 18 sales professionals across 3 regions, resulting in a 35% boost in closing ratio.
  • Redesigned an outdated onboarding sales training process which reduced time to full productivity by 50% for new hires.
  • Advanced the company’s sales capabilities by spearheading a 'Train the Trainer' initiative, significantly reducing dependency on external training agencies.
  • Documented and resolved program which led to framework.
  • Coached 5 high performers in advanced sales strategies, helping them achieve 42% in cross-sell revenue within several months.
  • Introduced sales gamification techniques to improve team engagement, leading to a 24% improvement in training completion rates.
  • Trained and mentored 8 sales teams on value-based selling techniques, driving a 65% increase in client upsell conversions.
  • Integrated Microsoft Excel into training programs, leading to a 69% increase in salesperson client interaction efficiency.

Affiliations

  • National Speakers Association for Sales Training
  • Toastmasters
  • Jaycees
  • Society of Human Resource Management
  • Council of Sales Leaders (CSL)
  • Digital Sales Institute Member
  • Association for Supply Chain Management (APICS)
  • International Society for Performance Improvement (ISPI)
  • Chief Learning Officer (CLO) Network
  • National Retail Federation (NRF)

Certifications

  • SPIN Selling Certification by Huthwaite
  • Six Sigma Green Belt Certification for Operational Excellence
  • Certified Professional Salesperson (CPSP) by NASP (National Association of Sales Professionals)
  • Advanced Funnel Mastery from metric
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Sales Leadership Professional (CSLP) by Sales Management Association
  • Google Certified Professional Cloud Architect
  • CRSP (Certified Remote Selling Professional) from Remote Sales Professionals
  • Certified Professional in Training Management (CPTM) by Training Industry
  • LinkedIn Learning Sales Leadership and Sales Coaching Certificate

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