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Skills

  • Workflow planning
  • Conflict resolution skills for guest interaction
  • Culinary trend awareness
  • Strategic planning
  • Team management
  • Scheduling
  • Budgeting
  • MS Office
  • Cross-departmental collaboration
  • Process improvement

Work Experiences

  • Achieved a 69% drop in over-ordering.
  • Collaborated with Atlanta-based vendors.
  • Assisted in securing repeat business by building strong client relationships, leading to a 17% growth in catering contracts.
  • Achieved Employee of the Year for excellence in catering execution.
  • Analyzed historical event data to forecast food consumption patterns, leading to a 74% drop in over-ordering.
  • Bought food and built strong relationships with vendors.
  • Assisted in securing repeat business.
  • Coordinated transportation of equipment and food.
  • Adapted site logistics for optimal food service flow.
  • Organized and managed food service training for employees to learn about client relations, project management, and data analysis.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Years of progressive leadership experience 3
  • Accomplished in event catering management, adept at balancing strict budgets while never sacrificing service quality or presentation.
  • Recognized on a regular basis for outstanding performance and contributions to the Food and Beverage industry's success.
  • Quick problem solver who can come up with quick and effective solutions to a wide range of problems.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Adjusted services based on venue configurations.
  • To handle demanding data analysis needs while maximizing customer service standards, effectively manage personnel and business operations.
  • Maintain budget controls and coverage requirements in order to meet business objectives and provide excellent framework support.

Accomplishments

  • Designed a buffet menu for a holiday event that boosted upsell opportunities for premium food items by 20%, while maintaining budget constraints.
  • Managed a catering budget of $128,000 for a large corporate event. Saved 52% by negotiating discounts with vendors.
  • Improved kitchen workflow efficiency by implementing new preparation processes, reducing food delivery delays by 14 minutes.
  • Utilized advanced customer service skills to resolve guest complaints and ensure event success, reducing client turnover by 54%.
  • Crafted unique seasonal beverage pairings that led to a 31% increase in bar sales during catered functions.
  • Created and implemented a structured feedback review process post-event that saw a 57% increase in actionable client insights.
  • Coordinated with function managers and secured compliance with local food safety regulations, reducing health code violations to zero over several months.
  • Implemented cost-effective ingredient swaps that maintained quality but reduced event costs by an average of 50% per event.
  • Managed vendor relationships to ensure the timely delivery of fresh ingredients, reducing food waste by 69%.
  • Implemented allergen-free meal alternatives, expanding client demographic and increasing event bookings by 81%.

Affiliations

  • Member of the National Association for Catering and Events (NACE)
  • Contributor to Columbus-based Sustainable Food Practices Alliance
  • Association for Supply Chain Management (APICS)
  • Collaborator with Atlanta Co-op for Sustainable Sourcing
  • Association of Hospitality and Event Professionals, system
  • Society of Human Resource Management
  • Active participant in the Farm-to-Fork Initiative of Austin
  • Freelance Caterer at Local Business Collaboratives, 2017-2016
  • Project Management Institute
  • Member of the International Caterers Association (ICA)

Certifications

  • Culinary Arts Certificate Harbor & Co., 2024
  • ServSafe
  • CompTIA Network+
  • Certified Public Accountant
  • Basic Sommelier Certification - Court of Master Sommeliers (For Beverage Catering)
  • Apple Certified Associate (ACA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Food Waste Management Certification
  • Food Handler Certification from metric
  • Cisco Certified Internetwork Expert (CCIE)

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