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Skills

  • Organization
  • Client relationship building
  • Customer conflict resolution
  • Budgets
  • Occupancy rate maximization efforts
  • Property management software proficiency Tableau
  • Community satisfaction improvement
  • Project organization
  • Emergency situation response management
  • Vendor management

Work Experiences

  • Achieved a satisfaction score of 76%.
  • Identified service gaps and found needed resources for individuals, such as housing, job placement, and other forms of assistance.
  • Acknowledged for overall community satisfaction.
  • Achieved this over the past year.
  • Achieved results over a 18 months.
  • Spoke with category and process groups to increase community engagement and program outreach.
  • Assisted in resolving escalated tenant issues.
  • Achieved results within the first several months.
  • Assisted in managing vacancies.
  • Contacted residents on important dates.

Summaries

  • Addressed 6 hazards identified during routine checks.
  • Consistently improved property management outcomes.
  • Costs were consistently reduced while profits were increased.
  • Acknowledged for overall excellence in community satisfaction.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Adept at anticipating resident needs.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Collaborated with facilities management.
  • Collaborated with upper management.
  • Boosted resident engagement by 23%.

Accomplishments

  • Played a key role in executing resident appreciation events that led to a measurable 17% improvement in resident satisfaction scores.
  • Spearheaded digital solutions to streamline the application process, reducing manual data entry time by 41% and increasing accuracy.
  • Managed resident feedback and inquiries on multiple platforms, ensuring a rapid response time that improved satisfaction ratings by 68%.
  • Collaborated closely with the facilities management team to ensure timely resolution of all maintenance requests, maintaining property standards and resident satisfaction.
  • Improved workspace organization, resulting in faster service resolution times and a 67% increase in operational efficiency within several months.
  • Utilized Workday to efficiently manage tenant profiles, lease agreements, and service requests, ensuring up-to-date property records.
  • Maintained a 5% on-time completion rate for all daily resident service requests, leading to consistently positive feedback on resident satisfaction surveys.
  • Collaborated with team of 17 in the development of initiative.
  • Implemented contactless service delivery systems, which improved resident satisfaction levels and streamlined operations, resulting in 74% reduced service processing time.
  • Led a project to modernize property policies, which improved clarity for residents and reduced policy violations by 36% within two years.

Affiliations

  • Rental Housing Academy
  • Building Owners and Managers Association (BOMA)
  • Project Management Institute
  • International Association of Administrative Professionals
  • Society of Human Resource Management
  • Certified Residential Management Professional (CRMP)
  • Real Estate Educators Association (REEA)
  • Community Safety and Wellness Initiative
  • Jaycees
  • American Society of Safety Professionals

Certifications

  • Occupational Health and Safety Certification by Ironclad Systems - 2017
  • SHRM Certified Professional (SHRM-CP)
  • Certified Data Management Professional (CDMP) – 2018
  • Microsoft Excel Specialist Certification - 2023
  • Certified Public Accountant
  • CompTIA Security+
  • Team Collaboration and Communication Certification - 2016
  • Residential Leasing Specialist Certification from Lakeside Partners - 2024
  • ServSafe
  • CompTIA Network+

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